题名

品牌定位對棒疊球用具消費族群態度忠誠與行為忠誠的強化效果

并列篇名

Enhancing Effect on Brand Positioning to Attitudinal Loyalty and Behavioral Loyalty of Baseball/Softball Equipment Consumers

作者

陳建榮(Jin-Long Chen);謝立文(Li-Wen Hsieh)

关键词

運動行銷 ; 運動品牌 ; 運動用品 ; sport marketing ; sport brand ; sporting goods

期刊名称

行銷評論

卷期/出版年月

13卷1期(2016 / 03 / 01)

页次

37 - 61

内容语文

繁體中文

中文摘要

本研究主要目的在於以品牌策略(品牌定位與活動行銷)經由影響消費者的品牌認同與品牌人格,進而影響消費者的品牌態度忠誠與行為忠誠為理論模型,探討使用品牌策略有效地影響消費者的品牌忠誠。此研究以棒壘球運動用具品牌為例,探討品牌定位與活動行銷對於棒壘球用具消費者的品牌忠誠之影響。研究以棒壘球運動參與者為施測對象,實施問卷調查方式於臺灣北、中、南地區的棒壘球場收集了368份有效問卷,並運用結構方程式模型做實證分析。研究的結果顯示,品牌定位影響消費者的品牌認同與品牌人格,進而影響消費者的品牌態度忠誠與行為忠誠。因此,此研究之結果建議棒壘球用具品牌,應該長期投入在建立自身的品牌定位,藉著明確的品牌定位在消費者心中與市場上的競爭對手做有效的區隔。

英文摘要

The purpose of this study is to investigate brand strategies (event marketing and brand positioning) that influence consumers’ attitudinal loyalty and behavioral loyalty through brand identification and brand personality in the case of baseball and softball equipment brand consumption. The current study is one of the first to demonstrate the relationship between brand strategies and attitudinal/behavioral loyalty in an executive population. This work conducted the survey method and collected 368 effective consumer samples from the population of baseball and softball participants in north, middle, and south areas of Taiwan using the purposive sampling method. The findings showed that brand positioning substantially influences both attitudinal loyalty and behavioral loyalty through brand identification and brand personality. Therefore, the results of the study suggest baseball and softball equipment brands should invest a long-term work of positioning their brands to distinguish themselves from competitors rather than just hold a short-term event.

主题分类 社會科學 > 經濟學
社會科學 > 管理學
参考文献
  1. 黃俊傑、林郁捷、蔡文星(2008)。中部地區大專院校學生參與慢速壘球運動動機之研究。北體學報,16,387-394。
    連結:
  2. Higgins,M.(2006, November 24). In board sports, insiders' status makes gear sell. The New York Times, 24, 1
  3. Aaker, D.(1991).Managing Brand Equity: Capitalizing on the Value of a Brand Name.New York, NY:Free Press.
  4. Aaker, D.(1996).Building Strong Brand.New York, NY:Free Press.
  5. Aaker, D.,Myers, J. G.(1987).Advertising Management.New Jersey:Prentice-Hall.
  6. Aaker, J.(1997).Dimensions of brand personality.Journal of Marketing Research,34(3),347-356.
  7. Aaker, J.,Fournier, S.,Brasel, S.A.(2004).When good brands do bad.Journal of Consumer Research,31(1),1-16.
  8. Akin, M.(2011).Predicting consumers' behavioral intentions with perceptions of brand personality: A study in cell phone markets.International Journal of Business and Management,6(6),193-206.
  9. Alamro, A.,Rowley, J.(2010).Brand strategies of Jordanian telecommunications service providers.Brand Management,18(4/5),329-348.
  10. Andreasen, A. R.(1996).Profits for nonprofits: Find a corporate partner.Harvard Business Review,74(6),47-59.
  11. Anisimova, T. A.(2007).The effects of corporate brand attributes on attitudinal and behavioural consumer loyalty.Journal of Consumer Marketing,24(7),395-405.
  12. Berry, L. L.(2000).Cultivating service brand equity.Journal of Academy of Marketing Science,28(1),128-137.
  13. Bhat, S.,Reddy, S. K.(1998).Symbolic and functional positioning of brands.The Journal of Consumer Marketing,15(1),32-43.
  14. Bosch, J.,Venter. E.,Han. Y.,Boshoff. C.(2006).The impact of brand identity on the perceived brand image of a merged higher education institution: Part one.Management Dynamics,15(2),10-30.
  15. Browne, M. W.,Cudeck, R.(1992).Alternative ways of assessing model fit.Sociological Methods & Research,21(2),230-258.
  16. Chang, P. L.,Chieng, M, H.(2006).Building consumer-brand relationship: A cross-cultural experiential view.Psychology & Marketing,23(11),927-959.
  17. Chaudhuri, A.(1999).Product class effects on brand loyalty.Journal of Marketing Management,8(2),66-75.
  18. Chaudhuri, A.,Holbrook, M. B.(2001).The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty.Journal of Marketing,65(2),81-93.
  19. Cheng, S. I.(2011).Comparisons of competing models between attitudinal loyalty and behavioral loyalty.International Journal of Business and Social Science,2(10),149-166.
  20. Crosby, L. A.,Evans, K. R.,Cowles, D.(1990).Relationship quality in services selling: An interpersonal influence perspective.Journal of Marketing,54(3),68-81.
  21. Dick, A.,Basu, K.(1994).Customer loyalty: Toward an integrated conceptual framework.Journal of the Academy of Marketing Science,22(2),99-113.
  22. Dyson, P.,Farr, A.,Hollis, N.(1996).Understanding, measuring, and using brand equity.Journal of Advertising Research,36(6),9-21.
  23. Ekinci, Y.,Hosany, S.(2006).Destination personality : An application of brand personality to tourism destinations.Journal of Travel Research,45(2),127-139.
  24. Fornell, C.,Larcker, D.F.(1981).Evaluating structural equation models with unobservable variables and measurement error.Journal of Marketing Research,18(1),39-50.
  25. Fuchs, C.,Diamantopoulos, A.(2010).Evaluating the effectiveness of brand-positioning strategies from a consumer perspective.European Journal of Marketing,44(11/12),1763-1786.
  26. Ghodeswar, B. M.(2008).Building brand identity in competitive markets: a conceptual model.Journal of Product & Brand Management,17(1),4-12.
  27. Giannoulakis, C.,Apostolopoulou, A.(2011).Implementation of a multi-brand strategy in action sports.Journal of Product & Brand Management,20(3),171-181.
  28. Gladden, J. M.,Funk, D. C.(2001).Understanding brand loyalty in professional sport: examining the link between brand associations and brand loyalty.International Journal of Sports Marketing and Sponsorship,3(1),67-94.
  29. Gladden, J. M.,Funk, D. C.(2002).Developing an understanding of brand associations in team sport: empirical evidence from consumers of professional sport.Journal of Sport Management,16(1),54-81.
  30. Gladden, J. M.,Milne, G. R.(1999).Examining the importance of brand equity in professional sport.Sport Marketing Quality,8(1),21-29.
  31. Gladden, J. M.,Milne, G. R.,Sutton, W. A.(1998).A conceptual framework for assessing brand equity in Division I college athletics.Journal of Sport Management,12(1),1-19.
  32. Hansen, T.(2008).Consumer values, the theory of planned behaviour and online grocery shopping.International Journal of Consumer Studies,32(2),128-137.
  33. Harris, F.,de Chernatony, L.(2001).Corporate branding and corporate brand performance.European Journal of Marketing,35(3/4),441-457.
  34. Huber, F.,Hermann, A.(2001).Achieving brand and dealer loyalty: The case of the automotive industry.The International Review of Retail, Distribution and Consumer Research,11(2),97-122.
  35. Jacobson, B.(2003).The social psychology of the creation of a sports fan identity: A theoretical review of the literature.Athletic Insight: The Online Journal of Sport Psychology,5(2),1-12.
  36. Jacoby, J.,Chestnut, R.(1978).Brand Loyalty Measurement and Management.New York, NY:John Wiley.
  37. Jones, H.,Farquhar, J. D.(2003).Contact management and customer loyalty.Journal of Financial Services Marketing,8(1),71-18.
  38. Joreskog, K. G.,Sorbom, D.(1984).Analysis of Linear Structural Relationship by Maximum Likelihood.Chicago:Scientific Press.
  39. Kaynake, E.,Salman, G. G.,Tatoglu, E.(2008).An integrative framework linking brand associations and brand loyalty in professional sports.The Journal of Brand Management,15(5),336-357.
  40. Keller, K. L.(1998).Strategic Brand Management Building, Measuring and Managing Brand Equity.New Jersey:Prentice Hall.
  41. Keller, K. L.(1993).Conceptualizing, measuring, and managing customer-based brand equity.Journal of Marketing,57(1),1-22.
  42. Kelloway, E. K.(1998).Using LISREL for Structural Equation Modeling: A Researcher's Guide.Thousand Oaks, CA:Sage.
  43. Kelman, H. C.(1958).Compliance, identification, and internalization: Three processes of attitude change.Journal of Conflict Resolution,2(1),51-60.
  44. Knapp, D. E.(2000).The Brand Mindset.New York, NY:McGraw-Hill.
  45. Kotler, P.(2002).Marketing Management.London:Person Education.
  46. Kuenzel, S.,Hallidy, S. V.(2010).The chain of effects from reputation and brand personality congruence to brand loyalty: The role of brand identification.Journal of Targeting, Measurement and Analysis for Marketing,18(3/4),167-176.
  47. Kumar, V.,Shah, D.(2004).Building and sustaining profitable customer loyalty for the 21st Century.Journal of Retailing,80(4),317-330.
  48. Kwak, D. H.,Kang, J. H.(2009).Symbolic purchase in sport: the roles of self-image congruence and perceived quality.Management Decision,47(1),85-99.
  49. Lam, S. K.,Ahearne, M.,Mullins, R.,Hayati, B.,Schillewaert, N.(2013).Exploring the dynamics of antecedents to consumer-brand identification with a new brand.Journal of the Academy of Marketing Science,41(2),234-252.
  50. Martos-Partal, M.,Gonzalez-Benito, O.(2011).Store brand and store loyalty: the moderating role of store brand positioning.Marketing Letter,22(3),297-313.
  51. Nunnally, J. C.,Bernstein, I. H.(1994).Psychometric Theory.New York:McGraw-Hill.
  52. Oliver, R. L.(1999).Whence consumer loyalty?.Journal of Marketing,63(4),33-44.
  53. O'Reilly III, C.,Chatman, J.(1986).Organizational commitment and psychological attachment: The effect of compliance, identification, and internalization on prosocial behavior.Journal of Applied Psychology,71(3),492-499.
  54. Park, C. W.,Jaworski, B. J.,MacInnis, D. J.(1986).Strategic brand concept-image management.Journal of Marketing,50(4),135-145.
  55. Robertson, T. S.,Gatignon, H.(1986).Competitive effects on technology diffusion.Journal of Marketing,50(3),1-12.
  56. Roger, C.(1951).Client-centered Theory: Its Current Practices, Implications, and Theory.Boston, MA:Houghton Mifflin.
  57. Romaniuk, J.(2001).Brand positioning in financial services: a longitudinal test to find the best brand position.Journal of Financial Services Marketing,6(2),111-121.
  58. Schwartz, S. H.,Sagiv, L.(1995).Identifying culture-specifics in the content and structure of values.Journal of Cross-Cultural Psychology,26(1),92-116.
  59. Sirgy, M. J.(1982).Self-concept in consumer behavior: A critical review.Journal of Consumer Research,9(3),287-300.
  60. Sirgy, M. J.,Grewal, D.,Mangleburg, T. F.(2000).Retail environment, self-congruity, and retail patronage: An integrative model and research agenda.Journal of Business research,49(2),127-138.
  61. Sirgy, M.J.(1986).Self-congruity: toward a theory of personality and cybernetics.New York:Praeger.
  62. Sung, Y.,Kim, J.(2010).Effects of brand personality on brand trust and brand affect.Psychology & Marketing,27(7),639-661.
  63. Thorpe, H.(2006).Beyond decorative sociology: Contextualizing female surf, skate, and snowboarding.Sociology of Sport Journal,23(3),205-228.
  64. Tildesley, A. E.,Coote, L. V.(2009).This brand is me: A social identity based measure of brand identification.Advances in Consumer Research,36(1),627-629.
  65. Treacy, M.,Wiersema, F.(1993).Customer intimacy and other value disciplines.Harvard Business Review,71(1),84-93.
  66. Uncles, M. D.,Dowling, G. R.,Hammond, K.(2003).Customer loyalty and customer loyalty programs.Journal of Consumer Marketing,20(4),294-316.
  67. Vandenberg, R. J.,Self, R. M.,Seo, J. H.(1994).A Critical Examination of the internalization, identification, and compliance commitment Measures.Journal of Management,20(1),123-140.
  68. Wohlfeil, M.,Whelan, S.(2006).Consumer motivations to participate in marketing-events: The role of predispositional involvement.European Advances in Consumer Research,7,125-131.
  69. Zeithaml, V. A.,Berry, L. L.,Parasuraman, A.(1996).The behavioral consequences of service quality.Journal of Marketing,60(4),31-46.
  70. Zineldin, M.,Bredenlow, T.(2001).Performance measurement and management control positioning strategies, quality and productivity: A case study of a Swedish bank.Managerial Auditing Journal,16(9),484-499.
  71. Zins, A. H.(2001).Relative attitudes and commitment in customer loyalty models.International Journal of Service Industry Management,12(3),269-294.
  72. 高俊雄(2008)。運動休閒管理。臺北:華都。
  73. 鮑曉明(2000)。體育產業-新的經濟觀點。北京:人民體育出版社。
被引用次数
  1. 楊雅琪(2018)。運用 TOPSIS 在運動產業供應商評估與選擇。運動休閒餐旅研究,13(4),39-55。