Collective Participation in Organizational Innovation: An Empirical Examination of ERP Implementation

組織創新中的集體參與：企業資源規劃系統導入之實徵研究

10.6295/TAMJ.2004.0403.06

應大中(Ta-Chung Ying)；王存國(Eric T. G. Wang)

組織創新 ； 集體參與 ； 團隊參與 ； 使用者參與 ； 企業資源規劃 ； Organizational innovation ； Collective participation ； Group participation ； User participation ； Enterprise resources planning

台灣管理學刊

4卷3期（2004 / 08 / 01）

379 - 398

英文

影響組織創新的因素包含有個人、組織、和環境等不同的層次，有關參與對組織創新影響的學術研究卻很少受到重視。本研究主要在探索導入組織創新時，集體參與的角色以及影響集體參與的因素。運用成對郵寄問卷調查法，本研究探討導入企業資源規劃系統中團隊參與的角色。128家製造業的企業資源規劃專案經理和主要使用部門經理完成相關的問卷。Partial Least Squares的分析發現：參與意願、高階主管承諾、和學習文化對團隊凝聚和尊重感覺有正面的影響；而團隊凝聚和尊重感覺又對企業資源規劃系統的組織效益有正面的貢獻。研究結果提供許多管理上的建議和組織創新的未來研究方向。

Organizational innovation is subject to influences from different levels, including the individual, organizational, and environmental levels. The effect of participation on organizational innovation has received only limited attention from scholars. The primary purpose of this research is to explore the factors that influence the extent of collective participation in implementing organizational innovation. With a paired mail survey, this study investigated a model of group participation in the context of ERP implementation. ERP project leaders and major user managers from 128 manufacturing firms completed the paired questionnaires on participation factors and the success of the ERP system. The results from a Partial Least Squares analysis of the data found that willingness to participate, top management commitment, and commitment to learning contribute to the group cohesion and perceived respect. Both group cohesion and perceived respect, in turn, influence the organizational benefits of the ERP system. The results of the study offer some suggestions for the management of and the research on organizational innovations.

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