题名

品牌重定位與經營績效之間的關係:轉換型領導所扮演的角色

并列篇名

The Relationship Between Brand Repositioning and Management Performance: The Role of Transformational Leadership

DOI

10.6295/TAMJ.201902_19(1).0002

作者

孫碧娟(Pi-Chuan Sun);黃憲隆(Hsien-Long Huang);王雪梅(Hsueh-Mei Wang);何建韋(Chien-Wei Ho)

关键词

品牌重定位 ; 平衡計分卡 ; 轉換型領導 ; brand repositioning ; balanced scorecard ; transformational leadership

期刊名称

台灣管理學刊

卷期/出版年月

19卷1期(2019 / 02 / 01)

页次

17 - 30

内容语文

繁體中文

中文摘要

本研究以平衡計分卡分析架構為基礎,論述轉換型領導在品牌重定位過程中對經營績效的影響,以A飯店為個案研究對象,發現A飯店業者採取品牌重定位的行為策略,此策略包括:重新選擇目標市場、改變產品與服務及調整訂價政策,最後完成A飯店的品牌重定位。本研究也發現,A飯店業者在品牌重定位的過程中,轉換型領導對經營績效有正面的影響。

英文摘要

Based on the frameworks of the balanced scorecard (BSC), this study discusses the brand repositioning strategy of Taiwan’s hot spring hotel industry and further illustrates the transformational leadership and performance of brand repositioning. This study conducts case analysis method and puts forward the research proposition based on the findings. This research explores the brand repositioning strategy in Taiwan’s hot spring hotel industry, and further examines how the brand repositioning strategy influences performance. In addition, this study examines the role of transformational leadership in the process of brand repositioning. The concrete strategies of brand repositioning will include re-selecting target market, re-adjusting product and service, and implementing of pricing strategy. This research use balanced scorecard to evaluate the performance of brand repositioning and finds that transformational leadership influence management performance positively.

主题分类 社會科學 > 管理學
参考文献
  1. 李孟訓,許雅琪(2008)。休閒農場經營績效關鍵成功因素之研究—從平衡計分卡的觀點。農業經濟叢刊,14(1),111-148。
    連結:
  2. 陳彥君,許含笑(2013)。提升工作團體認同:探討轉換型領導與部屬性格之角色。人力資源管理學報,13(2),73-100。
    連結:
  3. 曾信超,康榮民(2010)。轉換型領導、組織變革不確定感與組織承諾關係之研究—以調節焦點為中介變數。中山管理評論,18,915-948。
    連結:
  4. 童惠玲,鄒美卿(2015)。結構距離下轉換型領導如何影響工作角色績效?支持與變革開放度之促化表現。人力資源管理學報,15(4),51-90。
    連結:
  5. Aaker, D. A.(1996).Building strong brand.New York, NY:Free Press.
  6. Bass, B. M.(1985).Leadership and performance beyond expectations.New York:Free Press.
  7. Bono, J. E.,Judge, T. A.(2003).Self-concordance at work: Toward understanding the motivational effects of transformational leaders.Academy of Management Journal,46,554-571.
  8. Burns, J. M.(1978).Leadership.New York, NY:Haper and Row.
  9. Caillier, J. G.(2014).Do transformational leaders affect turnover intentions and extra-role behaviors through mission valence?.The American Review of Public Administration,46,226-242.
  10. Chen, Y.-M.,Lin, F.-J.(2006).Regional development and sources of superior performance across textile and IT sectors in Taiwan.Entrepreneurship & Regional Development,18,227-248.
  11. Dunphy, D. C.,Stace, D.(1992).Under new management: Australian organizations in transition.Sydney, Australia:McGraw-Hill.
  12. Gobé, M.(2001).Emotional branding: The new paradigm for connecting brands to people.New York, NY:Allworth Press.
  13. Holbrook, M. B.,Hirschman, E. C.(1982).The experiential aspects of consumption: Consumer fantasies, feelings and fun.Journal of Consumer Research,9,132-140.
  14. Kaiser, R. B.,Hogan, R.,Craig, S. B.(2008).Leadership and the fate of organizations.American Psychologist,63,96-110.
  15. Kaplan, R. S.,Norton, D. P.(1996).Linking the balanced scorecard to strategy.California Management Review,39(1),53-79.
  16. Kayaman, R.,Arasli, H.(2007).Customer based brand equity: evidence from the hotel industry.Managing Service Quality: An International Journal,17,92-109.
  17. Kim, D.,Perdue, R. R.(2013).The effects of cognitive, affective, and sensory attributes on hotel choice.International Journal of Hospitality Management,35,246-257.
  18. Kotler, P.(2000).Marketing management: The millennium edition.Upper Saddle River, NJ:Prentice-Hall.
  19. Kotler, P.,Keller, K. L.,Ang, S. H.,Leong, S. M.,Tan, C. T.(2012).Marketing management: An asian perspective.Singapore:Pearson Education South Asia Pte.
  20. Liaw, Y. J.,Chi, N. W.,Chuang, A.(2010).Examining the mechanisms linking transformational leadership, employee customer orientation, and service performance: The mediating roles of perceived supervisor and coworker support.Journal of Business and Psychology,25,477-492.
  21. Lomanno, M. V.(2006).Supply effects of renovations often overlooked component.Hotel and Motel Management,221(6),20.
  22. Moynihan, D. P.,Pandey, S. K.,Wright, B. E.(2012).Setting the table: How transformational leadership fosters performance information use.Journal of Public Administration Research and Theory,22,143-164.
  23. Park, C. W.,Jaworski, B. J.,Maclnnis, D. J.(1986).Strategic brand concept-image management.Journal of Marketing,50(4),135-145.
  24. Pineno, C. J.(2002).The balanced scorecard: An incremental approach model to health care management.Journal of Health Care Finance,28(4),69-80.
  25. Schaufeli, W. B.,Taris, T. W.,van Rhenen, W.(2008).Workaholism, burnout, and work engagement: Three of a kind or three different kinds of employee well-being?.Applied Psychology,57,173-203.
  26. Wang, H.,Law, K. S.,Hackett, R. D.,Wang, D.,Chen, Z. X.(2005).Leader-member exchange as a mediator of the relationship between transformational leadership and followers’ performance and organizational citizenship behavior.Academy of Management Journal,48,420-432.
  27. Wänke, M.,Herrmann, A.,Schaffner, D.(2007).Brand name influence on brand perception.Psychology & Marketing,24,1-24.
  28. Yu, H.,Leithwood, K.,Jantzi, D.(2002).The effects of transformational leadership on teachers’ commitment to change in Hong Kong.Journal of Educational Administration,40,368-389.
  29. 王雪梅(2018)。台北,大同大學設計科學研究所。
  30. 台灣經濟研究院(2015)。住宿服務業基本資料。取自 https://tie.tier.org.tw/db/article/list.aspx?code=IND31-11&ind_type=midind
  31. 李書行(1995)。過程結果並重,個人群體兼顧—務實創意的策略性績效評估。會計研究月刊,113,15-23。
  32. 溫慕垚(2014).這就是行銷:行銷金三角.新北:集夢坊.