諮商滿意量表發展之研究

A Study on the Development of the Counseling Satisfaction Inventory

10.7082/CJGC.201104.0105

陳慶福(Ching-Fu Chen)；姜淑卿(Shu-Qing Jian)

平行分析 ； 探索性因素分析 ； 幅合效度 ； 諮商滿意 ； 驗證性因素分析 ； confirmatory factor analysis ； convergent validity ； counseling satisfaction ； exploratory factor analysis ； parallel analysis

中華輔導與諮商學報

29期（2011 / 04 / 01）

105 - 135

繁體中文

The purpose of this study was to develop the Counseling Satisfaction Inventory (CSI), a new assessment on clients' satisfaction for clients who are counseled by college counseling centers or community counseling centers. The CSI was analyzed in terms of (a) its factor structure and (b) the reliability of the subscales. Parallel analysis (N=542) revealed two factors: Facilitating & Positive Relationship and Change & Effectiveness, which accounted for 54.25% of the total variance. Internal consistency of the scales was determined by Cronbach's alpha coefficient, which was .95 for the total 23-item inventory. Reliability estimate of the two subscales were .92 and .91. The test-retest coefficient of CSI over a 3-week period was .81 (N=54). The obtained data were also analyzed by structural equation modeling. The 10-item short form of CSI had better fit indices than that of the 23-item full inventory. The findings also suggested that clients who were counseled by college counseling centers were much more satisfied than the clients who received counseling from community counseling centers. Implications for using the CSI and recommendations for further development were discussed.

The purpose of this study was to develop the Counseling Satisfaction Inventory (CSI), a new assessment on clients' satisfaction for clients who are counseled by college counseling centers or community counseling centers. The CSI was analyzed in terms of (a) its factor structure and (b) the reliability of the subscales. Parallel analysis (N=542) revealed two factors: Facilitating & Positive Relationship and Change & Effectiveness, which accounted for 54.25% of the total variance. Internal consistency of the scales was determined by Cronbach's alpha coefficient, which was .95 for the total 23-item inventory. Reliability estimate of the two subscales were .92 and .91. The test-retest coefficient of CSI over a 3-week period was .81 (N=54). The obtained data were also analyzed by structural equation modeling. The 10-item short form of CSI had better fit indices than that of the 23-item full inventory. The findings also suggested that clients who were counseled by college counseling centers were much more satisfied than the clients who received counseling from community counseling centers. Implications for using the CSI and recommendations for further development were discussed.

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