M-Government Adoption Factors in the United Arab Emirates: A Partial Least-Squares Approach

10.6702/ijbi.2016.11.4.2

Nasser A. Saif Almuraqab

M-government ； e-government ； smart-government ； empirical test ； UAE

International Journal of Business and Information

11卷4期（2016 / 12 / 01）

404 - 431

英文

This study investigates the factors that influence the intention of citizens of the United Arab Emirates (UAE) to use a mobile government (mGov) platform. The UAE is one of the leading countries that offer this service in the Arab world. Advanced mobile technologies have transformed how people access government services and have allowed them to benefit from these services from any place at any time. Smartphones and mobile-application-based technologies are examples. Drawing on technology acceptance theories and relevant literature, this study develops a structural model that integrates the major theories of technology adoption - i.e., technology acceptance model (TAM), diffusion of innovation (DOI), and trust model - in order to investigate the predictors of mGov adoption in the UAE. The proposed model includes six main factors as significant predictors of intention to use mGov. The model is tested using structural equation modeling (SEM) with a partial least-squares (PLS) approach on data collected using an online verified questionnaire. Results indicate significant support for four of the six factors (the influence of compatibility, perceived ease of use, social influence, and trust in technology), but do not support the other two factors (perceived usefulness and trust in government). The study concludes with implications of the research and suggestions for future study.

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