题名

LISREL及類神經網路在乘客行為意向應用之研究

并列篇名

Applications of LISREL and Neural Network to Analyze the Passenger's Behavioral Intentions

DOI

10.7047/LRR.200512.0043

作者

胡凱傑(Kai-Chien Hu);任維廉(Jen Willian)

关键词

線性結構關係 ; 類神經網路 ; 行為意向 ; LISREL ; Neural Networks ; Behavioral Intentions

期刊名称

運籌研究集刊

卷期/出版年月

8期(2005 / 12 / 01)

页次

43 - 55

内容语文

繁體中文

中文摘要

在探討影響消費者行為意向的研究領域,因果模式為研究者最常使用的方法。而線性結構關係(LISREL)與類神經網路便為近來研究者較常使用的分析方法。為了解這兩種方法在客運旅客行為意向應用之差異,本研究針對此二種方法進行實證研究,並討論其在理論上與應用時的特性。本研究以國道客運台中-高雄線、台北-台南線之旅客為調查對象。先利用LISREL驗證所建構之結構方程式模式之適配性,再以NN針對全連式與非全連式兩種模式進行分析。結果顯示,對於已知因果關係的模式,LISREL是一種方便且有效的分析工具;而NN則不論是否事先推導出因果關係,經由適當的學習程序後仍有相當的預測力。最後則提出本研究之結論與建議。

英文摘要

Casual model is one of the most powerful instruments in consumer behavioral intentions research. LISREL and neural networks have recently become the popular method to perform casual model. To recognize the differences between LISREL and neural networks methods, this study applied these two methods to passengers’ behavioral intentions and discussed the characteristics in theory and practice. We took passengers of Taichung-Kaohsiung line and Taipei-Tainan line of intercity bus on national freeway as our samples. First, this study applied LISREL to test the goodness of fit of research model. Then two kinds of NN model were tested which one is full connected network and the other is non-full connection network. The results indicated that LISREL can be a convenience and effective analysis tool while the causal relationships were known. On the other hand, no matter the causality was derived out in advance, NN still has suitable prediction after the proper training procedure. At last, we proposed our conclusions and suggestions based on our study results.

主题分类 社會科學 > 管理學
参考文献
  1. 任維廉、呂堂榮(2004)。國道客運業乘客知覺之服務品質,滿意度與移轉障礙對其行爲意向之影響。運輸計劃季刊,33(2),421-448。
    連結:
  2. 任維廉、胡凱傑(2001)。大眾運輸服務品質量表之發展與評估-以台北市公車系統爲例。運輸計劃季刊,30(2),371-408。
    連結:
  3. Anderson, J. C.,Gerbing, D. W(1988).Structural Equation Modeling in Practice: a Review and Recommended Two-Step Approach.Psychological Bulletin,103(3),411-423.
  4. Behara, R. S.,Fisher, W. M.,Lemmink, Jos G. A. M(2002).Modelling and Evaluating Service Quality Measurement Using Neural Networks.International Journal of Operations and Production Management,22(9/10),1162-1185.
  5. Bentz, Y.,Merunka, D(2000).Neural Networks and the Multinomial Logit for Brand Choice Modeling: A Hybrid Approach.Journal of Forecasting,19(2),177-200.
  6. Chapman, J.,Wahlers, R(1999).A Revision and Empirical Test of the Extended Price-Perceived Quality Model.Journal of Marketing Theory and Practice,7(3),53-61.
  7. Cronin, J. J,Brady, M. K.,Hult, G. T. M(2000).Assessing the Effect of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intention in Service Environment.Journal of Retailing,76(2),193-218.
  8. Dasgupta, C. G.,Dispensa, G. S.,Ghose, S(1994).Comparing the Predictive Performance of a Neural Network Model with Some Traditional Market Response Models.International Journal of Forecasting,10(2),235-244.
  9. Davies, F.,Goode, M.,Mazanec, J.,Moutinho, L(1999).LISREL and Neural Networks Modeling: Two Comparison Studies.Journal of Retailing and Consumer Services,6(4),249-261.
  10. Fletcher, R.,Powell, M. J. D(1963).A Rapidly Convergent Descent Method for Minimization.Computer Journal,6,163-168.
  11. Gaul, W.,Decker, R.,Wartenberg, F,GfK-Nurnberg (Ed.)(1994).Jahrbuch der Absatz- und Verbrauchsforschung.BerlIn:Duncker and Humblot.
  12. Hackl, P.,Wesrlund, A. H(2000).On Structural Equation Modeling for Customer Satisfaction Measurement.Total Quality Management,11(4/5and6),820-825.
  13. Hair,J. F.,Anderson, R. E.,Black, W. C(1992).Multivariate data analysis.New York, NY:Macmillan Publishing Company.
  14. Hatcher, L.(1998).A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling.SAS Institute Inc.
  15. Heimel, J. P(1994).Doctoral-thesis.Universitat Regensburg.
  16. Jen, W.,Hu, K. C(2003).Application of Perceived Value Model to Identify Factors Affecting Passengers` Repurchase Intentions on City Bus: A Case Study of the Taipei Metropolitan Area.Transportation,30(3),307-327.
  17. Jöreskog, K. G.,D(1993).LISREL8: User's reference guide.Chicago, IL:Scientific Software International.
  18. Kaefer F.,Heliman, C. M.,Ramenofsky, S. D(2005).A Neural Network Application to Consumer Classification to Improve the Timing of Direct Marketing Activities.Computers and Operations Research,32(10),2595.
  19. Kycha, K. A.,Wanger, U(1999).Application of Artificial Neural Networks in Management Science: A Survey.Journal of Retailing and Consumer Service,6(4),185-203.
  20. Li, L(1997).Relationships between Determinants of Hospital Quality Management and Service Quality Performance - A Path Analytic Model.International Journal of Management,25(5),535-545.
  21. Lin, C. H.,Sher, P. J.,Shih, H. Y(2005).Past progress and future directions in conceptualizing customer perceived value.International Journal of Service Industry Management,16(3/4),318-336.
  22. Linder, R.,Geier, J.,Kolliker, M(2004).Artificial Neural Networks, Classification Trees and Regression: Which Method for Which Customer Base.Journal of Database Marketing and Customer Strategy Management,11(4),344-356.
  23. Montfort, K. V.,Masurel, E.,Rijn, I. V(2000).Service Satisfaction: A Empirical Analysis of Customer Satisfaction in Financial Services.The Service Industries Journal,20(3),80-94.
  24. Moutinho, L.,Davies, F.,Curry, B(1996).The Impact of Gender on Car Buyer Satisfaction and Loyalty.Journal of Retailing and Consumer Services,3(3),135-144.
  25. Oliver, R. L(1981).Measurement and Evaluation of Satisfaction Process in Retail Settings.Journal of Retailing,57,25-47.
  26. Parasuraman, A.,Zeithaml, V. A.,Berry, L. L(1988).SERVAUAL: A Multiple-item Scale for Measuring Customer Expectations of Service.Journal of Retailing,64,12-40.
  27. Ping, R. A(1993).The Effects of Satisfaction and Structural Constraints on Retailer Exiting, Voice, Loyalty, Opportunism, and Neglect.Journal of Retailing,69(3),320-352.
  28. Ruyter, K. D.,Wetzels, M.,Lemmink J.,Mattsson, J(1997).The Dynamics of the Service Delivery Process: A Value-Based Approach.International Journal of Research in Marketing,14(3),231-243.
  29. Smith, D(2004).A Neural Network Classification of Export Success in Japanese Service Firms: Performance Predictability and Determinant Impact.Services Marketing Quarterly,26(4),95.
  30. Spiteri, J. M.,Dion, P. A(2004).Customer Value, Overall Satisfaction, End-User Loyalty and Market Performance in Detail Intensive Industries.Industrial Marketing Management,33,675-687.
  31. Swait, J.,Sweeney, J. C(2000).Perceived Value and Its Impact on Choice Behavior in a Retail Setting.Journal of Retailing and Consumer Services,7(2),77-88.
  32. Sweeney, J. C.,Soutar, G. N.,Johnson, L. W(1997).Retail Service Quality and Perceived Value: A comparison of Two Models.Journal of Retailing and Consumer Service,4(1),39-48.
  33. Westbrook, R. A.,Oliver, R. L(1991).The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction.Journal of Consumer Research,18,84-91.
  34. Williams, J. G(1999).The Impact of Employee Performance Cues on Guest Loyalty, Perceived Value and Service Quality.The Service Industries Journal,19(3),97-118.
  35. Williams, L. J.,Edwards, J. R.,Vandenberg, R. J(2003).Recent Advances in Casual Modeling Methods for Organizational and Management Research.Journal of Management,29(6),903-936.
  36. Zeithaml, V. A(1998).Consumer Perceptions of Price, Quality and Value: A Means-end Model and Synthesis of Evidence.Journal of Marketing,52,2-22.
  37. Zeithaml, V. A.,Berry, L. L.,Parasuraman, A(1996).The Behavioral Consequences of Service Quality.Journal of Marketing,60,31-46.
  38. 呂鴻德、賴宏誌、謝憶文(2000)。顧客滿意構面、品牌忠誠度與顧客終身價值關係之研究-LISREL模式之實證。中原學報,28(4),25-36。
  39. 林清山(1984)。線性結構關係(LISREL)電腦程式的理論與應用。測驗年刊,31,149-164。
  40. 施坤壽、林清河、譚伯群(2000)。競爭因素、製造策略、顧客滿意及組織績效之整合性分析。臺大管理論叢,11(1),1-33。
  41. 施學琦、方國定、施雅月(1999)。類神經網路在WWW上購買意願分析。管理與資訊學報,4,161-184。
  42. 胡凱傑(2003)。博士論文(博士論文)。國立交通大學運輸科技與管理學系。
  43. 張淑昭、林文寶(2001)。影響知覺服務品質與失驗的相關因素與關係品質績效關連性之研究。中華管理學報,2(1),1-18。
  44. 曹勝雄、林慧玲(1998)。旅行社業務人員關係行銷之研究。戶外遊憩研究,11(4),1-16。
  45. 黃恆獎、李佳璋(1997)。產品績效指標、消費滿意度及購後行爲之整合分析。臺大管理論叢,8(1),25-58。
  46. 黃瓊慧(2001)。碩士論文(碩士論文)。中國文化大學觀光事業研究所。
  47. 潘平定(1997)。碩士論文(碩士論文)。國立成功大學工業管理研究所。
被引用次数
  1. (2007)。使用倒傳遞網路預測虛擬通路之消費者行爲—以Yahoo!奇摩拍賣爲例。商管科技季刊,8(4),393-416。