實習工作生活品質是否可以保證餐旅新鮮人的留任意願

Will Quality of Internship Work Life Guarantee Freshman's Intent to Stay in the Hotel Industry?

蔡倩雯(Tsai, Chien-Wen)；曾文韻(Tseng, Wen-Yun)

實習工作生活品質 ； 專業留任 ； 技職生 ； 旅館產業 ； Internship ； Quality of Work life ； Intent to Stay ； Technical and Vocational Education Students ； Hotel Industry

明新學報

43卷1期（2017 / 02 / 01）

121 - 140

繁體中文

觀光風氣日益盛行，為台灣觀光帶來無數商機。2015年來台觀光旅客平均住宿6晚，為能讓顧客有良好的休憩環境，住宿業各部門必須擁有足夠的人力來因應不同的顧客需求，服務人員扮演的角色即成為業者產業經營上的關鍵成功因素。而過去文獻指出，員工若具有較佳的工作生活品質，將可以提升其留任於該企業之意願。臺灣技職體系大學四年學習時間中，以其中一整年入業界實習的三明治教學方法作為設計，期望提升未來學生畢業後願意留任於旅館產業界之比例。然而經過實習的訓練以及經歷過實習時的工作生活品質之後，是否能使學生畢業後大大提升繼續留任於旅館產業之意願為本研究欲探討之問題，因此透過問卷調查方式，連續三年調查當年度應屆畢業生留任意向為何？以及不同人口統計變數在二變數上是否有差異。本研究以SPSS資料分析工具，使用相關分析、ANOVA單因子變異量分析等分析方法來解決研究問題。本研究發現，三屆(2009-2011)的畢業生，其實習工作生活品質皆與留任意願具有顯著負相關。說明了即便擁有較佳的實習工作生活品質，日後留任於旅館產業的可能性亦不高。本研究除了讓業者了解現況，並提供業者在人力資源規劃及培訓上之參考。

Tourism has become more and more prosperous, and brought numberless wealth to the industry for Taiwan. Tourists who come to Taiwan stay 6 nights in average in 2015. In order to offer a good recreation environment for customers, each department in the hotel industry should have enough employees to satisfy different kinds of needs of customers. Then, the role of employees plays a key factor to success while hoteliers operate the industry. According to the past literatures, employees would elevate their probability of intent to stay in the company if having a better quality of work life. During student's four-year learning of the Technical and Vocational Education in Taiwan, schools use ＂Sandwich Teaching Method＂ design (a one-year internship in the industry) for students to elevate the probability for staying in the hotel industry after they graduate in the future. This research is to find out if students will stay in the hotel industry as school expect after they go through the one-year internship as the sandwich teaching method design. This research uses questionnaires to survey graduated students in the year of 2009-2011. The Pearson Correlation analysis and One-way ANOVA analysis are proceeded by SPSS to find out what are students’ intent to stay and compare if there is difference or not. This research finds that student's quality of internship work life isn't positively related with their intent to stay in the hotel industry. It means that they won't stay in the hotel industry in the future even with a good quality of internship work life. The results not only could clear the situations nowadays, but also have a consultation for the hoteliers for their HR training and planning.

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