The Effectiveness of Performance Appraisal in the Private Education Industry in Malaysia

10.6702/ijbi.2015.10.1.4

Leong Wee Phin

Effectiveness ； performance appraisal ； private education ； system perspective ； organizational justice theory

International Journal of Business and Information

10卷1期（2015 / 03 / 01）

95 - 124

英文

The purposes of this study were (1) to investigate the factors that contribute to or affect the effectiveness of performance appraisal in the private education industry in Malaysia; (2) to identify how a performance appraisal system can be effectively implemented in this industry; (3) to evaluate the positive influence of such a system on the organization and its competitive advantage; and (4) to develop and empirically test a model of effectiveness for performance appraisal in the private education industry in Malaysia. Based on the concepts of Longenecker's and Fink's [1999] system perspective and Greenberg's [1986] organizational justice theory, this research used a questionnaire to assess (1) the Malaysian private education industry in terms of its cognition and perspective with regard to effective system design, managerial systems practices, and system support for effective performance appraisal, and (2) its perceived fairness toward achieving an effective performance appraisal system. A questionnaire survey method was used to collect primary data from emails that were sent to participants. The survey yielded 171 usable questionnaires, with a response rate of 36.08%. The author used statistical analysis methods and structural equation modeling with IBM AMOS version 18.0 to analyze the data. The research findings revealed that system design, managerial systems practices, and system support were significantly and positively related to the effectiveness of performance appraisal. Based on the research results, the author discusses managerial implications of the findings and opportunities for future research.

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