ERP應用於救災資源整合－以莫拉克颱風災後救援為例

The Application of ERP to the Rescue and Relief of Natural Disaster: The Case of Typhoon Morak

10.6188/JEB.2011.13(2).05

陳瓊瑤(Chiung-Yao Chen)

ERP ； 災難救援 ； 資源整合 ； 災難管理 ； ERP ； Humanitarian Logistics ； Resources Integration ； Disaster Management

電子商務學報

13卷2期（2011 / 06 / 01）

339 - 362

繁體中文

ERP為企業資源規劃與整合之資訊系統，由於其功能強大，而廣為企業所應用。從資源整合的角度來看，天然災害之搶救與重建所牽涉的資源管理，與企業的ERP運作有很多類似之處。然而，此一企業廣泛使用的工具，卻未被運用於今日救災時的資源管理，以致於每次救災行動中，總有許多資源調度不當，或分配不均現象，而造成救援遲緩與資源的浪費。本文將ERP觀念導入天然救災之資源整合與作業管理中，並以莫拉克颱風之情境模擬，示範鼎新Workflow ERP之應用。期使社會各界重視救災ERP資訊系統之建立，進而提高救災資源整合之有效運用。

ERP (Enterprise Resource Planning) information system has been widely applied in business for its powerful features and is seen as essential in integration management. From the perspective of resource integration, the logistics operation of immediate disaster relief and reconstructions in the aftermath do have something in common to that of business operations. However, little research has been done in applying the ERP concept to the resource management of humanitarian relief of natural disasters. Streams of unsolicited and inappropriate supplies often flow into the disaster areas and clog the ports and warehouses, or even become obstacles to the aid agencies in making the supply of much-needed goods more difficult. This paper aims to introduce the ERP concept into the strategic planning and logistics operation procedure for disaster relief. The case of Typhoon Morak (2009) which caused widespread flooding in Southern Taiwan is simulated to the ERP Workflow system of Data Systems Consulting Co. This paper strives to urge the attention to build an ERP System for Disaster Relief Management so as to promote the integration of relief resources by balancing supply-demand sides and improving the efficiency of relief operations.

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