题名

The Relationship between Critical Success Factors (CSFs) and Performance of ERP Systems Implementation-View of Implementation Phases

并列篇名

ERP系統導入關鍵成功因素與績效之關係－以導入階段觀點探討

DOI

10.6188/JEB.2010.12(2).06

作者

蔡文賢(Wen-Hsien Tsai)；陳淑萍(Shu-Ping Chen)；陳慧巧(Hui-Chiao Chen)；徐瑞玲(Jui-Ling Hsu)；楊菁倩(Ching-Chien Yang)

关键词

企業資源規劃 ； 關鍵成功因素 ； 導入階段 ； Enterprise Resource Planning ERP ； Critical Success Factors CSFs ； Implementation Phases

期刊名称

電子商務學報

卷期/出版年月

12卷2期（2010 / 06 / 01）

页次

297 - 315

内容语文

英文
中文摘要

近年來世界各國的企業導入能整合企業流程並提供即時資訊的企業資源規劃系統(ERP)。然而，ERP系統不僅導入費用龐大，且導入失敗的可能性並不小。許多研究皆以關鍵成功因素(Critical Success Factors, CSFs)來解釋ERP專案的成敗。有鑑於此，本研究係探討在ERP系統導入的各個階段下，ERP系統導入CSFs與績效之關係。本研究以問卷發放方式取得資料，並以迴歸方法進行分析。企業經由實證結果，將能進一步了解在ERP系統導入的各階段中，企業應運用何種CSFs之達成，進而影響ERP系統導入之績效。此外，企業更可經由實證結果，得知如何有效運用企業的有限資源。
英文摘要

Many companies around the world have implemented enterprise resource planning (ERP) systems. ERP systems will integrate business processes and provide real-time information. Unfortunately, ERP projects are costly and a significant proportion of ERP projects do not succeed. Many literatures have applied the Critical Success Factors (CSFs) to explain differences in ERP project outcomes. In view of this, the main purpose of this study is to examine the relationships between CSFs and implementation performance of ERP system by the implementation phases of ERP system. Data collected from questionnaires will be analyzed by Regression Analysis. From the research results, companies will understand the relationships between CSFs and performance of ERP systems in each implementation phase. Besides, companies also can understand how to distribute their scare resource wisely.
主题分类 人文學 > 人文學綜合
基礎與應用科學 > 資訊科學
基礎與應用科學 > 統計
社會科學 > 社會科學綜合
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被引用次数
  1. 胡財福,吳玫瑩(2022)。ERP軟體之需求分析與研究－以IC設計業為例。管理資訊計算，11(1)，55-65。
  2. 許源派、許文西、林麗瑛(2011)。ERP 系統成本模組流程改善―以國內某不銹鋼冷軋廠成本流程為例。東吳經濟商學學報，74，55-82。
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