組織公民行為與工作績效－南部某區域醫院之實證研究

Organizational Citizenship Behavior and Job Performance: Evidence from a Regional Hospital in Southern Taiwan

10.29681/PCJHM.201312_11(2).0005

游明原(Ming-Yung Yiou)；謝欣宏(Hsin-Hong Hsieh)；袁建漢(Chien-Han Yuan)

區域醫院 ； 組織公民行為 ； 工作績效 ； Regional hospital ； organization citizenship behavior ； job performance

寶建醫護與管理雜誌

11卷2期（2013 / 12 / 01）

30 - 43

繁體中文

研究的主要目的在於探討南部某區域醫院員工的工作績效之現況，組織公民行為、工作績效之間的關係，以供未來相關研究做參考，以有限的資源，有效提升醫院員工的工作績效。研究對象：南部某區域醫院為樣本，共收集255份有效樣本。分析方法：所收集之資料，以SPSS12.0進行分析，分析方法包括描述性統計分析、獨立樣本t檢定、單因子變異數分析、皮爾森積差相關分析及迴歸分析等方法。資料分析結果，發現人口變項在組織公民行為、工作績效有顯著差異；組織公民行為與工作績效有正相關。員工工作績效會受組織公民行為所影響，表示組織公民行為越好，其員工工作績效越良好；因此本研究假說組織公民行為會影響工作績效獲得支持。

The main purpose of this research was to explore the employee's job performance of a regional hospital in southern part of Taiwan, and the potential association with their organizational citizenship behavior. Material was gathered from 255 valid samples of a regional hospital. Analysis techniques included descriptive statistics, t-test, one-way ANOVA, Pearson correlation and regression analysis. The data analysis revealed that the demographic variables in organizational citizenship behavior, and job performance were significantly different; organizational citizenship behavior and job performance were positively correlated. The hypotheses were supported. The study concluded that the job performance will be affected by the organizational citizenship behavior.