Relationships among Communication Competence, Self-Efficacy, and Job Satisfaction in Korean Nurses Working in the Emergency Medical Center Setting

10.1097/jnr.0000000000000059

Min Sook Park；Yeonok Jeoung；Hye Kyung Lee；Sohyune R. Sok

emergency room ； nurse ； communication ； self-efficacy ； job satisfaction

The Journal of Nursing Research

23卷2期（2015 / 06 / 01）

101 - 108

英文

Background: The communication competence of nurses working in emergency medical center settings is essential to establish a therapeutic nurse-patient relationship. Education and strategic development are required to improve the communication competence of emergency room (ER) nurses. Purpose: This study was conducted to determine the relationships among individual communication competence, self-efficacy, and job satisfaction in Korean nurses in the emergency medical center setting. Methods: A cross-sectional descriptive design was adopted. The study sample included 214 nurses at 11 emergency medical centers in Seoul and Kyunggi-Do, Korea. Measures used included the Global Interpersonal CommunicationCompetence, self-efficacy scale, and job satisfaction scale. The collected data were analyzed using the SPSS version 18.0 statistical software program and included descriptive statistics (frequency, percentage, mean, standard deviation, independent t test, analysis of variance, and Pearson's correlation coefficient). Results: The degrees of communication competence and self efficacy of ER nurses were good, with higher scores than the median values. However, the degree of job satisfaction was poor, indicating a lower score than the median value. Religious affiliation and previous participation in communication education each had a significant impact on communication competence. Religious affiliation and time of worse duty each had a significant impact on self-efficacy. Length of career (year) in the emergency medical center and type of hospital each had a significant impact on job satisfaction. Positive correlations were identified among communication competence, self-efficacy, and job satisfaction. Conclusions/Implications for Practice: This study supported the presence of significant correlations among communication competence, self-efficacy, and job satisfaction. Thus, it is necessary to develop training programs that are customized to individual characteristics such as self-efficacy and job satisfaction to improve the communicative competence of ER nurses.

1. Bong, Y. S.,So, H. S.,You, H. S.(2009).A study on the relationship between job stress, self-efficacy and job satisfaction in nurses.Journal of Korean Academy Nursing Administration,15(3),425-433.
2. Byrne, S.,Small, V.,McDaid, F.,Forde, M.,Geary, U.,O'Connor, S.(2012).A new era for emergency care services in Ireland.Emergency Nursing,20(5),18-20.
3. Cominetti, L.,Lorenza, G.,Decorte, R.,Felisi, N.,Matta, E.,Actis, M. V.,Valerio, D.(2013).Evaluation of staff's job satisfaction in the spinal cord unit in Italy.Open Nursing Journal,7,49-56.
4. Davis, C.(2012).Preventing accidents by forming multidisciplinary partnerships.Emergency Nurse,20(7),37.
5. Dinh, M.,Walker, A.,Parameswaran, A.,Enright, N.(2012).Evaluating the quality of care delivered by an emergency department fast track unit with both nurse practitioners and doctors.Australasian Emergency Nursing Journal,15(4),188-194.
6. Faul, F.,Erdfelder, E.,Lang, A. G.,Bunchner, A.(2007).G power 3: A flexible statistical power analysis program for the social, behavioral, and biochemical sciences.Behavior Research Methods,39(2),175-191.
7. Han, S. S.,Sohn, I. S.,Kim, N. E.(2009).New nurse turnover intention and influencing factors.Journal of Korean Academy of Nursing,39(6),878-887.
8. Hanafin, S.,Cowley, S.(2003).Multidisciplinary communication in the Irish public health nursing service: A study.British Journal of Community Nursing,8(2),544-549.
9. Hooper, C.,Craig, J.,Janvrin, D. R.,Wetsel, M. A.,Reimels, E.(2010).Compassion satisfaction, burnout, and compassion fatigue among emergency nurses compared with nurses in other selected inpatient specialties.Journal of Emergency Nursing,36(5),420-427.
10. Hur, G. H.(2003).Construction and validation of a global interpersonal communication competence scale.Korean Journal of Journalism & Communication,47(6),380-403.
11. Im, S. I.(2011).Gwangju, Republic of Korea,Chosun University.
12. Jang, J. Y.(2010).Seoul, Republic of Korea,Sungkyunkwan University.
13. Kim, E. Y.(2011).Seoul, Republic of Korea,The Catholic University of Korea.
14. Kim, S. H.(2006).Seoul, Republic of Korea,Korea University.
15. Lee, E. H.,Chang, S. J.,Kim, H. O.(2007).Relationship between job stress and turnover of registered nurses.Journal of the Korean Society of the Occupational & Environment Medicine,19(2),93-104.
16. Lee, H. S.(2008).Cheonan-si, Republic of Korea,Dankook University.
17. Lee, H.,Hwang, S.,Kim, J.,Daly, B.(2004).Predictors of life satisfaction of Korean nurses.Journal of Advanced Nursing,48(6),632-641.
18. Lee, J. H.(2002).Iksan-si, Republic of Korea,Chonbuk National University.
19. Lee, K. J.(2006).Communication problems and solutions at the health care facilities.Medical Communications,1(1),33-45.
20. Lee, Y. O.(2006).Daegu-si, Republic of Korea,KeimyungUniversity.
21. Merk, J.,Büker, C.(2013).Communication in routine nursing: It does not always need to be perfect.Pflege Z,66(2),106-108.
22. Morse, J. M.,Proctor, A.(1998).Maintaining patient endurance. The comfort work of trauma nurses.Clinical Nursing Research,7(3),250-274.
23. O'Connell, J.,Gardner, G.(2012).Development of clinical competencies for emergency nurse practitioners: Apilot study.Australasian Emergency Nursing Journal,15(4),195-201.
24. Park, H.K.,Branch, L. G.,Bulat, T.,Vyas, B. B.,Roever, C. P.(2013).Influence of a transitional care clinic on subsequent 30-day hospitalizations and emergency department visits in individuals discharged from a skilled nursing facility.Journal of the American Geriatrics Society,61(1),137-142.
25. Rose, L.,Ramagnano, S.(2012).Emergency nurse responsibilities for mechanical ventilation: A national survey.Journal of Emergency Nursing,39(3),226-232.
26. Slavitt, D. B.,Stamps, P. L.,Piedmont, E. B.,Hasse, A. M.(1978).Nurses satisfaction with theirwork situation.Nursing Research,27(2),114-120.
27. Song, Y. J.(2011).Seoul, Republic of Korea,The Catholic University of Korea.
28. Tyler, S.,Bourbon, E.,Cox, S.,Day, N.,Fineran, C.,Rexford, D.,Ward-Smith, P.(2012).Clinical competency, self-efficacy, and job satisfaction: Perceptions of the staff nurse.Journal for Nurses in Staff Development,28(1),32-35.
29. Yun, J.W.,Park, Y. S.(2008).Communication type related to job satisfaction of nurses in general hospital's emergency room.Keimyung Nursing Science,12(1),1-12.

1. 蔡尚甫,楊鎮嘉,張肅婷,紀東昀(2020)。A型人格與工作滿意度的關係，探討溝通能力中介效果。醫務管理期刊，21(1)，43-58。