社會服務契約管理：台灣中部四縣市社會行政人員觀點之分析

Contract Management in Social Services: Perspectives of Social Administrator in Central Taiwan

10.6171/ntuswr2006.13.04

黃源協(Yuan-Shie Hwang)；蕭文高(Wen-Kao Hsiao)

民營化 ； 契約委外 ； 社會服務 ； 契約管理 ； 社會行政 ； privatization ； contracting-out social services ； contract management ； social administration

臺大社會工作學刊

13期（2006 / 10 / 01）

173 - 217

繁體中文

隨著地方政府委託民問單位辦理社會服務項目逐漸增加，以及政府採購法之公布實施，「契約文化」的形成改變了既有福利服務輸送體系之互動方式，契約成為規範公和部門之問責任義務關係的重要媒介，主要的契約管理者－社會行政人員亦面臨制度變遷所帶來的新挑戰。本研究旨在分析社會服務契約內容之管理機制，並瞭解契約管理者在契約流程所遭遇的挑戰及因應方式，進而提出有關地方政府進行社會服務契約管理的討論與建議。經採取質性之資料搜集與分析發現，社會服務委外之契約形成可區分為「招標」與「補助」兩種模式，契約內容之責任與規範亦呈現出許多特性；且因制度環境的轉變，契約管理者遭遇專業才能不足之壓力，並對其所採取之因應行為帶來風險與兩難。最後，本研究就跨單位協調社會工作才能與績效評估之相關議題進行討論，並建議政府應致力於發展健全與穩定的契約管理制度，以舒緩社會行政人員所承擔之負荷，進而促進社會服務契約委外之效益與效能。

Following the implementation of the Government Procurement Act and the growth of social services commission to independent sector a climate of 'contract' culture has been formed increasingly and contract has been regarded as an important instrument in regulating the way of social service provision. The newly mechanism has changed the public-private relationship of delivering social services and has brought potential challenges into principal contract managers, social administrators. This study aims at understanding the mechanism in contract management, analyzing what challenges contract managers have faced and knowing how managers cope with the challenges. These are followed by providing some discussions and implications for contract management in local governments. Based on the qualitative research method, this study distinguishes ”biding” from ”grants-in-aid” models of contract forming and outlines various features of accountability and regulation in contract contents. In addition, the contract managers have encountered with tremendous pressures, risks and dilemmas caused by insufficient professional competence in the changing institutional environments. After discussing issues of inter-sectors' negotiation, competence in social work and performance evaluation, this study suggests that governments should endeavor to create a sound and stable system of contract management in order to release social service commission.

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