電腦恐懼的理論探究

The Theoretical Exploration of Computer Phobia

10.29843/JCCIS.200307.0013

林宇玲(Yu-lin Lin)

電腦恐懼 ； 電腦焦慮 ； 電腦態度 ； 科技心理取向 ； 科技社會學取向 ； Computer phobia ； Computer anxiety ； Computer attitude ； The psychological approach of technology ； The sociological approach of technology

資訊社會研究

5期（2003 / 07 / 01）

327 - 358

繁體中文

電腦恐懼研究旨在瞭解個人對電腦的態度，目前主要是從心理學取向切入，其假設電腦是中性的工具，個人不使用或無法操控電腦，乃是個人因素所造成。本文以文獻探討的方式，一面彙整國內、外現有的電腦恐懼研究，一面揭露隱藏在此取向背後的科技假設與研究限制，並試圖從科技社會學取向進一步探討個人為何對電腦產生恐懼，以及結構因素如何限制個人的電腦使用。本文希望藉此討論，不僅擴大此類研究的角度與層面，同時反省有關科技研裡的各種假設。

Most studies on computer phobia adopt the psychological approach to understand people’s computer attitude. These studies assume that computer technologies are neutral tools, and thus people do not like or cannot use computer technologies because of their personal reasons. This paper discusses these important findings and reveals the assumption of technology based on the psychological model. Moreover, this paper introduces the sociological approach of technology into computer phobia, attempting to explore why people fear on computer and how structural factors limit people’s usage of computer technologies. Based on theoretical discussion, this paper hopes to enlarge the perspectives of and to reexamine the existing assumptions of science and technology research.