中文維基百科編輯者系統接受度之研究

A Study of Editors' Acceptance of the Chinese Version of Wikipedia

謝至豪(Chih-Hau Hsieh)；阮明淑(Ming-Shu Yuan)

中文維基百科 ； 編輯者 ； 科技接受模式 ； Zh_Wikipedia Chinese Version Wikipedia ； Editors ； Technology Acceptance Model

圖書資訊學研究

3卷1期（2008 / 12 / 01）

103 - 139

繁體中文

維基百科是透過網路協作以編纂的百科全書計畫，中文維基百科雖為推展較早的計畫之一，但在條目質量及社群發展面向上仍有成長的空間，唯有了解影響使用者使用的因素後才能對此計畫之運作有所助益。本研究以問卷調查法對中文維基百科條目編輯者進行資料蒐集，利用科技接受模式為基礎並以結構方程式分析以理解編輯者對中文維基百科系統之構面影響因素為何，再藉由訪談法對一般使用者、具編輯經驗者與管理者進行使用經驗與需求的了解。

Wikipedia is a free, on-line encyclopedia that is built collaboratively by Internet users. The Chinese version of Wikipedia was launched at an early stage, but has not developed as rapidly as certain other language versions in terms of quality, entry numbers, and growth of the user community. Understanding the reasons why individuals use Wikipedia is necessary in order to help the progress of the resource’s Chinese version. The study applied the Technology Acceptance Model (TAM) with editors of the Chinese version of Wikipedia as its subjects. (1) Editors were sent surveys, from which 283 valid responses were collected. The results indicate that the TAM explained up to 25 percent of the variance in behavioral intention. In addition, the key determinant of editor acceptance of Chinese Wikipedia is perceived usefulness, and as such the TAM could not be completely applied in this study. (2) Editors encountered such problems as ignorance of information organization concepts and methods, an unfriendly editing interface, and a lack of timely interactive function when editors were editing the articles. (3) Administrators claimed that communication within the community was not good, and thus that knowledge was not effectively transferred within the community. (4) Users consider Wikipedia entries to be up to date and diversified, hope for a more user-friendly interface, and consider it encouraging when editors participate in entry editing. (5) The creation of a confidential and courteous environment is necessary to bring about better communications for Chinese Wikipedia.

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