大學圖書館夜間參考服務及館員之態度

The Evening Reference in Academic Libraries and Night-shift Librarians' Attitudes

蘇小鳳(Shiao-Feng Su)

大學圖書館 ； 參考館員 ； 態度 ； 人員模式 ； 即時數位參考服務 ； Academic Libraries ； Reference Librarians ； Attitudes ； Staffing Patterns ； Live Virtual Reference

圖書資訊學研究

1卷2期（2007 / 06 / 01）

117 - 136

繁體中文

本研究以問卷調查及深入訪談瞭解國內大學圖書館實施夜間參考諮詢服務之現況，探索參與輪值此項服務的館員對於該服務的態度，及參與夜間工作對其身體、精神、生活及學習方面所造成影響的主觀知覺，並分析館員理想中的夜間參考諮詢服務人力資源及報酬模式，最後自參考館員角度探索以即時數位參考諮詢服務方式替代現行之館員駐館面對面服務的需求性及可行性。

The study investigates current evening reference practices of all university libraries in Taiwan through a nationwide questionnaire survey and in-depth face-to-face interviews, It examines night-shift academic reference librarians' attitudes towards evening reference staffing models and reward systems, and their perceptions of the impact of evening work on the individual's family/parental relationship, physical and mental health status, and learning plan. It further explores the perceived need and feasibility of using collaborative live virtual reference to supplant in-person evening reference from the librarian's perspectives. The study also identified possible barriers that could hinder the success of such collaboration without supportive changes from the administration and management.

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1. (2007)。大學圖書館即時數位參考諮詢服務之使用者需求與態度。圖書館學與資訊科學，33(2)，48-63。