题名

企業採用雲端運算之因素

并列篇名

Critical Factors of Cloud Computing Adoption

作者

張益誠(I-Cheng Chang)；劉籹君(Chuang-Chun Liu)；張馨文(Hsin-Wen Chang)

关键词

雲端運算 ； 創新擴散理論 ； 資訊科技採用 ； 關鍵因素 ； cloud computing ； innovation diffusion theory ； IT adoption ； critical factors

期刊名称

資訊管理學報

卷期/出版年月

23卷3期（2016 / 07 / 01）

页次

305 - 333

内容语文

繁體中文
中文摘要

資訊科技與網際網路日趨進步，許多知名資訊服務業大廠於近年積極佈局該市場，形成雲端運算蓬勃之勢。但對於企業而言，採用雲端運算實則是一項複雜之決策。本研究以創新擴散理論與過往相關學術研究文獻為基礎，探討影響企業對於雲端運算採用之因素，郵寄紙本問卷調查2,100間公司，共回收294份有效問卷，有效問卷回收率為14.07%。由區別分析之結果發現，顯著影響企業採用雲端運算之原因依序為下列八項因素－安全性、相對利益、成本、組織成員資訊能力、可攜性、組織領導者具備知識、政府支持、高階主管支持。此結果可提供未來欲導入雲端運算之企業，會計師事務所、資訊服務業者、政府機關等作為參考。
英文摘要

Purpose-The effort of many famous information technology service providers increasingly expands market share of cloud computing industry and affecting the trend of cloud computing adoption. For a company, the decision of adopting cloud computing is complicated. In view of this new information technology trend, the main purpose of this study is to examine the critical factors of cloud computing adoption based on Innovation Diffusion Theory and past research. Design/methodology/approach - This study collected quantitative data via questionnaire. The survey was conducted among 2,100 enterprises in Taiwan, 294 usable responses were obtained with the response rate of 14.07%. Findings-This study found that security, relative advantage, cost, employees' information technology skill, portability, leader's information technology knowledge, government support, and top management support have significant effect on cloud computing adoption. Research limitations/implications-This study suggested future works could employ certain qualitative methods such as case study to explore more reasons of adopting cloud computing. Practical implications-The results shed light on various companies, CPA firms, information technology service providers, and government for cloud computing adoption. The non-adopting companies also could refer to the results when they plan to implement some cloud computing technology. Originality/value-There has been limited empirical study on determining what factors influence the adoption of cloud computing. With advances in information technology and Internet, cloud computing has become more popular. This study provides a comprehensive framework to facilitate decision makers to consider their cloud computing projects.
主题分类 基礎與應用科學 > 資訊科學
社會科學 > 管理學
参考文献
  1. 王平、羅濟群、趙國銘、王子夏(2012)。雲端運算服務之風險分析。管理評論，31(1)，1-19。
    連結：
  2. Chong, S. (2004), 'Electronic commerce adoption by small and medium enterprises in Australia: an empirical study of influencing factors', available at http://is2.lse.ac.uk/asp/aspecis/20040033.pdf. (accessed 8 August 2014)
  3. 行 政院（ 2013 ） ， 雲端運算應用與產業發展方案執行成果，http://www.ey.gov.tw/policy8/cp.aspx?n=8E8DE47D1B703E07/ （ 存取日期2016/5/27）。
  4. National Institute of Standards and Technology (NIST). (2012), 'Inventory of standards relevant to cloud computing', available at http://collaborate.nist.gov/twiki-cloudcomputing/bin/view/CloudComputing/StandardsInventory (accessed 27 May 2016).
  5. Cloud Security Alliance (CSA) (2013), 'The Notorious Nine Cloud Computing Top Threats in 2013', available at https://cloudsecurityalliance.org/download/thenotorious-nine-cloud-computing-top-threats-in-2013/ (accessed 27 May 2016).
  6. 經濟部（ 2014 ） ， 雲端運算科技與產業技術發展，http://www.moea.gov.tw/mns/doit/content/content.aspx?menu_id=5328/（存取日期 2014/8/8）。
  7. Open Data Center Alliance (ODCA). (2013), 'Cloud Computing', available at http://www.opendatacenteralliance.org/ourwork/cloudcomputing.
  8. Alali, F.A.,Yeh, C.L.(2012).Cloud computing: overview and risk analysis.Journal of Information Systems,26(2),13-33.
  9. Alam, S.S.(2009).Adoption of internet in Malaysian SMEs.Journal of Small Business and Enterprise Development,16(2),240-255.
  10. Al-Qirim, N.(2007).The adoption of eCommerce communications and applications technologies in small businesses in New Zealand.Electronic Commerce Research and Applications,6(4),462-473.
  11. Antonopoulos, N.(Ed.),Gillam, L.(Ed.)(2010).Cloud computing.London:Springer.
  12. Antonopoulos, N.(Ed.),Gillam, L.(Ed.)(2010).Cloud Computing: Principles, Systems and Applications.London:Springer.
  13. Bajwa, D.S.,Lewis, L.F.,Pervan, G.,Lai, V.S.(2005).The adoption and use of collaboration information technologies: international comparisons.Journal of Information Technology,20(2),130-140.
  14. Bradford, M.,Florin, J.(2003).Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems.International Journal of Accounting Information Systems,4(3),205-225.
  15. Carr, N.G.(2003).IT doesn't matter.Harvard Business Review,81(5),41-49.
  16. Chan, S.C.H.,Ngai, E.W.T.(2007).A qualitative study of information technology adoption: how ten organizations adopted Web-based training.Information Systems Journal,17(3),289-315.
  17. Choe, J.M.(1996).The relationships among performance of accounting information systems, influence factors, and evolution level of information systems.Journal of Management Information Systems,12(4),215-239.
  18. Chwelos, P.,Benbasat, I.,Dexter, A.S.(2001).Research report: empirical test of an EDI adoption Model.Information Systems Research,12(3),304-321.
  19. Damanpour, F.(1992).Organizational size and innovation.Organization Studies,13(3),375-402.
  20. Damanpour, F.,Schneider, M.(2006).Phases of the adoption of innovation in organizations: effects of environment, organization and top managers.British Journal of Management,17(3),215-236.
  21. DeFelice, A.(2010).Cloud computing.Journal of Accountancy,210(4),50-54.
  22. Gatignon, H.,Robertson, T.S.(1989).Technology diffusion: an empirical test of competitive effects.Journal of Marketing,53(1),35-49.
  23. Gay, L.R.(1992).Educational Reasearch Competencies for Analysis and Application.New York, NY:Macmillan.
  24. Gengatharen, D.E.,Standing, C.(2005).A framework to assess the factors affecting success or failure of the implementation of government-supported regional e-marketplaces for SMEs.European Journal of Information Systems,14(4),417-433.
  25. Goldsmith, R.E.(1990).The validity of a scale to measure global innovativeness.Journal of Applied Business Research,7(2),89-97.
  26. Grossman, R.L.(2009).The case for cloud computing.IT Professional,11(2),23-27.
  27. Hair, J.F.,Anderson, R.E.,Tatham, R.L.,Black, W.C.(1998).Multivariate Data Analysis.New Jersey:Prentice-Hall.
  28. Hameed, M. A.,Counsell, S.,Swift, S.(2012).A conceptual model for the process of IT innovation adoption in organizations.Journal of Engineering and Technology Management,29(3),358-390.
  29. Hsiao, S.J.,Li, Y.C.,Chen, Y.L.,Ko, H.C.(2009).Critical factors for the adoption of mobile nursing information systems in Taiwan: the nursing department administrators' perspective.Journal of Medical Systems,33(5),369-377.
  30. Jeon, B.N.,Han, K.S.,Lee, M.J.(2006).Determining factors for the adoption of e-business: the case of SMEs in Korea.Applied Economics,38(16),1905-1916.
  31. Kaiser, H.F.,John, R.(1974).Little jiffy, mark IV.Educational and Psychological Measurement,34(1),111-117.
  32. Khoumbati, K.,Themistocleous, M.,Irani, Z.(2006).Evaluating the adoption of enterprise application integration in health-care organizations.Journal of Management Information Systems,22(4),69-108.
  33. Kim, S.,Garrison, G.(2010).Understanding users' behaviors regarding supply chain technology: determinants impacting the adoption and implementation of RFID technology in South Korea.International Journal of Information Management,30(5),388-398.
  34. Kimberly, J.R.,Evanisko, M.J.(1981).Organizational innovation: the influence of individual, organizational, and contextual factors on hospital adoption of technological and administrative innovations.Academy of Management Journal,24(4),689-713.
  35. Kuan, K.K.Y.,Chau, P.Y.K.(2001).A perception-based model for EDI adoption in small businesses using a technology-organization-environment framework.Information & Management,38(8),507-521.
  36. Lederer, A.L.,Mendelow, A.L.(1988).Convincing top management of the strategic potential of information systems.MIS Quarterly,12(4),525-534.
  37. Lertwongsatien, C.,Wongpinunwatana, N.(2003).E-commerce adoption in Thailand: an empirical study of small and medium enterprises (SMEs).Journal of Global Information Technology Management,6(3),67-83.
  38. Liang, H.,Saraf, N.,Hu, Q.,Xue, Y.(2007).Assimilation of enterprise systems: the effect of institutional pressure and the mediating role of top management.MIS Quarterly,31(1),59-89.
  39. Mirchandani, D.A.,Motwani, J.(2001).Understanding small business electronic commerce adoption: an empirical analysis.The Journal of Computer Information Systems,41(3),70-73.
  40. Morrison, D.G.(1969).On the interpretation of discriminant analysis.Journal of Marketing Research,6(2),156-163.
  41. Nord, W.R.,Tucker, S.(1987).Implementing Routine and Radical Innovations.San Francisco, CA:New Lexington Press.
  42. Park, E.,Kim. K.J.(2014).An integrated adoption model of mobile cloud services: exploration of key determinants and extension of technology acceptance model.Telematics and Informatics,31(3),376-385.
  43. Premkumar, G.,Ramamurthy, K.(1995).The role of interorganizational and organizational factors on the decision mode for adoption of interorganizational systems.Decision Sciences,26(3),303-336.
  44. Premkumar, G.,Ramamurthy, K.,Nilakanta, S.(1994).Implementation of electronic data interchange: An innovation diffusion perspective.Journal of Management Information Systems,11(2),157-186.
  45. Premkumar, G.,Roberts, M.(1999).Adoption of new information technologies in rural small businesses.Omega,27(4),467-484.
  46. Princely, I.(2011).Internet/e-business technologies acceptance in Canada's SMEs: an exploratory investigation.Internet Research,21(3),255-281.
  47. Rogers, E.M.(1983).Diffusion of Innovation, ( 3rd Edition).New York:Free Press.
  48. Rogers, E.M.(1995).Diffusion of Innovation, ( 4rd Edition).New York:Free Press.
  49. Rogers, E.M.(2003).Diffusion of Innovation, ( 5rd Edition).New York:Free Press.
  50. Soliman, K.S.,Janz, B.D.(2004).An exploratory study to identify the critical factors affecting the decision to establish Internet-based interorganizational information systems.Information & Management,41(6),697-706.
  51. Straub, D.W.,Beauclair, R.A.(1988).Current and future uses of group decision support system technology: report on a recent empirical study.Journal of Management Information Systems,5(1),101-116.
  52. Subramanian, A.,Nilakanta, S.(1996).Organizational innovativeness: exploring the relationship between organizational determinants of innovation, types of innovations, and measures of organizational performance.Omega,24(6),631-647.
  53. Thong, J.Y.L.(1999).An integrated model of information systems adoption in small businesses.Journal of Management Information Systems,15(4),187-214.
  54. Thong, J.Y.L.,Yap, C.S.(1995).CEO characteristics, organizational characteristics and information technology adoption in small businesses.Omega,23(4),429-442.
  55. To, P.L.,Liao, C.,Chiang, J.C.,Shih, M.L.,Chang, C.Y.(2008).An empirical investigation of the factors affecting the adoption of instant messaging in organizations.Computer Standards & Interfaces,30(3),148-156.
  56. Tornatzky, L. G.,Fleischer, M.(1990).The processes of technological innovation.MA:Lexington Books.
  57. Tornatzky, L. G.,Klein, K. J.(1982).Innovation characteristics and innovation adoption-implementation: a meta-analysis of findings.IEEE Transactions on Engineering Management,29(1),28-45.
  58. Upton, D.M.,Staats, B.R.(2008).Radically simple IT.Harvard Business Review,86(3),118-124.
  59. van Everdingen, Y.,Wierenga, B.(2002).Intra-firm adoption decision: role of inter-firm and intra-firm variables.European Management Journal,20(6),649-663.
  60. Vijayasarathy, L.R.(2004).Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model.Information & Management,41(6),747-762.
  61. Wu, I.L.,Chuang, C.H.(2010).Examining the diffusion of electronic supply chain management with external antecedents and firm performance: a multi-stage analysis.Decision Support Systems,50(1),103-115.
  62. Yao, J.E.,Xu, X.,Liu, C.,Lu, J.(2002).Organizational size: a significant predictor of it innovation adoption.The Journal of Computer Information Systems,43(2),76-82.
  63. Zhu, K.,Dong, S,Xu, S. X.,Kraemer, K.L.(2006).Innovation diffusion in global contexts: determinants of post-adoption digital transformation of European companies.European Journal of Information Systems,15(6),601-617.
  64. 天下雜誌(2013)。2013 年2000 大調查。天下雜誌，522，169-288。
  65. 吳明隆、涂金堂(2006)。SPSS 與統計應用分析。台北:五南圖書出版股份有限公司。
  66. 郭斯彥(2011)。雲端運算─資訊科技成熟下的委外產物。臺大校友雙月刊，72，9-15。
  67. 溫紹群、黃永婷(2011)。組織導入雲端運算之挑戰與因應之道─勤業眾信觀點。電腦稽核，24，123-128。
  68. 資策會(2013)。創新應用，洞察商機─2013 年雲端服務最新發展動態。臺北:財團法人資訊工業策進會產業情報研究所（MIC）。
  69. 資策會(2013)。資通訊服務產業年鑑─雲端運算篇。臺北:經濟部技術處。
  70. 蕭其文、邱振財(2012)。漫步雲端：虛擬化的世界。林業研究專訊，19(1)，25-28。
  71. 諶家蘭(2012)。雲端治理。會計研究月刊，324，78-89。
  72. 鐘嘉德、高天助、楊嘉栩(2010)。雲端運算與產業發展。研考雙月刊，34(4)，20-31。
被引用次数
  1. 游清華(2017)。廢棄物回收稽核認證與作業流程電子化設計。義守大學資訊管理學系學位論文。2017。1-67。
print cancel