题名

旅行社對團體旅遊途中不可抗力事件危機處理之研究－以冰島火山灰事件為例

并列篇名

Study on Travel Agents' Crisis Management in Force Majeure Events Happened on Tourist Groups' Journey: the Case of Volcanic Ash in Iceland

DOI

10.29429/JSLHR.201309_8(3).03

作者

劉惠珍(Hui-Chen Liu)；何旭初(Hsu-Chu Ho)

关键词

旅行社 ； 旅遊危機 ； 不可抗力事件 ； 旅遊契約 ； 責任保險 ； travel agents ； travel crisis ； force majeure ； travel contracts ； liability insurance

期刊名称

運動休閒餐旅研究

卷期/出版年月

8卷3期（2013 / 09 / 01）

页次

35 - 57

内容语文

繁體中文
中文摘要

2010年4月14日冰島火山灰事件影響歐洲多國機場關閉，前後約7天，導致許多團體旅客滯留當地。遇此不可抗力旅遊危機，旅行社的緊急處理為：一、領隊會立刻向台灣的公司報告當地狀況；二、找旅館、餐廳與交通工具；三、另外協調行程；四、報告觀光局。旅行社緊急時最常求助的對象是local agent、航空公司、合作的餐廳與商家等，似乎較少考慮求助政府，因為認為政府的行動太慢。而旅行責任險附加險的理賠實際上不敷旅客在歐洲花費所需，但目前旅行社只能自行吸收額外支出；為兼顧旅客及旅行社權益，未來旅遊契約及保險理賠規定宜予改進。
英文摘要

Eyjafjallajökull Volcano in Iceland erupted on 14 April, 2010, and its consequences were of a 7-day shut to commercial flights which caused many tourist groups stranded in Europe. In response to the Force Majeure travel crisis, the travel agents' emergent management was: 1. the tour leaders reported the local situation immediately to their travel agents in Taiwan; 2. to find a solution of hotels, restaurants, and traffic instruments; 3. to coordinate a new schedule; 4. to report to the Tourism Bureau. When emergency, the travel agents often called for help from local agents, airlines, and cooperated restaurants and merchants, but called for help from the government less for its slow action. Although the claims expenses of an additional clause of travel liability insurance could not cover the money spent on travelers stranded in Europe, according to the official regulation, the travel agents have to cost the additional expenditure themselves. Hence, for the benefits both, the travel contracts and the insurance claims provisions ought to be improved in the future.
主题分类 人文學 > 地理及區域研究
社會科學 > 體育學
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被引用次数
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