Evolution of ERP Systems Implementation in Taiwan-Four Surveys in Ten Years

ERP系統於台灣企業應用之十年演化研究－四次ERP調查

10.6188/JEB.2013.15(2).01

蔡文賢(Wen-Hsien Tsai)；陳德釗(Der Chao Chen)；李雅芬(Ya-Fen Lee)；林欣瑾(Sin-Jin Lin)；張耀中(Yao-Chung Chang)；李秀梨(Hsiu-Li Lee)

企業資源規劃導入 ； 長期演化研究 ； 創新擴散理論 ； ERP生命週期 ； Enterprise Resource Planning (ERP) implementation ； longitudinal study ； Innovation diffusion theory ； ERP life cycle

電子商務學報

15卷2期（2013 / 06 / 01）

159 - 193

英文

本研究係分別於2003、2006、2009與2012年針對台灣前5000大企業進行其ERP系統應用情況之問卷調查。本研究主要係針對已導入或正在導入ERP系統的台灣企業來探討其ERP系統應用之十年演化情況，進而檢視ERP生命週期各階段關鍵 之管理議題。本研究發現了一些台灣企業應用ERP系統之創新技術擴散現象，而本研究由調查結果所歸納的ERP生命週期各階段之一些管理議題，值得進一步加以深入探討。學術界、企業界與ERP導入顧問也可以參考本研究結果而提出與擬定有效的ERP導入方法與管理計畫，以提高成功導入ERP系統的機會。

This paper presents the results of four cross-sectional surveys of the top 5000 largest corporations in Taiwan, undertaken in 2003, 2006, 2009 and 2012. We focus on a longitudinal study of the used or intended implementation of Enterprise Resource Planning (ERP) systems of firms to examine the ”innovation diffusion” phenomenon and examine key management issues during the ”ERP life cycle” phases. Our initial empirical analysis provides us with a number of interesting results. We find that the implementation of an ERP project entails an innovation diffusion phenomenon. Our analysis further shows that some important management issues deserve more attention during the life cycle of ERP projects. Based on our findings, practitioners, academics and entrepreneurs will benefit from this knowledge to prepare an effective management plan to increase ERP implementation success.

1. Abdinnour-Helm, S.,Lengnick-Hall, M. L.,Lengnick-Hall, C. A.(2003).Pre-implementation attitudes and organizational readiness for implementing an enterprise resource planning system.European Journal of Operational Research,146(2),258-273.
2. Akkermans, H. A.,Bogerd, P.,Yucesan, E.,Wassenhove, L. N.(2003).The impact of ERP on supply chain management: Exploratory findings from a European Delphi study.European Journal of Operational Research,146(2),284-301.
3. Al-Mashari, M.(2001).Process orientation through enterprise resource planning (ERP): A review of critical issues.Knowledge and Process Management,8(3),175-185.
4. Aloini, D.,Dulmin, R.,Mininno, V.(2007).Risk management in ERP project introduction: Review of the literature.Information & Management,44(6),547-567.
5. Armstrong, J. S.,Overton, T. E.(1977).Estimating non-response bias in mail surveys.Journal of Marketing Research,14(3),396-402.
6. Arnold, V.(2006).Behavioral research opportunities: Understanding the impact of enterprise systems.International Journal of Accounting Information Systems,7,7-17.
7. Bancroft, N.(1996).Implementing SAP R/3.Greenwich:Manning Publications.
8. Bancroft, N.,Seip, H.,Sprengel, A.(1998).Implementing SAP R/3.Greenwich:Manning Publications.
9. Basoglu, N.,Daim, T.,Kerimoglu, O.(2007).Organizational adoption of enterprise resource planning systems: A conceptual framework.The Journal of High Technology Management Research,18(1),73-97.
10. Bendoly, E.,Jacobs, F. R.(2004).ERP architectural/operational alignment for order-processing performance.International Journal of Operations & Production Management,24(1),99-117.
11. Bernroider, E.,Koch, S.(2001).ERP selection process in midsize and large organizations.Business Process Management Journal,7(3),251-257.
12. Bose, I.,Pal, R.,Ye, A.(2008).ERP and SCM systems integration: The case of a valve manufacturer in China.Information & Management,45(4),233-241.
13. Chang, I. C.,Hwang, H. G.,Liaw, H. C.,Hung, M. C.,Chen, S. L.,Yen, D. C.(2008).A neural network evaluation model for ERP performance from SCM perspective to enhance enterprise competitive advantage.Expert Systems with Applications,35(4),1809-1816.
14. Chang, S. I.,Gable, G. G.(2002).A comparative analysis of major ERP life cycle implementation, management and support issues in Queensland government.Journal of Global Information Management,10(3),36-54.
15. DeLone, W. H.,McLean, E. R.(1992).Information system success: The quest for the dependent variable.Information System Research,3(1),60-95.
16. Huang, S. M.,Chang, I. C.,Li, S. H.,Lin, M. T.(2004).Assessing risk in ERP projects: Identify and prioritize the factors.Industrial Management & Data Systems,104(8),681-688.
17. Ifinedo, P.,Nahar, N.(2007).ERP systems success: An empirical analysis of how two organizational stakeholder groups prioritize and evaluate relevant measures.Enterprise Information Systems,1(1),25-48.
18. Janson, M. A.,Subramanian, A.(1996).Packaged software: Selection and implementation polices.INFOR,34(2),133-151.
19. Jones, M. C.,Cline, M.,Ryan, S.(2006).Exploring knowledge sharing in ERP implementation: An organizational culture framework.Decision Support Systems,41(2),411-434.
20. Keil, M.,Montealegre, R.(2000).Cutting your losses: Extricating your organization when a big project goes away.Sloan Management Review,41(3),55-68.
21. Kumar, V.,Maheshwari, B.,Kumar, U.(2003).An investigation of critical management issues in ERP Implementation: Empirical evidence from Canadian organizations.Technovation,23(10),793-807.
22. Light, B.,Papazafeiropoulou, A.(2004).Reasons behind ERP package adoption: A diffusion of innovations perspective.Proceedings of the 12th European Conference on Information Systems (ECIS 2004),Turku, Finland:
23. Mabert, V. A.,Soni, A.,Venkataramanan, M. A.(2003).Enterprise resource planning: Managing the implementation process.European Journal of Operational Research,146(2),302-314.
24. Mabert, V. A.,Soni, A.,Venkataramanan, M. A.(2000).Enterprise resource planning survey of US manufacturing firms.Production and Inventory Management Journal,41(2),52-58.
25. Markus, M. L.,Axline, S.,Petrie, D.,Tanis, C.(2000).Learning from adopters' experiences with ERP: Problems encountered and success achieved.Journal of Information Technology,15(4),245-265.
26. Minahan, T.(1998).Enterprise resource planning: Strategies not included.Purchasing,125(1),112-127.
27. Mirani, R.,Lederer, A. L.(1998).An instrument for assessing the organizational benefit of IS projects.Decision Sciences,20(4),803-838.
28. Piturro, M.(1999).How midsize companies are buying ERP.Journal of Accountancy,188(3),41-48.
29. PMP research(2001).,未出版
30. Rainer, A.,Gizanis, D.,Legner, C.(2005).Collaborative order management: Toward standard solutions for interorganisational order management.International Journal of Technology Management,31(1/2),78-97.
31. Rajagopal, P.(2002).An innovation-diffusion view of implementation of enterprise resource planning systems and development of a research model.Information & Management,40(2),87-114.
32. Rao, S. S.(2000).Enterprise resource planning: Business needs and technologies.Industrial Management & Data Systems,100(2),81-88.
33. Rogers, E. M.(2003).Diffusion of innovations.New York, NY:Free Press.
34. Sumner, M.(2000).Risk factors in enterprise-wide/ERP projects.Journal of Information Technology,15(4),317-327.
35. Teltumbde, A.(2000).A framework for evaluating ERP projects.International Journal Production Research,38(17),4507-4520.
36. Tsai, W. H.,Chien, S. W.,Fan, Y. W.,Cheng, J. M. S.(2005).Critical management issues in implementing ERP: Empirical evidence from Taiwanese firms.International Journal of Services and Standards,1(3),299-318.
37. Tsai, W. H.,Chou, Y. W.,Lee, K. C.,Lin, W. R.,Hwang, E. T. Y.(2013).Combining decision making trial and evaluation laboratory with analytic network process to perform an investigation of information technology auditing and risk control in an enterprise resource planning environment.Systems Research and Behavioral Science,30(2),176-193.
38. Tsai, W. H.,Fan, Y. W.,Leu, J. D.,Chou, L. W.,Yang, C. C.(2007).The relationship between implementation variables and performance improvement of ERP systems.International Journal of Technology Management,38(4),350-373.
39. Tsai, W. H.,Lee, K. C.,Liu, J. Y.,Lin, S. J.,Chou, Y. W.(2012).The influence of enterprise resource planning (ERP) systems' performance on earnings management.Enterprise Information Systems,6(4),491-517.
40. Tsai, W. H.,Lee, P. L.,Chen, S. P.,Hsu, W.,Lin, T. W.(2009).A study of the selection criteria for enterprise resource planning systems.International Journal of Business and Systems Research,3(4),456-480.
41. Tsai, W. H.,Lee, P. L.,Shen, Y. S.,Lin, H. L.(2012).A comprehensive study of the relationship between enterprise resource planning selection criteria and enterprise resource planning system success.Information & Management,49(1),36-46.
42. Tsai, W. H.,Shaw, M.,Fan, Y. W.,Liu, J. Y.,Lee, K. C.,Chen, H. C.(2011).An empirical investigation of the impacts of internal/external facilitators on the project success of ERP: A structural equation model.Decision Support Systems,50(2),480-490.
43. Umble, E. J.,Haft, R. R.,Umble, M. M.(2003).Enterprise resource planning: Implementation procedures and critical success factors.European Journal of Operational Research,146(2),241-257.
44. Verville, J.,Palanisamy, R.,Bernadas, C.,Halingten, A.(2007).ERP acquisition planning: A critical dimension for making the right choice.Long Range Planning,40(1),45-63.
45. Wallace, L.,Keil, M.,Rai, A.(2004).Understanding software project risk: A cluster analysis.Information & Management,42(1),115-125.
46. Wang, T. G.,Lin, C. L.,Jiang, J. J.,Klein, G.(2007).Improving enterprise resource planning (ERP) fit to organizational process through knowledge transfer.International Journal of Information Management,27(3),200-212.
47. Welti, N.(1999).Successful SAP R/3 implementation: Practical management of ERP projects.Boston, MA:Addison-Wesley Longman, Inc.
48. Wright, S.,Wright, A. M.(2001).Information system assurance for enterprise resource planning systems: Implementation and unique risk considerations.Journal of Information Systems,16(S-1),5-15.
49. Zmud, R. W.(Ed.)(2000).Framing the domains of IT management: Projecting the future …… Through the past.Cincinnati, Ohio:Pinnaflex Educational Resources, Inc.