台灣高等餐旅教育學生學習滿意度之研究

What do They Really Think? A Study of Hospitality Students' Learning Satisfaction in Taiwan

10.6572/JHHE.3(2).1

鄧之卿(Chih-Ching Teng)

餐旅教育 ； 學習滿意度 ； 教育品質 ； hospitality education ； learning satisfaction ； education quality

餐旅暨家政學刊

3卷2期（2006 / 06 / 01）

153 - 167

繁體中文

本研究旨在探討國內高等餐旅教育學生之學習滿意度、形成因素、以及各項因素的預測效果。研究發現學習滿意度的形成構面分別爲「課程」、「設備與環境」、「教學與成果」、「實習規劃」、「實習單位」、「職涯輔導」等六個因素。而這些因素的預測效果僅有「課程」、「教學與成果」和「職涯輔導」等三項達到顯著水準。此外，研究結果亦發現學生的背景特性（實習機構和餐旅相關工讀經驗）對於學習滿意度的認知呈現了顯著的差異。最後，本研究針對主要的研究發現進行討論，並提出強化學生的學習經驗和重視學習滿意度衡量的重要性。

This study was attempted to investigate undergraduate hospitality students' learning satisfaction, composed factors, and their effects on predicting students' learning satisfaction in Taiwan. The empirical results showed that six factors in students' learning satisfaction were extracted, including curricula, facilities and equipment, teaching and learning outcomes, student placement design, student placement unit, and career guidance. However, only three factors demonstrated statistical significance on the effect of learning satisfaction. The findings also exhibited partially significant differences between students' demographic variables (student placement unit and hospitality work experience) and their learning satisfaction. Finally, implications and suggestions for the hospitality education were also discussed to promote the value of students' learning experience and satisfaction.

1. 洪久賢(2003)。從美澳餐旅教育發展模式反思台灣餐旅教育之發展。師大學報：教育類，48(2)，25-150。
   連結：
2. 郭德賓(2004)。技職教育實務課程學生滿意度之研究：以國立高雄餐旅學院餐飲實務課程爲例。餐旅暨家政學刊，1(1)，87-104。
   連結：
3. Aldridge, S.,Rowley, J.(1998).Measuring customer satisfaction in higher education.Quality Assurance in Education,6(4),197-204.
4. Barron, P.,Maxwell, G.(1993).Hospitality management students' image of the hospitality industry.International Journal of Contemporary Hospitality Management,5(5),5-8.
5. Becket, N.,Brookes, M.(2005).Analysing quality audits in higher education.Brookes eJournal of Learning and Teaching,1(2),1-12.
6. Behuniak, P.,Gable, R.(1982).Sex differences in satisfaction with college and attitude about future employment for five college majors.Journal of College Student Personnel,23,11-17.
7. Brookes, M.(2003).Evaluating the "student experience": An approach to managing and enhancing quality in higher education.Journal of Hospitality, Leisure, Sport and Tourism Education,2(1),17-26.
8. Chadwick, K.,Ward, J.(1987).Determinants of consumer satisfaction with education: Implications for college & university administration.College and University,62(3),236-246.
9. Cheng, Y. C.,Tam, W. M.(1997).Multi-models of quality in education.Quality Assurance in Education,5(1),22-31.
10. Jackson, N.(1996).Internal academic quality audit in UK higher education: Part III-the idea of "partnership in trust".Quality Assurance in Education,4(4),37-46.
11. Jenkins, A. K.(2001).Making a career of it? Hospitality students' future perspectives: an Anglo-Dutch study.International Journal of Contemporary Hospitality Management,12(1),13-20.
12. Kelley-Patterson, D.,George, C.(2001).Securing graduate commitment: An exploration of the comparative expectations of placement students, graduate recruits and human resource managers within the hospitality, leisure and tourism industries.International Journal of Hospitality Management,20,311-323.
13. Knutson, B.,Schmidgall, R.,Sciarini, M.(1997).Teaching evaluations in CHRIE member schools: Perceptions of the students.Journal of Hospitality & Tourism Education,9(1),30-32.
14. Kusluvan, S.,Kusluvan, Z.(2000).Perceptions and attitudes of undergraduate tourism students towards working in the tourism industry in Turkey.Tourism Management,21,251-269.
15. Liegler, A. M.(1997).Predicting student satisfaction in baccalaureate nursing programs: Testing a causal model.Journal of nursing education,36(8),357.
16. Mount, D. J.,Sciarini, M.(1999).IPI and DSE: Enhancing the usefulness of student evaluation of teaching data.Journal of Hospitality & Tourism Education,10(4),8-13.
17. Tough, A. M.(1979).Major learning effects: recent research and future directions.Adult Education,28(4),253-260.
18. Waryszak, R. Z.(1999).Students' expectations from their cooperative education placements in the hospitality industry: An international perspective.Education + Training,41(1),33-40.
19. Wiklund, P. S.,Wiklund, H.(1999).Student focused design and improvement of university courses.Managing Service Quality,9(6),434-443.
20. Wilson, K.,Lizzo, A.,Ramsden, P.(1997).The development, validation and application of the course experience questionnaire.Studies in Higher Education,22(1),33-57.
21. 林佩怡(1999)。碩士論文(碩士論文)。私立中國文化大學生活應用科學研究所未出版之碩士論文。
22. 柯淑屏(2003)。碩士論文(碩士論文)。私立世新大學觀光研究所未出版之碩士論文。
23. 馬芳婷(1989)。碩士論文(碩士論文)。國立台灣師範大學社會教育研究所未出版之碩士論文。
24. 台灣教育部資訊網電子資料庫
25. 經濟部統計處指標網站電子資料庫
26. 劉麗雲(2000)。碩士論文(碩士論文)。私立中國文化大學觀光事業研究所未出版之碩士論文。
27. 鄭田(1995)。碩士論文(碩士論文)。國立交通大學管理科學研究所未出版之碩士論文。
28. 賴清國(2002)。碩士論文(碩士論文)。國立台灣師範大學工業教育研究所未出版之碩士論文。
29. 魏世台、盧秀美(1993)。台北醫學院學生學習滿意度與相關因素之分析研究。北醫學報，22，153-178。

1. 左燕貽(2016)。學生校外實習輔導、實習認知對實習成效及實習滿意度關係之研究。臺中科技大學企業管理系碩士班學位論文。2016。1-105。