题名

員工創新投入與創新績效之探討：以兩家台灣科技服務企業為例

并列篇名

An Exploration of Innovative Process Engagement and Individual Performance in 2 Technology Service Companies of Taiwan

作者

張碧惠(Pi-Hui Chang)；蔡顯童(Hsien-Tung Tsai)

关键词

客戶參與 ； 社會交換理論 ； 創新投入 ； 創新績效 ； Bowen's model ； customer participation ； social exchange theory ； innovative process engagement

期刊名称

行銷評論

卷期/出版年月

17卷1期（2020 / 06 / 30）

页次

1 - 48

内容语文

繁體中文
中文摘要

員工創新投入對於確保科技服務業之組織績效至關重要。然而，過去研究較少整合Bowen行為模型和社會交換理論來探討員工創新投入的前因與後果。本研究援引這兩個重要理論來探究員工創新參與及形成的機制，並以多元資料實證本研究之論點。本研究發現「創新能力」、「內部動機」及「角色清晰度」是員工創新投入和創新績效的關鍵中介機制；此外，這些中介效果係來自於「主管支持」、「團隊支援」與「客戶參與」的影響。經分量迴歸分析的結果，本研究並發現「主管支持」對不同創新能力之員工有截然不同的影響效果。本研究結論除深化過去個人創新行為學理外，亦提供經理人具體實務建議。
英文摘要

Employees' innovative process engagement is crucial in ensuring organizational performance in the technology services industry. However, few studies have examined its antecedents and mediation processes from both Bowen's behavioral model and social exchange theory. This study attempts to advance our understanding of the formation of employees' innovative process engagement by using these two theories. Using multiple measurement sources, we find support for the argument that role clarity, ability, and intrinsic motivation are key mediating mechanisms underlying employees' service innovation engagement and performance. Furthermore, these mediating constructs are function of perceived supervisor support, coworker support, and customer participation. Based on the result of a quantile regression analysis, our study also demonstrates that supervisor support differently influences the development of employees' innovative ability, depending on their ability levels. The authors conclude by considering some managerial and theoretical implications of the study's findings.
主题分类 社會科學 > 經濟學
社會科學 > 管理學
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