题名

A Holistic Perspective on the Performance Implications of Strategic Alignment in Knowledge Management

并列篇名

以整體觀點探討知識管理策略配適對績效之影響

DOI

10.6188/JEB.2008.10(4).09

作者

孫思源(Szu-Yuan Sun)

关键词

策略配適 ； 知識管理策略 ； 資訊科技策略 ； 人力資源管理策略 ； strategic alignment ； knowledge management strategy ； information technology strategy ； human resource management strategy

期刊名称

電子商務學報

卷期/出版年月

10卷4期（2008 / 12 / 01）

页次

909 - 939

内容语文

英文
中文摘要

近年來資訊科技對有效知識管理活動的重要性被廣為注意。資訊科技與知識管理的配適一直是高階主管關切的重要議題。然而這兩者的配適並未經常產生正向的組織績效，這是由於知識管理策略與人力資源策略是相輔相成的，且必須與資訊科技策略整合在一起。因此，有效地連結資訊科技策略、知識管理策略與人力資源策略可以達到良好的組織績效。源自策略配適的概念，本研究提出一個知識管理策略配適模式，在此模式中三種策略同時存在。本研究採用調查研究法，問卷對象為天下雜誌所列國內具規模之企業，共蒐集161份有效樣本。策略配適採用共變分析及特徵偏離分析來驗證結果，本研究結果顯示此三種策略之策略配適會對組織績效產生顯著性地影響，本研究亦提出建議與未來研究方向。
英文摘要

Recently, the importance of the information technology (IT) for effective knowledge management (KM) activities has been noted. The match of IT and KM is an important concern for executives. However, their efforts do not always yield positive organizational outcome since enough exceptions indicate that knowledge management strategy and human resource management (HRM) strategy are interdependent that must be integrated with IT as a whole. Consequently, a linkage of effective IT strategy and KM strategy that are consistent with HRM strategy is the key to reduced costs, which in turn, will achieve a higher performance. Drawing on the concept of strategic alignment, this study proposes a KM strategic alignment model within which KM strategy, IT strategy, and HRM strategy, coexist. Survey research method is employed in this study. Empirical data for hypotheses testing are collected from top-ranking companies in Taiwan, yielding 161 valid samples. Performance implications of strategic alignment are examined using covariation and profile deviation approaches. The results suggest that strategic alignment among these three strategies contributes to business performance. Based on the research results, meaningful findings and conclusions are described and suggestions for future research are proposed.
主题分类 人文學 > 人文學綜合
基礎與應用科學 > 資訊科學
基礎與應用科學 > 統計
社會科學 > 社會科學綜合
参考文献
  1. Abou-Zeid, E.,Coakes, E. (edited)(2003).Knowledge Management: Current Issues and Challenges.Hershey, PA:Idea Publishing Group.
  2. Alavi, M.,Leidner, D. E.(2001).Review: Knowledge management and knowledge management systems: conceptual foundations and research issues.MIS Quarterly,25(1),107-136.
  3. Arthur Anderson Business Consulting(1999).Knowledge management: Jissen no tame no best practice.Tokyo:Toyo Keizai Inc..
  4. Arthur Anderson Business Consulting(1999).Zukai knowledge management: Jissen no tame no best practice.Tokyo:Toyo Keizai Inc..
  5. Asoh, D. A.(2004).Unpublished Ph.D. dissertation, University at Albany State University of New York.
  6. Asoh, D. A.,Belardo, S.,Duchessi, P.(2003).Alignment: The missing link in knowledge management research.Proceedings of the 4th European Conference on Knowledge Management,Oriel, Oxford:
  7. Azab, N. A(2005).Investigating IT-business alignment in an Egyptian medium-sized enterprise.Proceedings of EMCIS 2005: European and Mediterranean Conference on Information Systems,Egypt, Cairo:
  8. Barney, J. B.(1986).Strategic factor markets: Expectations, luck, and business strategy.Management Science,32(10),1231-1241.
  9. Barney, J. B.(1991).Firm resources and sustained competitive advantage.Journal of Management,17(1),99-120.
  10. Becerra-Fernandez, I.,Sabherwal, R.(2001).Organizational knowledge management: A contingency perspective.Journal of Management Information Systems,18(1),23-55.
  11. Bentler, P. M.,Bonett, D. G.(1980).Significance tests and goodness of fit in the analysis of covariance structures.Psychology Bulletin,88,588-606.
  12. Bergeron, F.,Raymond, L.(1995).The contribution of IT to the bottom line: A contingency perspective of strategic dimensions.Proceedings of the International Conference on Information Systems,Amsterdam:
  13. Bergeron, F.,Raymond, L.,Rivard, S.(2001).Fit in strategic information technology management research: An empirical comparison of perspectives.Omega,29(2),125-142.
  14. Bergeron, F.,Raymond, L.,Rivard, S.(2004).Ideal patterns of strategic alignment and business performance.Information & Management,41(8),1003-1020.
  15. Bhatt, G. D.,Grover, V.(2005).Types of information technology capabilities and their role in competitive advantage: an empirical study.Journal of Management Information Systems,22(2),253-277.
  16. Bierly, P. E.,Daly, P.,C.W. Choo,Bontis (ed.)(2002).the strategic Management of Intellectual Capital and Organizational Knowledge.Oxford:Oxford University Press.
  17. Blanton, J. E.,Watson, H. J.,Moody, J.(1992).Toward a better understanding of information technology organization: A comparative case study.MIS Quarterly,16(4),531-555.
  18. Cabrera, E. F.,Bonache, J.(1999).An expert HR system for aligning organizational culture and strategy.Human Resource Planning,22(1),51-60.
  19. Chan, Y. E.,Huff, S.,Barclay, D. W.,Copeland, D. G.(1997).Business strategic orientation, information systems strategic orientation, and strategic alignment.Information Systems Research,8(2),125-150.
  20. Choi, B.,Lee, H.(2002).Knowledge management strategy and its link to knowledge creation process.Expert Systems with Applications,23(3),173-187.
  21. Cragg, P.,King, M.,Hussin, H.(2002).IT alignment and firm performance in small manufacturing firms.Journal of Strategic Information Systems,11(2),109-132.
  22. Croteau, A. M.,Bergeron, F.(2001).An information technology trilogy: Business strategy, techology deployment and organizational performance.Journal of Strategic Information System,10(2),77-99.
  23. Croteau, A. M.,Raymond, L.(2004).Performance outcomes of strategic and IT competencies alignment.Journal of Information Technology,19(3),178-190.
  24. Davenport, T. H.,Prusak, L.(1998).Working knowledge: How organizations manage what they know.Massachusetts:Harvard Business School Press, Boston.
  25. DeSanctis, G.,Poole, M. S.(1994).Capturing the complexity in advanced technology use: Adaptive structuration theory.Organization Science,5(2),121-147.
  26. Diakoulakis, I. E.,Georgopoulos, N. B.,Koulouriotis, D. E.,Emiris, D. M.(2004).Towards a holistic knowledge management model.Journal of Knowledge Management,8(1),32-46.
  27. Dillman, D. A.(1978).Mail and Telephone Surveys: The Total Design Method.New York:Wiley.
  28. Drazin, R.,Van de Ven, A. H.(1985).Alternative forms of fit in contingency theory.Administrative Science Quarterly,30(4),514-539.
  29. Fornell, C.,Larcker, D. E.(1981).Evaluating structural equation models with unobservable and measurement error.Journal of Marketing Research,18(1),39-50.
  30. Gold, A. H.,Malhotra, A.,Segars, A. H.(2001).Knowledge management: An organizational capabilities perspective.Journal of Management Information Systems,18(1),185-214.
  31. European Conference on Information Systems
  32. Hair, J. F.,Black, W. C.,Babin, B. J.,Anderson R. E.,Tatham, R. L.(2006).Multivariate Data Analysis.Upper Saddle River, New Jersey:Pearson Education Inc..
  33. Hambrick, D. C(1980).Operationalizing the concept of business-level strategy in research.Academy of Management Review,5(4),567-545.
  34. Hansen, M. T.,Nohria, N.,Tierney, T.(1999).What`s your strategy for managing knowledge.Harvard Business Review,77(2),106-116.
  35. Henderson, J. C.,Venkatraman, N.(1999).Strategic alignment: Leveraging information technology for transforming organizations.IBM Systems Journal,38(2/3),472-484.
  36. Hendriks, P. H. J.,Vriens, D. J.(1999).Knowledge-based systems and knowledge management: Friends or foes.Information & Management,35(2),113-125.
  37. Proceedings of the 11th European Conference on Information Systems
  38. Joyce, W.,Slocum, J.,Von Gilnow, M.(1982).Person-situation interaction: competing models of fit.Journal of Occupational Behavior,3,265-280.
  39. Proceedings of the 38th Hawaii International European Companies
  40. Khandwalla, P. N.(1977).The design of organizations.New York:Harcourt Brace Jovanovich.
  41. Kim, S. K.(2001).Unpublished Ph.D. dissertation, University of Nebraska.
  42. Luftman, J. N.,Papp, R.,Brier, T.(1999).Enablers and inhibitors of business-IT alignment.Communications of the Association for Information Systems,1(11),1-33.
  43. March, J. G.(1997).Exploration and exploitation in organizational learning.Organization Science,2(1),71-87.
  44. Marsh, H. W.,Hocever, D.(1985).The application of confirmatory factor analysis to the study of self-concept: First-and higher-order factor models and their invariance across groups.Psychological Bulletin,97,562-582.
  45. Mata, F. J.,Fuerst, W. L.,Barney, J. B.(1995).Information technology and sustained competitive advantage: A resource-based analysis.MIS Quarterly,19(4),487-505.
  46. Neo, B. S.(1988).Factors facilitating the use of information technology for competitive advantage: A exploratory study.Information & Management,15(4),191-201.
  47. Nunally, J. C.(1978).Psychometric Theory.New York:McGraw-Hill.
  48. Palmer, J. W.,Markus, M. L.(2000).The performance impacts of quick response and strategic alignment in specialty retailing.Information Systems Research,11(3),241-259.
  49. Powell, T. C.,Dent-Micallef, A.(1997).Information technology as competitive advantage: The role of human, business, and technology resources.Strategic Management Journal,18(5),375-405.
  50. Reich, B.,Benbasat, I.(2000).Factors that influence the social dimension of alignment between business and information technology objectives.MIS Quarterly,24(1),81-113.
  51. Sabherwal, R.,Chan, Y. E.(2001).Alignment between business and IS strategies: A study of prospectors, analyzers and defenders.Information Systems Research,12(1),11-33.
  52. Sabherwal, R.,Sabherwal, S.(2005).Knowledge management using information technology: Determinants of short-term impact on firm value.Decision Science,36(4),531-567.
  53. Scott, J. E.(2000).Facilitating international learning with information technology.Journal of Management Information Systems,17(2),81-113.
  54. Sher, P. J.,Lee, V. C.(2004).Information technology as a facilitator for enhancing dynamic capabilities through knowledge management.Information & Management,41(8),933-945.
  55. Shih, H. A.,Chiang, Y. H.(2005).Strategy alignment between HRM, KM and corporate development.International Journal of Manpower,26(6),582-602.
  56. Tiwana, A.(2000).The knowledge management toolkit: Practical techniques for building a knowledge management system.Upper Saddle River, NJ:Prentice Hall.
  57. Tiwana, A.,Ramesh, B.(2001).A design knowledge management system to support collaborative information product evolution.Decision Support Systems,31(2),241-262.
  58. Truch, E.,Bridger, D.(2002).The important of strategic fit in knowledge management.Proceedings of the European Conference on Information Systems,Gdansk, Poland:
  59. Van de Ven,A. H.,Drazin, R.(1985).The concept of fit in contingency theory.Research in Organizational Behavior,7,333-365.
  60. Venkatraman, N.(1989).Strategic orientation of business enterprises: the construct, dimensionality, and measurement.Management Science,35(8),942-962.
  61. Venkatraman, N.(1989).The concept of fit in strategy research: Toward verbal and statistical correspondence.The Academy of Management Review,14(3),423-444.
  62. Venkatraman, N.(1990).Performance implications of strategic coalignment: A methodological perspective.Journal of Management Studies,27(1),19-41.
  63. Venkatraman, N.,Prescott, J. E.(1990).Environment-strategy coalignment: An empirical test of its performance implications.Strategic Management Journal,11(1),1-23.
  64. Wiig, K. M.(1993).Knowledge management foundations: Thinking about thinking-how people and organizations create, represent, and use knowledge.Arlington, Texas:Schema Press.
  65. Wiig, K. M.(1995).Knowledge management methods: Practical approach to managing knowledge.Texas:Schema press.
  66. Woolfe, R.(1993).The path to strategic alignment.Information Strategy: the Executive Journal,9(2),13-23.
  67. Determinants of organizational IT infrastructure capabilities
print cancel