题名

傳播動機、媒介特質和媒介使用習慣對網路口碑傳播媒介選擇之影響

并列篇名

How Motives, Medium Attributes and Using Behavior Affect Choices of Online WOM Medium

DOI

10.29767/ECS.200909.0004

作者

蔡瑤昇(Yau-Sheng Tsai);呂文琴(Wen-Chin Lu);簡林甫(Lin-Fu Chien)

关键词

傳播動機 ; 媒介特質 ; 媒介使用習慣 ; 網路口碑 ; motives ; medium attributes ; using behavior and online WOM

期刊名称

Electronic Commerce Studies

卷期/出版年月

7卷3期(2009 / 09 / 30)

页次

333 - 354

内容语文

繁體中文

中文摘要

本研究主要分析有哪些因素會影響網路口碑傳播媒介的選擇,從中找出影響選擇傳播媒介的主要因素,分別為傳播動機、媒介特質和媒介使用習慣等三種,並找出這三種因素的組成分子,藉由問卷調查,總計回收319份有效問卷,並使用SPSS軟體進行因素間的相關性分析及迴歸分析,找出這三種因素與媒介選擇行為之間的關係,研究結果將提供媒介管理者實務上及學者復續相關研究上之參考。

英文摘要

This study tries to find out the factors which affect the choices of online WOM medium. There are three possible factors, which are motives, media attributes, and using behavior might affect the choices of the internet media. By conducting questionnaire survey, getting 319 respondents and using SPSS to analyze the relationship between three factors and behavior of media choices. The research result will provide academia for further research as well as media managers for their practices.

主题分类 基礎與應用科學 > 資訊科學
社會科學 > 經濟學
参考文献
  1. 資策會FIND/經濟部技術處「創新資訊應用研究計畫」
  2. 台美皆然年齡層越高網路使用普及率越低
  3. Arndt, Johan(1967).Role of Product-Related Conversations in the Diffusion of a New Product.Journal of Marketing Research,4(3),291-295.
  4. International Journal of Electronic Commerce
  5. Bickart, Barbara,Robert M. Schindler(2001).Internet Forums as Influential Sources of Consumer Information.Journal of Interactive Marketing,15(3),31-40.
  6. Blackwell, R. d,Miniard, P. w.,Engle, J. F.(2001).Consumer Behavior.NY:Harcourt College Publishers.
  7. Bone, P. F.(1995).Journal of Business Research.
  8. Buttle, Francis A.(1998).Journal of Strategic Marketing.
  9. Coffey, Brian,Stephen Woolworth(2004).The Social Science Journal.
  10. Daft, Richard L.,Robert H. Lengel(1986).Organizational Information Requirements, Media Richness and Structural Design.Management Science,32(5),554-571.
  11. Daft, Richard L.,Robert H. Lengel,L. L. Cummings(Eds.),B. M. Staw(Eds.)(1984).Research in Organizational Behavior.Greenwich, CT:JAI Press.
  12. Dichter, Ernest(1966).How Word-of-Mouth Advertising Works.Harvard Business Review,44(6),147-160.
  13. Engel, James F.,Roger D. Blackwell,Raul W. Miniard(1993).Consumer Behavior.Fort Worth:Dryden Press.
  14. Fulk, J., J. Schmitz,C. W. Steinfield(1987).A Social Influence Model of Technology Use, Organizations and Communication Technology.Newbury Park, CA:Sage.
  15. Gelb, B. D.,S. Sundaram(2002).Adapting to Word of Mouse.Business Horizon.
  16. Gelb, Betsy,Madeline Johnson(1995).Word-of-Mouth Communication: Causes and Consequences.Journal of Health Care Marketing,15(3),54-58.
  17. Hanson, W. A.(2000).Principles of Internet Marketing.Ohio:South-Western College Publishing.
  18. Hennig-Thurau,Thorsten,Kevin P. Gwinner,Gianfranco Walsh,Dwayne D. Gremler(2004).Electronic Word-of-Mouth via Consumer-Opinion Platforms: What Motivates Consumers to Articulate Themselves on the Internet.Journal of Interactive Marketing,18(1),38-52.
  19. Herr, Paul M.,Frank R. Kardes,John Kim(1991).Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnostic Perspective.Journal of Consumer Research,17(4),454-462.
  20. Kramer, Bernd(1996).Fortschritte der Zoologie, Gustav Fischer, Stuttgart.Electroreception and communication in fishes ISBN 3-437-25038-8.
  21. Richins, Marsha L.,Teri Root-Shaffer(1988).The Role of InVolvement and Opinion Leadership in Consumer Word-of-Mouth: An Impact Model Made Explict.Advance in Consumer Research,15,32-36.
  22. Salancik, G.. R.,Pfeffer, J.(1978).A social information approach to job attitudes and task drsign.Administrative Science Quarterly,23,224-253.
  23. Short, J., E. Williams,B. Christie(1976).the Social Psychology of Telecommunications.London:Wiley.
  24. Sproull, L.,Kiesler, S.(1986).Reducing social context cues: Electronic mail in organizational communication. Management Science,32(11),1492-1512.
  25. Sundaram, D. S.,Kaushik Mitra,Cynthia Webster.Word-of-Mouth Communications: A Motivational Analysis.Advances in Consumer Research,25(1),527-531.
  26. Walther, Joseph B.,Judee K. Burgoon(1992).Relational Communication in Computer Mediated Communication.Human Communication Research,19(1),50-88.
被引用次数
  1. 蔡璧如、莊苑仙、吳穎帆(2016)。網路互動性對網路口碑之影響─Facebook 與YouTube 的比較。商管科技季刊,17(1),81-111。
  2. 陳怡廷(2016)。從公司與顧客的認知價值初探企業潛在無形資產:以自然語言處理的方法為應用。中山管理評論,24(3),565-608。