休閒飯店活動人員職能之研究

A Competency Study of the Activities Department Employee in Resort Hotels

10.6572/JHHE.2(1).1

鄭天明(Tian-Ming Cheng)

休閒飯店 ； 活動人員 ； 職能 ； Resort Hotel ； Activities Department of Employee ； Competence

餐旅暨家政學刊

2卷1期（2005 / 03 / 01）

1 - 18

繁體中文

活動人員對休閒飯店而言，就像是個「歡樂親善大使」，他們是活動的設計者亦是活動執行者，也是活動歡樂產品的製造者，更是休閒飯店活動成功與否的關鍵人物。有鑑於此，確立影響活動人員所應具備之職能，將有助於休閒飯店業者進行活動人員甄選、訓練發展、業務績效評估之基準，亦可作爲獎酬標準，甚至未來生涯規劃的參考依據。研究結果顯示，活動人員之職能範圍有「專業能力」、「人格特質」、「專業敏銳」、「學習能力」四項，各職能之間的相互影響效果爲：活動人員之「人格特質」因素會直接影響到人員的「專業能力」；活動人員之「人格特質」會直接影響到學習能力，透過學習能力再影響到核心職能；活動人員之「專業敏銳」會直接影響人員之「學習能力」；專業敏銳對專業能力的預測力不足，直接影響效果不明確，但是「學習能力」具中介的間接影響效果。本研究之結果，可作爲休閒飯店業界在人力資源之招募與任用工具、考核獎酬、薪資設計及職涯規劃與發展之基礎，對於休閒飯店活動人員的未來發展，亦具參考價值。

Event organizers to resort hotels are like ”amity ambassadors'. They are the event planner and administrator, also the fun creators and the key to the success of events in resort hotels. In this vein, identification of factors affecting the occupational competence of event organizers can help resort hotels establishing the basis for screening, training, and performance review of event organizers, and can serve as a standard for bonus or reference guide on career development. The research findings show that factors affecting the occupational competence of event organizers include the ”core competence,” the ”personal characteristics,” the ”professional keenness,” and the ”learning abilities”. The interrelated effects of the factors are: the ”personal characteristics” has direct effect on the ”core competence” of event organizers; the ”personal characteristics” has direct effect on the ”learning abilities” of event organizers, then affect the ”core competence” through the ”learning abilities” the ”professional keenness” has direct effect on the ”learning abilities” of event organizers; the ”professional keenness” is not able to forecast the ”core competence” on a valid basis, thus has unclear direct effect, but the ”learning abilities” has indirect effect as a medium. To extend the findings of this study into the arena of Human Resources Management for the resort hotels, a reference index and a competence model can be used in the HR activities, such as recruiting, placement, appraisals, salary scale design, and basis for career plan and development. It also helps to provide a reference for the future development of Taiwan's resort hotels on activities department of Employees.

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