题名

社群網站上訊息轉載意願影響因素之研究

并列篇名

Factors Affecting the Intention of Messages Forwarding in the Social Network Sites

作者

高浩剛(Daniel Ho-Gan Gau)；鄭秀芬(Hsiu-Fen Cheng)；江長唐(Chang-Tang Chiang)；楊銘賢(Ming-Hsien Yang)

关键词

社群網站 ； 訊息轉載 ； 資訊採納模式 ； 主觀規範 ； Information Adoption Model (IAM) ； message forwarding ； social network sites ； social norm

期刊名称

資訊管理學報

卷期/出版年月

21卷4期（2014 / 10 / 01）

页次

365 - 389

内容语文

繁體中文
中文摘要

社群網站的興起使個人與企業皆能透過它建立關係，經由使用者關係轉載訊息所耗時間更短、所達範圍更廣。本文旨在研究使用者對訊息的感受及對社群網站的認同與主觀規範對其轉載訊息意願的影響。本研究藉由文獻探討提出研究模型及假說：訊息品質與來源可信度會影響訊息有用性；社會認同會影響社群主觀規範；訊息好玩性、訊息有用性與社群主觀規範會影響轉載意願。本研究採問卷調查法，在臺灣地區曾透過社群網站轉載訊息的使用者中取得350份有效樣本，並以SEM進行資料分析。統計結果支持各項假說，其中社群主觀規範與訊息有用性對轉載意願的影響更勝訊息好玩性。研究結果除可作為學術上探討社群媒體轉載意願之基礎外，更具有實務應用價值。
英文摘要

Purpose-This study aims to discuss whether user's intention of forwarding a message in the social network sites might be affected by user's feeling, social identity, and social norm. Design/methodology/approach-After reviewing the related literatures, the study proposed a conceptual model that indicates message quality and source credibility may affect message usefulness, and social identity may affect social norm. Meanwhile, message playfulness, message usefulness, and social norm may affect message forwarding intention as well. Then, the study conducted a survey to test the model. Findings-Based on the analysis of 350 valid online questionnaires, the study results show that all the hypotheses are statistically significant and the proposed model is validated. Research limitations/implications-Drawing on IAM and TAM2, the current study offers a practical procedure to explain whether user's intention of forwarding a message in the social network sites might be affected by user's feeling, social identity, and social norm. However, the current study was conducted in Taiwan. The non-diverse sample limits broader generalization. It is necessary that this study be further tested in other countries to enable broader generalization. Practical implications-The results of this study indicate that user's intention of forwarding a message in the social network sites will be affected by user’s feeling, social identity, and social norm. It is therefore essential that enterprises to monitor users' behavior and do something accordingly while operating their social network sites in marketing practices. Originality/value-The proposed model is suitable not only for academic researchers for further investigation but also for industrial practitioners on marketing online groups.
主题分类 基礎與應用科學 > 資訊科學
社會科學 > 管理學
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被引用次数
  1. Chiu-Ping Hsu,Chieh-Yu Lo(2023)。Instant Gratification or Regret? Exploring Antecedents of Impulse Buying on Social Media and Postpurchase Feelings。資訊管理學報，30(3)，221-254。
  2. 樊台聖、李一靜、王炯傑(2015)。行動社群使用意願之影響因素探討。Electronic Commerce Studies，13(4)，403-430。
  3. 張淑楨,邱于平,林義倫(2021)。從社會影響理論探討社群平台之廣告成效。資訊管理學報，28(1)，37-61。
  4. 鍾君宇,蔡顯童,林國清(2019)。個人社交媒體支持意願之探討。資訊管理學報，26(1)，25-69。
  5. (2023)。國內傳統金融環境便利性對消費者使用電子支付意願之影響。臺灣銀行季刊，74(1)，118-137。
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