影響知識創造的整合模式：資訊科技創新觀點

A Composite Model of Knowledge Creation: IT Innovation Perspective

10.6382/JIM.200710.0014

周斯畏(S. W. Chou)；張又介(Y. C. Chang)

科技創新 ； 知識創造 ； 吸收能力 ； 過載現象 ； 嘗試理論 ； knowledge creation ； technological innovation ； absorptive capacity ； overload ； theory of trying

資訊管理學報

14卷s期（2007 / 10 / 01）

87 - 111

繁體中文

知識管理議題在知識經濟的時代非常受到重視。然而，過去很少有研究注意到組織和使用者在採用資訊科技後，資訊科技創新對知識創造的活動有什麼影響？若資訊科技創新對知識創造有正面的影響，該如何有效的提升這種科技創新活動進而提升知識創造的活動？因此，本研究主要以科技創新的觀點探討組織在採用資訊科技後，科技創新對知識創造的影響，同時探討有哪些是促進或阻礙科技創新的因素。本研究提出整合的理論架構來探討資訊科技創新對知識創造的影響，並且進一步分析在資訊科技採用後，吸收能力、過載現象與兩者所形成的互動效果對資訊科技創新使用的關係，並以外部環境的動態性因素納入研究模式中作為可能的干擾效果，來進行更深入的探討。本研究透過問卷調查法，分析175位資訊科技的使用者。研究結果顯示，本研究所提的科技創新影響因素：吸收能力、過載現象與兩者的交互效果，確實在不同變動程度的環境下，對科技創新有不同的影響效果，同時科技創新會影響知識創造的活動。本研究並對前述的發現進行討論。

Knowledge creation plays a critical role in affecting a firm's competitive edge. However, the impact of IT users' innovation on knowledge creation is largely ignored. To address this, this study proposes an integrated model by adopting two streams of theory: theory of trying and innovation infusion theory. More specifically, this study incorporates following variables: absorptive capacity, overload, IT innovation, dynamic, and knowledge creation. A theoretical model is developed by arguing that while knowledge conversion and interactions (in terms of SECI model) is influenced by IT users' innovation capability, which in turn is affected by an individual's absorptive capacity. While individuals' absorptive capacity refers to the facilitators of IT innovation, their interaction with the overload (impeding absorptive capacity) can not be neglected. In addition, the moderating effect of the environmental uncertainty should also be assessed. We tested our hypotheses through a field survey from 175 who have already adopted and used IT. Our findings confirm most of our hypotheses, such as the interaction effect between absorptive capacity and qualitative overload exists, which affects technological innovation. In addition, the above relationships are moderated by dynamic. Further, technological innovation influences the knowledge creation positively. Quantitative overload have negatively effect on technological innovation. Implications and discussions are also provided.

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