题名

整合設計思考與智能科技發展地方創生與服務創新模式

并列篇名

Integrating Design Thinking and Smart Technology to Develop Regional Revitalization and Service Innovation

DOI

10.6188/JEB.202308_25(2).0004

作者

何淑君(Shu-Chun Ho);蔡有亭(Yeou-Tyng Chai);莊偉立(Wei-Li Chuang)

关键词

設計思考 ; 地方創生 ; 定位理論 ; 推-拉-繫理論 ; 智能科技 ; Design thinking ; positioning theory ; push-pull-mooring theory ; placemaking ; smart technology

期刊名称

電子商務學報

卷期/出版年月

25卷2期(2023 / 08 / 30)

页次

215 - 239

内容语文

繁體中文;英文

中文摘要

城市的發展與定位關乎城市的競爭力。人口外移及老化凸顯城市發展面臨嚴峻的挑戰,如何留住居民及吸引外流人口返鄉是城市發展的重要課題。本研究的目的在透過定位理論找出城市定位,並以設計思考發展地方創生的服務創新模式。研究方法以雙鑽石服務設計流程,實地訪談21位農友、4間蔬果合作社、2個農政單位,探討高雄農業發展的困境與機會。從推-拉-繫理論(Push-Pull-Mooring)觀點來詮釋以城市定位理論所發展出的地方創生之服務創新模式對高雄人口遷徙的影響。學術貢獻為應用城市定位理論於地方創生與服務創新模式,並透過推-拉-繫的理論視角來詮釋服務創新模式對高雄人口遷徙的影響。實務貢獻為提出地方創生生態系統模式並透過後續示範點的方式進行實踐。

英文摘要

The development and positioning of a city is highly related to the competitiveness of a city. The aging and population shift issue highlights the seriously challenges of the city development. Kaohsiung city faces the challenges in the loss of population and the gap of urban-rural areas. How to position city and sustain the competitiveness become critical issues for cities. The objective of this research is to apply positioning theory to enhance competitiveness of Kaohsiung city. Research method utilizes double diamond design processes to explore, define, develop, and deliver innovative services and design regional revitalization. We interviewed different stakeholders such as 21 farmers, 4 farmers' cooperatives, and 2 farmers' associations to explore their pains and needs. After several rounds of brainstorming, this study proposes a regional revitalization and service innovation ecosystem for Kaohsiung city. These proposed innovative services were practically evaluated with different stakeholders. The Push-Pull-Mooring theoretical lens help to explain the proposed service innovation ecosystem for Kaohsiung city. This paper practically contributes to design the innovative services for the agriculture to revitalize the rural areas in Kaohsiung city.

主题分类 人文學 > 人文學綜合
基礎與應用科學 > 資訊科學
基礎與應用科學 > 統計
社會科學 > 社會科學綜合
参考文献
  1. Hou, A. C. Y.,Chern, C. C.,Chen, H. G.,Chen, Y. C.(2011).Migrating to a new virtual world’: Exploring MMORPG switching through human migration theory.Computers in Human Behavior,27(5),1892-1903.
    連結:
  2. Andersson, G.,Abbasian, S.(2018).Analysis dimensions of city destination character and image positioning.Almatourism-Journal of Tourism, Culture and Territorial Development,9(17),33-54.
  3. Bansal, H. S.,Taylor, S. F.,James, Y. S.(2005).Migrating” to new service providers: Toward a unifying framework of consumers’ switching behaviors.Journal of the Academy of Marketing Science,33(1),96-115.
  4. Björner, E.(2013).International positioning through online city branding: The case of Chengdu.Journal of Place Management and Development,6(3),203-226.
  5. Bogar, S.,Young, S.,Woodruff, S.,Beyer, K.,Mitchell, R.,Johnson, S.(2018).More than gangsters and girl scouts: Environmental health perspectives of urban youth.Health & Place,54,50-61.
  6. Boyle, P.,Halfacree, K.,Robinson, V.(1998).Exploring contemporary migration.New York:Longman.
  7. Brownett, T.,Evans, O.(2020).Finding common ground: The conception of community arts festivals as spaces for placemaking.Health & Place,61,102254.
  8. Chun, R.,Davies, G.(2001).E-reputation: The role of mission and vision statements in positioning strategy.Journal of Brand Management,8(4),315-333.
  9. Cristea, A.(2014).Positioning strategies for obtaining and sustaining competitive advan-tage.International Journal of Economic Practices and Theories,4(5),894-902.
  10. Eduardo de Paula, S. C.(2017).Identity, positioning, brand image and brand equity comparison: A vision about quality in brand management.Independent Journal of Management & Production,8(4),1246-1263.
  11. Fang, Y. H.,Tang, K.(2017).Involuntary migration in cyberspaces: The case of MSN messenger discontinuation.Telematics and Informatics,34(1),177-193.
  12. Fanning, K.,Centers, D. P.(2016).Blockchain and its coming impact on financial services.Journal of Corporate Accounting & Finance,27(5),53-57.
  13. Foley, E. P.,Layton, C.,Gilmartin, D.(2014).The economics of place: The art of building great communities.Ann Arbor:Michigan Municipal League.
  14. Ghazali, E. M.,Ngiam, E. Y.-L.,Mutum, D. S.(2020).Elucidating the drivers of resi-dential mobility and housing choice behavior in a suburban township via push–pull–mooring framework.Journal of Housing and the Built Environment,35,633-659.
  15. Grodach, C.(2017).Urban cultural policy and creative city making.Cities,68,82-91.
  16. Haldorai, K.,Kim, W. G.,Pillai, S. G.,Park, T. E.(2019).Factors affecting hotel employees’ attrition and turnover: Application of pull-push-mooring framework.International Journal of Hospitality Management,83,46-55.
  17. Hänninen, M.,Mitronen, L.,Kwan, S. K.(2019).Multi-sided marketplaces and the transformation of retail: A service systems perspective.Journal of Retailing and Consumer Services,49,380-388.
  18. Hsieh, J. K.,Hsieh, Y. C.,Chiu, H. C.,Feng, Y. C.(2012).Post-adoption switching behavior for online service substitutes: A perspective of the push-pull-mooring framework.Computers in Human Behavior,28(5),1912-1920.
  19. Ingenhoff, D.,Fuhrer, T.(2010).Positioning and differentiation by using brand per-sonality attributes: Do mission and vision statements contribute to building a unique corporate identity?.Corporate Communications: An International Journal,15(1),83-101.
  20. Insch, A.(2014).Positioning cities: Innovative and sustainable strategies for city develop-ment and transformation.Place Branding and Public Diplomacy,10(4),249-252.
  21. Janiszewska, K.,Insch, A.(2012).The strategic importance of brand positioning in the place brand concept: Elements, structure and application capabilities.Journal of International Studies,5(1),9-19.
  22. Kavaratzis, M.,Ashworth, G. J.(2005).City branding: An effective assertion of identity or a transitory marketing trick?.Tijdschrift voor Economische en Sociale Geografie,96(5),506-514.
  23. Kim, J.,Ryu, H.(2014).A design thinking rationality framework: Framing and solving design problems in early concept generation.Human–Computer Interaction,29(5-6),516-553.
  24. Lattemann, C.,Arntsen, E.,Flaten, B. T.,Fürst, N.,Holen, J.,Cappelen, B.(2020).Is there a proper way to teach design thinking? Empirical evidence from design thinking in education.Journal of Design Thinking,1(1),35-48.
  25. Lau, C.,Li, Y.(2019).Analyzing the effects of an urban food festival: A place theory approach.Annals of Tourism Research,74,43-55.
  26. Lee, C. H.,Zhao, X.,Lee, Y. C.(2019).Service quality driven approach for innovative retail service system design and evaluation: A case study.Computers & Industrial Engineering,135,275-285.
  27. Lee, E. S.(1966).A theory of migration.Demography,3(1),47-57.
  28. Lee, W. S.,Sohn, S. Y.(2019).Discovering emerging business ideas based on crowd-funded software projects.Decision Support Systems,116,102-113.
  29. Lepofsky, J.,Fraser, J. C.(2003).Building community citizens: Claiming the right to place-making in the city.Urban Studies,40(1),127-142.
  30. Ling, T. Y.,Wu, G. Z.,Lin, J. S.(2018).Landscape dimension in the built environment: The spatial operative of an integrated micro agriculture unit.Journal of Environmental Management,226,145-155.
  31. Loh, C. G.(2019).Placemaking and implementation: Revisiting the performance principle.Land Use Policy,81,68-75.
  32. Markusen, A.,Gadwa, A.(2010).Creative placemaking.Washington, DC:National Endowment for the Arts.
  33. Moon, B.(1995).Paradigms in migration research: Exploring “moorings” as a schema.Progress in Human Geography,19(4),504-524.
  34. Mueller, V.,Sheriff, G.,Dou, X.,Gray, C.(2020).Temporary migration and climate variation in eastern Africa.World Development,126,104704.
  35. Nicodemus, A. G.(2013).Fuzzy vibrancy: Creative placemaking as ascendant US cultural policy.Cultural Trends,22(3-4),213-222.
  36. Nimako, S. G.,Ntim, B. A.(2013).Construct specification and misspecification within the application of push-pull-mooring theory of switching behaviour.Journal of Business and Management Sciences,1(5),83-95.
  37. Osborn, A. F.(1953).Applied imagination: Principles and procedures of creative problem solving.New York:Charles Scribner’s Sons.
  38. Project for Public Spaces (n.d.). What is placemaking?. Retrieved February 2023, from http://www.pps.org/reference/what_is_placemaking/.
  39. Redaelli, E.(2016).Creative placemaking and the NEA: Unpacking a multi-level gover-nance.Policy Studies,37(4),387-402.
  40. Redaelli, E.(2018).Creative placemaking and theories of art: Analyzing a place-based NEA policy in Portland.OR. Cities,72,403-410.
  41. Redante, R. C.,de Medeiros, J. F.,Vidor, G.,Cruz, C. M. L.,Ribeiro, J. L. D.(2019).Creative approaches and green product development: Using design thinking to promote stakeholders’ engagement.Sustainable Production and Consumption,19,247-256.
  42. Romanova, N. A.,Brachun, T. A.,Dmitrieva, E. A.(2015).Modern city positioning case study as a tool of territorial marketing: Magadan, Russia.Mediterranean Journal of Social Sciences,6(4),245-249.
  43. Salzman, R.,Yerace, M.(2018).Toward understanding creative placemaking in a socio-political context.City, Culture and Society,13,57-63.
  44. Scott, A. J.(1997).The cultural economy of cities.International Journal of Urban and Regional Research,21(2),323-339.
  45. Toolis, E. E.(2017).Theorizing critical placemaking as a tool for reclaiming public space.American Journal of Community Psychology,59(1-2),184-199.
  46. Wyckoff, M. A. (2014). Definition of placemaking: Four different types. Retrieved Febru-ary 2023, from http://msu.dotcmscloud.com/uploads/375/65824/4typesplacemaking_pzn_wyckoff_january2014.pdf.
  47. Yli-Huumo, J.,Ko, D.,Choi, S.,Park, S.,Smolander, K.(2016).Where is current research on blockchain technology? — A systematic review.PloS One,11(10),e0163477.
  48. 池熙璿(譯),Stick-dorn, M.,Schneider, J.(2013).這就是服務設計思考.新北市:中國生產力中心.
  49. 行政院主計總處(2022a)。國情統計通報。取自 2023 年 2 月 24 日,https://www.stat.gov.tw/public/Data/25316245Q5IT53QV.pdf。
  50. 行政院主計總處(2022b)。109 年農林漁牧業普查初步統計結果提要分析。取自2023 年 2 月 24 日,https://ws.dgbas.gov.tw/public/Data/dgbas04/bc1/2020cen-sus/2020census/%E5%88%9D%E6%AD%A5%E5%A0%B1%E5%91%8A/109%E5%B9%B4%E8%BE%B2%E6%99%AE%E5%88%9D%E5%A0%B1%E5%88%86%E6%9E%90_%E6%8F%90%E8%A6%81%E5%88%86%E6%9E%90.pdf。
  51. 國家發展委員會(2019)。地方創生國家戰略計畫。取自 2023 年 2 月 24 日,https://urbanscapetw.blogspot.com/2019/01/2019-2022.html。