A Heuristic Evaluation of Metro Public Library Websites: Taipei Public Library and Chicago Public Library

10.6146/univj.17-2.06

吳淮育(Huai-Yu Wu)

heuristic evaluation ； usability ； user friendly ； Taipei Public Library ； Chicago Public Library

大學圖書館

17卷2期（2013 / 09 / 01）

119 - 164

英文

The research aims to evaluate the usability of Taipei Public Library and Chicago Public Library websites by means of heuristic evaluation. There are 10 evaluators invited from Taiwan and the United States to find the usability problems of both websites. The research also examines whether the goals of both public libraries have been met.Both of the websites have two major usability problems and most problems are minor or cosmetic. Briefly, the objectives of both public libraries have met the provision of services on the interfaces of the websites although there are a number of usability problems. The value of HE discovery is approved with respect to the process and results since it is indeed a cheap, quick and effective method. Finally, the recommendations for both websites are made and the results and conclusions could be applied to other metro public library websites.

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