視界有限，前景有光一位重度視障準諮商心理師與僱主們互動經驗之敘說研究

Restrictive World of the Vision, Lightened Road in the Future-A Narrative Research of the Interactive Experience between the Employers and the Paracounselor with Visual Impairment

10.30072/JDR.201012.0005

朱芯儀(Shin-Yi Chu)；李佩怡(Pei-Yi Li)

敘說研究 ； 重度視障 ； 準諮商心理師 ； 僱主 ； Employer ； pre-counselor ； narrative research ； severe visual impairment

身心障礙研究季刊

8卷4期（2010 / 12 / 01）

275 - 290

繁體中文

這是由重度視障準諮商心理師的我，與我的五位僱主們共同交織的敘說研究，盼能了解雙方表面互動經驗和背後隱而未說的內在心理運作，擴展彼此雙贏的可能。本研究的資料搜集與分析以敘說研究方式進行，深入訪談五位曾於實習及志願服務期間與我有密切互動的僱主，研究結果如下：（一）僱主對於重度視障者在機構中擔任諮商工作的評估與考量因素為：主管的態度與意願、是否具有現實感與彈性、與人相處的關係、面談時的人身安全、行動安全和當事人能否接受等七項指標。（二）僱主對於我擔任諮商工作的晤談經驗與聘用經驗之回溯與內在評估考量過程為：面對面效果好、善用穿針引線的幫手、主動出擊、認清角色和場合、現實的問題解決能力、獨立運作、接納限制且開放表達、容納不同聲音、敏感度與同理的反應、出乎意料之外等十個令人留下深刻印象之處。在整理五位僱主的敘說後，研究者深切的體會，對於是否要破例聘用一名重度視障準諮商心理師，僱主們是帶著原先的假設和懷疑，經過深思熟慮和仔細觀察雙方互動的過程才做出的決定，如果想要達成勞資雙方雙贏的結果，要儘可能站在僱主的立場去思考和溝通，研究所分析出的這些因素皆為他們看重且認為對他們極有意義的，如果能展現出這些特質將可能使僱主們慢慢放下對視障的擔心與顧慮，漸漸看到除了視障之外的其他那份。

The narrative dissertation is completed by the five employers and me: the paracounselor with severe visual impairment. I hope to understand the interaction between employers and blind employees, but also the externally interactive experiences and the inner emotions which have not been shown Moreover, it is my expectation to increase possibilities of the reciprocity between employers and people with visual impairment. The data of the narrative research were collected and analyzed from the deep interviews of five employers, who had close interactions with me when I was a pre-counselor volunteered to work for and interned with. The results are as follow: (1) The factors influence on employers' consideration when he or she would hire a counselor with severe visual impairment are executives' attitude and inclination, whether employees have the sense of reality and flexibility, the interpersonal relationship, the security of face-to-face counseling, the security of action, and the acceptance of clients. (2) When the employers considered my working and interview experiences, the factors of their inner evaluation are: The positive effect on face to face, utilize related resources to build the communication bridge, high motivation, capability of distinguishing different situation and roles, actual capability of problem solving, work independently, embrace limitation and express openly, including different voices, know how to deal with human elation, sensibility and responses to empathy, the things beyond my expectation, and family support. After reviewing the narratives of the five employers, the researcher realized that the employers originally had preoccupations and doubts to hire a pre-counselor with severe visual impairment. The positive interactive experiences and careful considerations, however, influence them on making the exceptional decision. The best way lo achieve the reciprocity between employers and a counselor is to put ourselves in the employers' shoes as possible as we can. The factors found in this research are considered to be meaningful and important by the employers. Therefore, if a counselor is able lo express these characteristics, the employers may gradually reduce their worries to the counselor's visual impairment and find specialty apart from the physical disability.

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