圓山大飯店員工之工作壓力、職業倦怠與身心健康狀況之研究

Job Stress, Professional Burnout and Psycho-physical Health Situation of the Employees of the Grand-Hotel, Taipei

10.30133/BLIR.200809.0009

林菁真(Ching-Chen Lin)；王淑治(Shu-Chih Wang)；甘唐沖(Tang-Chung Kan)；高春華(Chun-Hua Kao)

工作壓力 ； 職業倦怠 ； 身心健康狀況 ； job stress ； professional burnout ； psycho-physical health situation

生物與休閒事業研究

6卷2期（2008 / 09 / 01）

143 - 164

繁體中文

本研究以圓山大飯店員工為例，旨在探討其工作壓力、職業倦怠與身心健康狀況之相互關係。本研究於以判斷抽樣調查方式針對圓山大飯店員工進行實證研究，最後共得有效問卷469份。本研究結果發現：(1)不同背景之受訪員工對工作壓力、職業倦怠與身心健康狀況，部分具有顯著差異；(2)工作壓力與職業倦怠呈現正相關；(3)工作壓力與身心健康狀況呈現正相關；(4)職業倦怠與身心健康狀況呈現正相關。本研究最後並提出具體建議，作為圓山大飯店相關部門在招募、選才、人員訓練時之參考依據。

This research, using the Grad Hotel, Taipei as a case study, is to study the relationship between job stress, professional burnout, and psycho-physical health. Using judgmental sampling 469 usable questionnaires were collected. The research findings are: (1) The hotel service employees with different demographic backgrounds are significantly different in their job stress, professional burnout, and psycho-physical health; (2) job stress and professional burnout are significantly co-related; (3) job stress and psycho-physical health are significantly co-related; and (4) job related burnout and psycho-physical health are significantly co-related. Findings can be used in developing criteria forhiring, in training and in management of employees.