客艙安全文化之探討－以台灣國籍航空為例

Using Perception Surveys to Assess Airline Cabin Safety Culture

10.6459/JCM.200609_3(2).0009

李開慧(K. H. Lee)；高儷華(L. H. Kao)

客艙安全 ； 安全文化 ； 客艙安全文化 ； 安全績效 ； 客艙安全績效 ； cabin safety ； safety culture ； cabin safety culture ； safety performance ； cabin safety performance

危機管理學刊

3卷2期（2006 / 09 / 01）

83 - 94

繁體中文

根據台灣飛行安全基金會（Flight Safety Foundation-Taiwan, FSF-Taiwan）2006年的統計資料顯示，國籍航空客艙異常事件是逐年增加的。而國際航協（lnternational Air Transport Association, IATA）的調查亦指出，航空公司客艙組員的職業災害率高居各部門之首。鑑於目前國內外相關文獻中，尚未有應用在航空公司客艙安全之研究，而安全文化被認為是衡量安全績效的重要指標，因此本研究彙整過去文獻，發展出一套量測客艙安全文化之問卷，來探討台灣國籍航空客艙安全文化之現況。透過驗證性因素分析方法，萃取出影響客艙安全文化的主要因素構面；經使用ANOVA分析後發現，不同背景的客艙組員對於安全文化主要因素構面的認知，有顯著性差異。此外，本研究結果可以提供航空公司在安全管理的策略研擬以及改善客艙安全之參考。

A number of recent highly publicized cabin incidents in the airline industry has highlighted the need for airline operators to be more proactive in identifying key factors of cabin safety. Based on the literature, safety culture is the leading indicator of safety performance, which in turn can ultimately affect the success of safety management. In this study, a survey was conducted via random sampling among four major Taiwan national airlines to assess cabin crewmembers' perceptions on safety culture. A valid response rate of 89.29% was obtained, and various statistical analyses were utilized for data analysis. Results indicated that different cabin crew backgrounds resulted in different perceptions on most safety culture factors. Overall, findings suggest Taiwanese airlines need to continue to better understand cabin safety culture, where the areas of management commitment, work environment, accident investigation and safety management system remain with substantial room for improvement.