組織學習活動滿意度調查

Survey of Satisfaction with Organizational Learning Activities

10.29916/JMPP.200803.0004

白如玲(Ru-Ling Pai)；廖英伶(Ying-Ling Liao)；曾常豪(Chang-Hao Tseng)

組織學習 ； 滿意度 ； 活動方案 ； organizational learning ； satisfaction ； activity program

管理實務與理論研究

2卷1期（2008 / 03 / 01）

52 - 61

繁體中文

組織學習的理論發展從1970年開始即廣被討論，文章中企圖觀察醫療院所推動組織學習之過程，運用學習滿意度的進行質性與量化的探討，研究結果藉以了解組織學習的活動設計、訓練的評估模式將影響組織之學習的成效，以及研究機構高階主管的支持因素將影響組織學習行爲的改變。

The organizational learning theory has been extensively discussed since 1970. This paper explores how organizational learning is promoted in hospitals and investigates satisfaction with organizational learning activities using qualitative and quantitative approaches. The results are expected to help us understand the impact of activity designs and evaluation models on organizational learning effectiveness as well as how the support of high-ranking supervisors influences organizational learning behaviors.

1. Albert, S.,Whetten, D. A.,L. L. Cummings (Eds.),B. M. Staw (Eds.)(1985).Research in Organizational Behavior.Greenwich, CT:JAI Press.
2. Amburgey, T. L.,Kelly, D.(1993).Resetting the clock: The dynamics of organizational change and failure.Administrative Science Quarterly,38,51-73.
3. Argyris, C.(1992).On Organizational Learning.Cambridge:Blackwell.
4. Armenakis, A. A.,Bedeian, A. G.(1999).Organizational change: A review of theory and research in the 1990s.Journal of Management,25,293-315.
5. Beer, M.,Eisenstat, R. A.(1996).Developing an organization capable of implementing strategy and learning.Human Relations,49,597-619.
6. Burke, W.,Litwin, G.(1992).A causal model of organizational performance and change.Journal of Management,18,523-545.
7. Damanpour, F.(1991).Organizational innovation: A meta-analysis of effects of determinants and moderators.Academy of Management Journal,34,555-590.
8. Dechant, K.,Marsick, V. J.(1993).Team learning survey: Leaders guide.King of Prussia, PA:Organization Design & Development.
9. Dutton, J. E.,Dukerich, J. M.(1991).Keeping an eye on the mirror: Image and identity in organizational adaptation.Academy of Management Journal,34,517-554.
10. Galpin, T.(1996).The human side of change: A practical guide to organization redesign.San Francisco:Jossey-Bass.
11. Gilmore, T. N.,Shea, G. P.,Useem, M.(1997).Side effects of corporate cultural transformations.The Journal of Applied Behavioral Science,33,517-554.
12. Harrison, E. L.,Pietri, P. H.(1991).Achieving cultural change through management training & survey feedback: A case study.Organization Development Journal,9,66-73.
13. Hendry, C.(1996).Understanding and creating whole organizational change through learning theory.Human Relations,49,621-641.
14. Jeris, L. S.,May, S. C.,Redding, J. C.(1997).Team learning: Processes, interventions, and assessment.Organization Development Journal,15,92-99.
15. Johnes, J. E.,Bearley, W. L.(1994).Group development assessment: Leaders guide.King of Prussia, PA:Organization Design & Development.
16. Joseph, Mc. E.(1991).Design Principles for Innovating Company.Academy of Management,5,76-93.
17. Kasl, E.,Marsick, V. J.,Dechant, K.(1997).Teams as learners a research-based model of team learning.The Journal of Applied Behavioral Science,33,227-246.
18. Kotter, J.(1995).Leading change, Why transformation efforts fail.Harvard Business Review,73(2),59-67.
19. Lewin, K.(1947).Frontiers in group dynamics.Human Relations,1,5-41.
20. Meyers, A.,Brooks, G.,Goes, J.(1990).Environmental jolts and industry revolutions: Organizational responses to discontinuous change.Strategic Management Journal,11,93-110.
21. Molinsky, A. L.(1999).Sanding down the edges paradoxical impediments to organizational change.The Journal of Applied Behavioral Science,35,8-24.
22. Nelson, R. R.,Winter, S. G.(1982).An evolutionary theory of economic change.Cambridge, MA:Belknap.
23. Noe, R. A.(1986).Trainee attributes and attitudes: Neglected influences of training effectiveness.Academy of Management Review,11,736-749.
24. Reger, R. K.,Gustafson, L. T.,Demarie, S. M.,Mullane, J. V.(1994).Reframing the organization: Why implementing total quality is easier said than done.Academy of Manaement Review,19,565-584.
25. Sastry, M.(1997).Problem and paradoxes in a model of punctuated organizational change.Academy of Manaement Review,42,237-275.
26. Vollman, T.(1996).The transformation imperative.Boston, MA:Harvard Business School Press.
27. Wanous, J. P.,Reichers, A. E.,Austin, J. T.(2000).Cynicism about organizational change.Group & Organization Management,25,132-153.
28. 李漢雄(2000)。人力資源策略管理。臺北:揚智。
29. 徐宗國譯(1997)。質性研究概論。臺北:巨流。
30. 郭進隆譯(1994)。第五項修練－學習型組織的藝術與實務。臺北:天下。
31. 齊若蘭譯(1995)。第五項修練Ⅱ－共創學習新經驗。臺北:天下。