Evidence of Firms' Perceptions toward Electronic Payment Systems (EPS) in Malaysia

10.6702/ijbi.2011.6.2.5

Hezlin Harris；Balachander Krishnan Guru；Mohan V. Avvari

Electronic payment systems ； online payment systems ； payment systems ； Malaysia

International Journal of Business and Information

6卷2期（2011 / 12 / 01）

226 - 245

英文

This quantitative study examines the expectation of 122 firms in Malaysia regarding electronic payment systems (EPS) and the extent to which banks are meeting these expectations and thus facilitating e-commerce growth in this country. This paper presents survey data on the firms' perceptions toward EPS provided by commercial banks in Malaysia. The survey data was analyzed using quadrant, gap, factor, regression analyses, and other statistical tools. The results indicate that the extent of use of electronic cheques, smart cards, and electronic cash is rather sluggish, but that the banks' service performance was found to be satisfactory. Study results also indicate that the most important factor influencing the firms' perceptions is flexibility of the payment system, followed by functionality, data management, privacy, and security of the EPS. Functionality, privacy, and security were important factors in predicting the level of EPS use.

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