探討護理人員社會支持與工作投入之關係以正向情緒為中介變項

Study on the Relationship between Social Support and Work Engagement of Nurses: Using Positive Emotion as a Mediator Variable

10.6530/YYN.202011_14(3).0006

林增玉(Tseng-Yu Lin)；蔡至誠(Chih-Cheng Tsai)；羅希哲(Shi-Jer Lou)

社會支持 ； 正向情緒 ； 工作投入 ； 結構方程模型 ； social support ； positive emotion ； work engagement ； structural equation modeling

源遠護理

14卷3期（2020 / 11 / 01）

47 - 56

繁體中文

台灣護理人員在醫院組織中約占50%，且為醫療照護第一線不可被取代的重要人員。在「護理人力荒」及「以病人為中心」為訴求改變的今日，實有必要以不同構面探討護理人員切身問題。本研究開發了一份調查問卷並將其分發給護理人員，回收有效問卷510份。以結構方程模式（SEM）為研究方法。研究結果發現整體模式適配度符合統計考驗，能有效解釋社會支持與工作投入有顯著正向影響，且正向情緒會對社會支持與工作投入有部分中介效果。如果一個人有更正向的情緒和更少的負面情緒，他／她的工作投入會更高。因此，在護理管理政策方面，建議促進正向情緒。

Nurses account for about 50% of the total number of workforce in medical organizations in Taiwan and their significant role as front-line healthcare providers is irreplaceable. It is important to explore related issues at various dimensions when facing current nursing shortage and need for the patient-centered care model. This study used a questionnaire to collect 510 valid responses from nurses. The statistical analysis adopted the Structural Equation Model (SEM). This statistical method testing found that the overall fit of the model is in line with statistical testing, thus, this model can effectively explain the positive impact of social support on work engagement. The positive emotion has a partial mediating effect on work engagement. When the nurse has more positive emotions and less negative emotions, his/her work engagement will be higher. It is important that the management team to promote positive emotions at work environment.

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