题名

陌生品牌之知覺品質差異:產品包裝與價格對知覺品質之影響

并列篇名

Perceived Quality Differentiation from Meaningless Brands: The Dependence on Product Package and Price

作者

魏志雄(Chih-Hsiung Wei);周文玲(Wen-Ling Chou);謝茵如(Yin-Ru Hsieh);王幸珍(Shing-Chen Wang)

关键词

知覺品質 ; 包裝 ; 價格 ; 內在線索 ; 外部線索 ; perceived quality ; package ; price ; intrinsic cues ; extrinsic cues

期刊名称

多國籍企業管理評論

卷期/出版年月

4卷1期(2010 / 03 / 01)

页次

193 - 207

内容语文

繁體中文

中文摘要

本研究以台灣尚未銷售的巧克力品牌,探討包裝、價格對知覺品質的影響,由受訪者在知曉商品價格前與後評估品質,以驗證在未受品牌印象影響下,包裝與價格是否影響消費者對商品品質之判斷。 本研究採用兩個接續步驟完成實驗,並以問卷收集數據資料,針對台北市消費者進行調查。研究結果顯示(1)當受測者對品牌名稱不熟悉,而且不知道價格,只能以包裝來判斷品質時,則受訪者對於不同的包裝類型,產生不同的品質判斷。(2)受測者知道商品價格之後,對於品質判斷立即產生變化。研究結果意涵可提供進口商與零售業者研擬商品包裝與定價策略。

英文摘要

This research investigates the influence of package and price on perceived quality under the chocolate brand which not yet sold in Taiwan. Comparing the perceived quality before and after aware of the commodity price investigates whether the exterior package and price affect the consumer's judgment on the product quality without knowing the brand name. This research takes two subsequent experiments and collects data from the questionnaires, and completes the investigation which is directed against Taipei consumers. The findings show that (1) being not familiar to the brand name, moreover not knowing the price, the participant can merely judge the quality from the exterior package of chocolate. Thus and so, the participant makes the different quality judgment through the different exterior package. (2) As soon as knowing the chocolate price, the participant changes the quality judgment immediately. The implications of research findings may help the importer and retailer to draw up the exterior package and price strategy.

主题分类 社會科學 > 管理學
参考文献
  1. Garber, L.L, Burke, R.R., and Jones, J.M., (2000). The role of package color in consumer purchase consideration and choice. Marketing Science Institute. No. 00.104.
  2. Aaker, D. A.(1996).Measuring Brand Equity Across Product and Markets.California Management Review,38(3),102-120.
  3. Akerlof, G. A.(1970).The Market for "Lemons": Quality Uncertainty and the Market Mechanism.The Quarterly Journal of Economics,84(3),488-500.
  4. Aslam, M.(2006).Are You Selling the Right Colour? A Cross-cultural Review of Colour as a Marketing Cue.Journal of Marketing Communications,12(1),15-30.
  5. Blattberg, R. C.,Neslin, S. A.(1989).Sales promotion: The long and the short of it.Marketing Letters,1(1),81-97.
  6. Bloch, P. H.(1995).Seeking the Ideal Form: Product Design and Consumer Response.Journal of Marketing,59(July),16-29.
  7. Bloom, P.(2010).How do morals change?.Nature,464(7288),490.
  8. Connolly, A.,Davidson, L.(1996).How does design affect decisions at point of sale?.Journal of Brand Management,4(2),100-7.
  9. Dawar, N.,Parker, P.(1994).Marketing universals: consumers' use of brand name, price, physical appearance, and retailer reputation as signals of product quality.Journal of Marketing,58(April),81-95.
  10. Deng, X.,Kahn, B. E.(2009).Is Your Product on the Right Side? The "Location Effect" on Perceived Product Heaviness and Package Evaluation.Journal of Marketing Research,46(6),725-738.
  11. Folkes, V.,Matta, S.(2004).The Effect of Package Shape on Consumers' Judgments of Product Volume: Attention as a Mental Contaminant.Journal of Consumer Research,31(2),390-401.
  12. Gardner, D. M.(1971).Is There a Generalized Price-Quality Relationship?.Journal of Marketing Research,8(2),241-243.
  13. Geistfeld, L. V.(1982).The price-quality relationship revisited.Journal of Consumer Affairs,16(2),334-346.
  14. Gerstner, E.(1985).Do higher prices signal higher quality?.Journal of Marketing Research,22(2),209-215.
  15. Grossman, R. P.,Wisenblit, J. Z.(1999).What we know about consumers' colour choices.Journal of Marketing Practice: Applied Marketing Science,5(3),78-88.
  16. Henderson, P. W.,Cote, J. A.(1998).Guidelines for selecting or modifying logos.Journal of Marketing,62(April),14-30.
  17. Henderson, P. W.,Giese, J. L.,Cote, J. A.(2004).Impression Management Using Typeface Design.Journal of Marketing,68(October),60-72.
  18. Henderson, P. W.,Leong, S. M.,Schmitt, B.(2003).Building Strong Brands in Asia: Selecting the Visual Components of Image to Maximize Brand Strength.International Journal of Research in Marketing,20(4),297-313.
  19. Herrington, J. D.,Capella, L. M.(1995).Shopper reactions to perceived time pressure.International Journal of Retail & Distribution Management,23(12),13-20.
  20. Hertenstein, J. H.,Platt, M. B.,Veryzer, R. W.(2005).The Impact of Industrial Design Effectiveness on Corporate Financial Performance.Journal of Product Innovation Management,2(1),3-21.
  21. Kupiec, B.,Revell, B.(2001).Measuring consumer quality judgements.British Food Journal,103(1),7-22.
  22. Lee, M.,Lou, Y. C.(1996).Consumer Reliance on Intrinsic and Extrinsic Cues in Product evaluations: A Conjoint Approach.Journal of Applied Business Research,12(1),21-28.
  23. Lichtenstein, D. R.,Burton, S.(1989).The Relationship between Perceived and Objective Price-Quality.Journal of Marketing Research,26(4),429-443.
  24. Monroe, K. B.(1976).The Influence of Price Differences and Brand Familiarity on Brand Preferences.Journal of Consumer Research,3(1),42-49.
  25. Monroe, K. B.(1973).Buyers' Subjective Perceptions of Price.Journal of Marketing Research,10(1),70-80.
  26. Monroe, K. B.,Krishnan, R.(1985).The effect of price on subjective product evaluation.Perceived quality,Lexington, MA:
  27. Morris, R. T.,Bronson, C. S.(1969).The Chaos of Competition Indicated by Consumer Reports.Journal of Marketing,33(3),26-34.
  28. O''Curry, S.,Strahilevitz, M.(2001).Probability and Mode of Acquisition Effects on Choices Between Hedonic and Utilitarian Options.Marketing Letters,12(1),31-49.
  29. Olson, J. C.,Jacoby, J.(1972).Cue utilization in the quality perception process.Proceedings of the third annual conference of the association for consumer research,Iowa City:
  30. Orth, U. R.,Campana, D.,Malkewitz, K.(2010).Formation of Consumer Price Expectation Based on Package Design: Attractive and Quality Routes.Journal of Marketing Theory and Practice,18(1),23-40.
  31. Orth, U. R.,Malkewitz, K.(2008).Holistic Package Design and Consumer Brand Impressions.Journal of Marketing,72(May),64-81.
  32. Parker, G,Parker, I,Brotchie, H.(2006).Mood state effects of chocolate.Journal of Affective Disorders,92(2/3),149-159.
  33. Prendergast, G.,Pitt, L.(1996).Packaging, marketing, logistics and the environment: are there trade-offs?.International Journal of Physical Distribution & Logistics Management,26(6),60-72.
  34. Rao, A. R.(2005).The Quality of Price as a Quality Cue.Journal of Marketing Research,42(4),401-405.
  35. Rao, A. R.,Monroe, K. B.(1989).The Effect of Price, Brand Name and Store Name on Buyers' Subjective Product Assessment: An Integrative Review.Journal of Marketing Research,26(August),351-357.
  36. Redden, J. P.,Hoch, S. J.(2009).The Presence of Variety Reduces Perceived Quantity.Journal of Consumer Research,36(3),406-417.
  37. Richardson, P. S.,Dick, A. S.,Jain, A. K.(1994).Extrinsic and intrinsic cue effects on perceptions of store brand quality.Journal of Marketing,58(Oct),28-36.
  38. Shen, H.,Wyer Jr., R. S.(2008).Procedural Priming and Consumer Judgments: Effects on the Impact of Positively and Negatively Valenced Information.Journal of Consumer Research,34(5),727-737.
  39. Silayoi, P.(2007).The importance of packaging attributes: a conjoint analysis approach.European Journal of Marketing,41(11/12),1495-1517.
  40. Silayoi, P.,Speece, M.(2004).Packaging and purchase decision.British Food Journal,106,607-628.
  41. Szybillo, G. J.,Jacoby, J.(1974).Intrinsic versus extrinsic cues as determinants of perceived product quality.Journal of Applied Psychology,59(February),74-8.
  42. Taylor, S. E.(1991).Asymmetrical effects of positive and negative events: The mobilization-minimization hypothesis.Psychological Bulletin,110(1),67-85.
  43. Tellis, G. J.,Wernerfelt, B.(1987).Comparative price and quality under asymmetric information.Marketing Science,6(3),240-253.
  44. Underwood, R. L.(2003).The Communicative Power of Product Packaging: Creating Brand Identity via Lived and Mediated Experience.Journal of Marketing Theory and Practice,9(Winter),62-76.
  45. Underwood, R. L.,Klein, N. M.(2002).Packaging as brand communication: Effects of product pictures on consumer responses to the package and brand.Journal of Marketing Theory and Practice,10(4),58-68.
  46. Underwood, R. L.,Klein, N. M.,Burke, R. R.(2001).Packaging communication: attentional effects of product imagery.Journal of Product and Brand Management,10(7),403-422.
  47. Woodside, A. G.(ed.),Sheth, J. N.(ed.),Bennet, P. D.(ed.)(1977).Consumer and Industrial Buying Behavior.NY:North Holland.
  48. Zeithaml, V. A.(1988).Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence.Journal of Marketing,52(3),19-22.
被引用次数
  1. (2015)。探討影響校園自有商品購買意願之因素:大學品牌知名度、設計、價格為變數。傳播管理學刊,16(2),1-36。