以資訊系統成功模式評估高中學生使用行動載具參觀展廳之成效

Evaluating Museum Visits of Senior High School Students by using Mobile Devices via the Information Systems Success Model

張美珍(Mei-Chen Chang)；蘇全屏(Chiuan-Ping Su)；李國成(Kuo-Cheng Lee)；周宜承(Yi-Cheng Chou)

博物館學習 ； 資訊系統成功模式 ； 互動展示 ； 行動載具 ； museum learning ； Information Systems Success Model ； interactive exhibits ； mobile devices

科技博物

25卷1期（2021 / 03 / 01）

57 - 82

繁體中文

本研究採調查研究，以國立科學工藝博物館「啟動創新實驗場」展廳為研究場域。研究者以D&M資訊系統成功模式建構量表工具，將因素構面分為資訊品質、服務品質、行動載具品質、使用者滿意度及使用成效等五項，分析高中生參觀展示廳後在資訊品質、服務品質、行動載具品質對使用者滿意度及使用者滿意度對使用成效之關聯性。研究取得208位高中生資料進行研究分析。研究結果顯示：（1）建構之資訊系統模型適用於本研究場域。（2）不同背景變項的高中生在資訊系統成功模式各構面無顯著差異。（3）資訊品質、服務品質、行動載具品質對使用者滿意度及使用者滿意度對使用成效有正向之強相關。

This is a survey research conducted at the ＂Innovating A Better Future＂ exhibition hall of the National Science and Technology Museum. The researcher used the D&M Information System Success Model to construct instruments and classify the factors into five dimensions: quality of information, quality of service, quality of mobile devices, user satisfaction, and effectiveness of use. The correlations among quality of information, quality of service, quality of mobile devices, user satisfaction, and effectiveness of use were analyzed after high school students visited the exhibition hall. Data from 208 senior high school students were collected for research and analysis. The results of the study indicated that: (1) The Information System Success Model is applicable for the survey site. (2) There was no significant difference in the structure of the Information System Success Model among high school students with different backgrounds. (3) The quality of information, quality of service, and quality of mobile devices had positive and strong correlations with user satisfaction and effectiveness of use.

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