Is Cross-Cultural Management the Key to Success in Global Healthcare Competition?

10.6702/ijbi.2013.8.1.3

William Philip Wall

Global competition ； cross-cultural management ； communication ； healthcare

International Journal of Business and Information

8卷1期（2013 / 06 / 01）

70 - 95

英文

Global competition adds yet another complex dimension to the success of a healthcare organization in an industry that is already competitive in its own right. This study focuses on a major healthcare organization in Thailand, its expansion in Southeast Asia and into the Middle East, the role of cross-cultural communication in its successful global healthcare management, and specifically which areas of management are most important to the success of that competitiveness. An inductive approach was used as a methodology for determining competitiveness as it related to cross-cultural communication and management. The resulting qualitative analysis of that data addresses issues of seeking and maintaining global competitiveness and providing superior quality care with competitive and reasonable pricing of services while working effectively through strategic alliances. Data was collected from interviews and questionnaires from a random mix of healthcare personnel and national and expatriates living and working in Abu Dhabi (United Arab Emirates) and Thailand. Subjects were varied from upper-level and middle-level management in the healthcare organization to basic company employees outside the organization. A qualitative analysis of data provided a grounded theory to support the development of effective cross-cultural management in a Thai healthcare organization to enhance global competitiveness.

1. Steidtmann, C. 2003. The Macroeconomic Case for Outsourcing. Deloitte Research. Available from: http://www.deloitte.com/dtt/cda/content/DTT_DR_MacroOutsourcing.pdf
2. Joint Commission International Copyright. 2010. 1515 West 22nd Street, Oak Brook, IL 60523, USA..
3. Kelsey, K. 2003. Grounded Theory Designs. Retrieved September 22, 2007, downloadable from website http://www.okstate.edu/ag/agedcm4h/academic/aged5980/power/598314.ppt.
4. Autio, E.,Sapienza, H.J.,Almeida, J.G.(2000).Effects of age at entry, knowledge intensity, and imitability on international growth.Academy of Management Journal,43(5),909-924.
5. Bartlett, C.A.,Ghoshal, S.,Beamish, P.W.(2006).Trans-National Management: Text, Cases and Readings in Cross-Border Management.Burr Ridge, IL:McGraw-Hill/Irwin.
6. Canary, D.J.,Cunningham, E.M.,Cody, M.J.(1988).Goal types, gender and locus of control in managing interpersonal conflict.Communication Research,15,426-446.
7. Chase, R.B.,Jacobs, F.R.(2006).Operational Management for Competitive Advantage.Burr Ridge, IL:McGraw-Hill.
8. Denzin, N.(ed.),Lincoln, Y.(ed.)(1998).Strategies of Qualitative Inquiry.London:Sage.
9. Dey, I.(1993).Qualitative Data Analysis: A User-Friendly Guide for Social Scientists.Routledge, Taylor and Francis.
10. Donoghue, P.J.,Siegel, M.E.(2005).Are You Really Listening? Keys to Successful Communication.Notre Dame, IN:Sorin Books.
11. Ennew, C.,Waite, N.(2007).Financial services marketing: An international guide to principles and practice.Oxford, England:Butterworth-Heinemann.
12. Ezzy, D.(2002).Qualitative Analysis: Practice and Innovation.New South Wales:Allen & Unwin.
13. Glaser, B.,Strauss, A.(1967).The Discovery of Grounded Theory: Strategies for Qualitative Research.New York, NY:Aldine Publishing Company.
14. Harris, H.,Brewster, C.,Sparrow, P.(2003).International Human Resource Management.Barnes & Noble.
15. Marchad, D.A.,Kettinger, W.J.,Rollins, J.D.(2002).Information Orientation: The Link to Business Performance.USA:Oxford University Press.
16. Meade, R.(1991).International Management: Cross-Cultural Dimensions.Cambridge, MA:Blackwell Publishing.
17. Roy, L.,Chen, H.,Cherian, A.,Tuiono, T.(2008).International Handbook of Information Technology in Primary and Secondary Education.New York, NY:Springer.
18. Rugman, A.M.,Lecraw, D.J.,Booth, L.D.(1985).International Business: Firm and Environment.New York:McGraw-Hill.
19. Said, E.(1978).Orientalism.New York:Pantheon.
20. Schein, E.H.(1992).Organizational Culture and Leadership.John Wiley and Sons.
21. Sexton, D.(2009).Value Above Cost: Driving Superior Financial Performance with CVA, the Most Important Metric You've Never Used.Pennsylvania:Wharton School Publishing.
22. Strauss, A.,Corbin, J.(1998).Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory.Thousand Oaks, CA:Sage Publishers.
23. Strauss, A.,Corbin, J.(1998).Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory.London:Sage Publishers.
24. Thomas, D.R.(2006).A general inductive approach for analyzing qualitative evaluation data.American Journal of Evaluation,27,237-246.
25. Tubbs, S.L.,Moss, S.(2007).Human cCmmunication: Principles and Context.New York, NY:McGraw-Hill.
26. Urick,Orr(1964).Seminar in long-range planning,Zurich, Switzerland:
27. Weaver, G.(2005).Culture, communication, and conflict.Phytopathology,95(6)