提昇兒童少年保護個案家庭處遇組織間合作效能之要素：從實務工作者觀點探討之

Explorating the Factors in Enhancing the Cooperative Efficiency among Agencies for Children/Youths Protection Cases in Family Treatment: From the Viewpoints of Practitioners

10.6171/ntuswr2009.20.04

趙善如(Shan-Ru Chao)

兒童 ； 少年 ； 兒童保護 ； 服務效能 ； children ； youth ； child protection ； service efficiency

臺大社會工作學刊

20期（2009 / 12 / 01）

133 - 177

繁體中文

兒童少年保護個案及其家庭有著多方面的需求與問題需要協助，因此透過跨組織的工作團隊之整合，才能提供具完整性與連續性的家庭處遇服務。為能提昇地方性兒童少年保護個案跨組織工作團隊的合作效能，本文截取作者接受南部某一縣市政府委託的「兒童少年保護服務資源網絡平台建置之研究」中，以實務工作者為主的四次焦點團隊資料，期能徒實務工作者的立場出發，找到能提昇組織間合作效能之重要要素。經過四次的焦點團體討論後發現，此工作團隊在政策的支持下已有了合作共識，須在操作與過程中能有一些修改或調整，就有助於合作效能的提昇。因此，根據焦點團隊成員的討論，萃取出成員認為重要之要素：（一）工作團隊中各組織服務角色功能的釐清（二）個案管理工作模式的落實（三）能夠涵蓋高風險家庭概念的兒童少年保護評估工具（四）服務紀錄表格的整合（五）個案服務資訊系統的建制（六）坦誠溝通態度的建立和維持（七）組織間合作關係的正式化。

Children/youths protection cases and their families have various needs and problems needing assistance and help. Therefore, if a comprehensive and continuous family treatment service is to be provided, the integration across related organizations has to be done. In order to enhance the cooperative efficiency among local children/youths protection case work teams across related organizations, this study utilizes four times' discussion data of a focus group for analysis, which is taken from ”The study on the construction of the children/youths protection service and resource network platform” conducted by the author of this study. It is hoped that from the points of view of practitioners, important factors for enhancing cooperative efficiency could be found. After four times' discussions of the focus group, it is found that the focus group has gotten consensus on the issue of cooperation under the policy support; however, if some modification and adjustment could be done, cooperative efficiency would be improved. Therefore, based on the discussion results, important factors for enhancing cooperative efficiency are summarized as follows: (1) To clearly define the service role function of every organization in the work team (2) To thoroughly carry out the work model of case management (3) To design children/youths protection evaluation tools including high-risk family concept (4) To integrate service recording forms (5) To establish case service information system (6) To establish and keep open communication attitudes (7) To formalize cooperative relationship among organizations

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