Factors Related to Job Burnout Among Community Nurses in Changchun, China

中國長春市社區護士工作倦怠狀況及相關因素研究

10.1097/jnr.0000000000000072

胡海霞(Hai-Xia Hu)；劉麗婷(Li-Ting Liu)；趙鳳君(Feng-Jun Zhao)；姚瑤瑤(Yao-Yao Yao)；高玉霞(Yu-Xia Gao)；王桂茹(Gui-Ru Wang)

社區護士 ； 工作倦怠 ； 相關因素 ； community nurses ； job burnout

The Journal of Nursing Research

23卷3期（2015 / 09 / 01）

172 - 180

英文

背景：社區護士是社區衛生服務體系中的重要組成部分，社區護士工作倦怠的發生不僅可導致其工作滿意度下降、離職率升高，還會嚴重影響護理服務品質和專業發展。目的：本研究之目的為瞭解中國長春市社區護士工作倦怠狀況及相關影響因素。方法：採用方便取樣法，對中國長春市420名社區護士進行問卷調查，收案時間為2011年7月1日至8月30日。結果：社區護士工作倦怠總均分為2.27±0.65分。出現工作倦怠總人數為362人，占調查總數的86.2%。工作倦怠與社區護士婚姻狀況、文化程度、工作滿意度和人際關係有關。結論：社區護士工作倦怠狀況檢出率較高，相關部門應鼓勵社區護士參加繼續教育學習，提高學歷水準，並聘請專家對其進行人際溝通能力培訓，提高人際交往能力，努力改善社區工作環境，預防和減輕工作倦怠狀況的發生。

Background: Community nurses are an important component of the community health service system. Job burnout among community nurses not only leads to a decline in satisfaction and an increased turnover rate but also may seriously affect the service quality and professional development of nurses. Purpose: This study aims to elicit the conditions and factors that cause job burnout in community nurses in Changchun, Jilin Province, China. Methods: A questionnaire survey was administered to 420 registered nurses in Changchun using a convenience sampling method. Results: Job burnout was found in 362 community nurses (86.2%), with a total mean job burnout score of 2.27±0.65 points. Job burnout was related tomarital status, educational level, job satisfaction, and interpersonal relationship difficulties. Conclusions: These results indicate that community nurses have a high rate of job burnout. Experts should be employed to train nurses in interpersonal communication skills. The community working environment should also be improved.

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