探討XY世代護理人員情緒智能之差異

Explore the Differences in Emotional Intelligence among XY Generations of Nurses

10.6530/YYN.201811_12(3).0004

江以薰(Yi-Hsun Chiang)；吳莉喻(Li-Yu Wu)；許玫琪(Mei-Chi Hsu)

世代 ； 護理人員 ； 情緒智能 ； Generation XY ； nurse ； emotional intelligence

源遠護理

12卷3期（2018 / 11 / 01）

26 - 34

繁體中文

本研究目的在探討XY世代護理人員的情緒智能是否有差異。研究以某區域教學醫院及其分院護理人員為對象，共納入773位研究對象，進行情緒智能量表結構式問卷調查。結果在773位護理人員當中，300位為X世代（38.81%），情緒智能平均分數為4.39（0.52）、473位為Y世代（61.19%），情緒智能平均分數為4.25（0.46）。在身心健康、自我控制、情緒能力及情緒智能整體中，X世代情緒智能在認同程度顯著高於Y世代（p ＜ 0.001）。研究可提供醫院管理者與不同世代護理人員相處之道，善用其情緒控制能力與激發其潛能，避免因彼此間缺乏瞭解而產生之磨擦，提升護理工作品質及效能，而管理者在人員徵選時需要考慮情緒智能因素，對情緒勞動多的單位，要特別加強情緒智能的觀察及輔導，認可及獎勵情緒勞動，有利於護理人員開發自身情緒智能，帶動工作績效的提高。

This study aimed to explore whether there are differences in working emotional intelligence among Generation XY nurses. A total of 773 participants were included; they were surveyed using a questionnaire containing an emotional intelligence scale. Among the 773 nurses, 300 belonged to Generation X (38.81%) and 473 to Generation Y (61.19%); their average scores were 4.39 (0.52) and 4.25 (0.46), respectively. With respect to overall ＂emotional intelligence,＂ the degree of intelligence was significantly higher in the Generation X participants than in the Generation Y participants (p ＜ 0.001). The results of this study could inform ways to help hospital administrators and nurses of different generations get along with each other, make good use of the ability to control their emotions and realize their potential, avoid friction arising because of a lack of mutual understanding, and improve care quality and efficiency. Managers need to consider emotional intelligence factors when recruiting personnel. For units with more emotional and labor components, managers must strengthen the observation of and guidance for emotional intelligence, recognize and reward emotional work, and help nurses develop their own emotional intelligence and improve their work performance.

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