题名

使用者參與對於商業智慧系統使用行為與滿意度之影響

并列篇名

The Role of User Participation on the Usage Behavior and User Satisfaction of Business Intelligence Systems: An Empirical Study

作者

洪新原(Shin-Yuan Hung)；黃于紋(Yu-Wen Huang)；賴慧敏(Hui-Min Lai)；鄭紫雯(Tzu-Wen Cheng)

关键词

使用者參與 ； 商業智慧系統 ； 資訊系統成功模式 ； 資訊系統使用行為 ； 使用者滿意度 ； user participation ； business intelligence systems ； information systems success model ； information systems use ； user satisfaction

期刊名称

Electronic Commerce Studies

卷期/出版年月

14卷3期（2016 / 09 / 30）

页次

279 - 312

内容语文

繁體中文
中文摘要

商業智慧系統是一種特殊資訊系統，企業導入商業智慧系統的關鍵成功因素之一是使用者參與專案過程。然而，目前研究缺少瞭解使用者參與程度對於商業智慧系統使用之影響，亦缺乏實證上的支持。有鑑於此，本研究整合使用者參與構面及資訊系統成功模式，探討使用者參與程度對於商業智慧系統品質、資訊品質、服務品質、使用行為與滿意度的影響。研究樣本乃取自269位有導入商業智慧系統的企業員工，以部份最小平方法(Partial Least Squares, PLS)進行假說檢定。研究結果顯示：(1)使用者參與對於商業智慧系統之系統品質、資訊品質、服務品質及滿意度有顯著正向影響；(2)使用者參與對於商業智慧系統之系統使用行為沒有直接影響，但是會透過系統品質和資訊品質間接影響系統使用行為；(3)商業智慧系統之系統品質、服務品質及使用行為對使用者滿意度有顯著正向影響；(4)商業智慧系統之系統品質及資訊品質對使用行為有顯著正向影響。研究結果證實使用者參與構面對於商業智慧系統實施成功具有關鍵影響。最後，根據研究結果提出學術及實務意涵。
英文摘要

A business intelligence system (BIS) is a specific information system in which one of its key factors, user participation in a project, determines its capacity to be implemented successfully by an enterprise. However, previous BIS studies do not reflect the user's perspective and are not supported by empirical evidence. Consequently, this study integrates user participation with DeLone and McLean's information systems success model to construct a model for investigating the effect of user participation on BIS use and system quality, information quality, service quality, and user satisfaction. In the study, questionnaires were distributed to employees whose enterprises have been directed to implement the BIS; 269 valid questionnaires were received for analysis via partial least squares (PLS) methods. The results indicated that (1) user participation significantly affects system quality, information quality, service quality, and user satisfaction, based on their relative importance; (2) user participation does not affect BIS use directly; however, it does indirectly affect BIS use through system quality and information quality; (3) system quality, service quality, and BIS use significantly affect user satisfaction; and (4) system quality and information quality significantly affect BIS use. The results underline the importance of user participation in BIS success. Finally, based on the findings of the present study, theoretical and practical implications are presented.
主题分类 基礎與應用科學 > 資訊科學
社會科學 > 經濟學
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被引用次数
  1. 賴靜儀、陳棟樑、陳俐文(2018)。消費者綠色消費與健康意識認知對電子煙使用態度之研究。管理資訊計算，7(S2)，134-148。
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