题名

捷運司機員工作壓力與工作倦怠之關係研究－以情緒智力與知覺人力資源發展為調節變項

并列篇名

The Relationship between MRT Drivers' Job Stress and Job Burnout: the Moderating Effects of Emotional Intelligence and Perceived investment in Human Resource Development

DOI

10.29916/JMPP.201806_12(1).0001

作者

廖婉鈞(Liao, Wan-Chun)；宋政杰(Song, Cheng-Jie)

关键词

工作壓力 ； 工作倦怠 ； 情緒智力 ； 知覺人力資源發展 ； 捷運司機員 ； job stress ； job burnout ； emotional Intelligence ； perceived investment in human resource development ； MRT driver

期刊名称

管理實務與理論研究

卷期/出版年月

12卷1期（2018 / 06 / 01）

页次

1 - 25

内容语文

繁體中文
中文摘要

本研究根據工作要求-資源模式，探討捷運司機員工作壓力與工作倦怠之間的關係，透過某捷運公司司機員普查，共回收134筆有效樣本，研究結果發現工作壓力之環境構面確實正向影響工作倦怠。同時，本研究更進一步提出緩解之道，證實捷運司機員情緒智力與知覺人力資源發展可削弱工作壓力與工作倦怠之關係，當情緒智力與知覺人力資源發展程度越高，捷運司機員工作壓力之環境構面與工作倦怠之間的關係斜率皆越趨於平緩。研究結果有助於釐清司機員工作壓力與工作倦怠之關係，對維繫並提升公共運輸安全有所貢獻，造福社會大眾。
英文摘要

Due to the increasing need of traffic service, the MRT driver has been subjected to greater stress at work. This study attempts to examine the relationship between MRT drivers’ job stress and job burnout based on the job demand-resource model. The study consists of 134 final valid samples gathered from the questionnaire survey. The results show that the environment of job stress is positively related to job burnout. Moreover, both two moderators of emotional intelligence and perceived investment in human resource development can weaken the aforementioned relationship. When emotional intelligence and perceived investment in human resource development are high, the slope of the relationship between MRT drivers’ environment of job stress and job burnout becomes flat. Based on the results, this study provides a conclusion and management suggestions for the MRT Company and MRT drivers ultimately.
主题分类 社會科學 > 管理學
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被引用次数
  1. 黃凡瑜,林弘昌,黃凡瑜,林弘昌(2022)。公立就業服務機構就業服務員的人格特質與工作壓力對工作績效之影響。科技與人力教育季刊，8(4)，22-46。
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