組織學習與知識管理對成功使用電子化企業系統的影響研究

The Influence of Organizational Learning and Knowledge Management on the Successfully Use of e-business: An Empirical

10.29770/JTCMT.200903.0003

李直平(Chih-Ping Lee)；周慶瑩(Chi-Zing Chou)

組織學習OL ； 知識管理KM ； 電子化企業 ； Organizational learning OL ； knowledge management KM ； e-business

台北海洋技術學院學報

2卷1期（2009 / 03 / 01）

23 - 43

繁體中文

技術革新和組織能力是企業最大的挑戰和成功的決定性。成功的使用電子化企業系統需要用支持它的IT技術和調控獨特的組織能力；並且有效管理越來越結合和集中在四周的資訊和通信技術應用。本研究的目的是先實證成功的使用電子化企業系統和被察覺使用後的利益，以及組織能力改進之間的關係；進而，驗證組織學習和知識管理過程對於成功的使用電子化企業系統的影響。分析資料來自202位台灣大型組織受雇資訊管理(CIO)受試者，並利用結構方程式(SEM)模型化的方法來探討本研究模型之間的關係；本研究結果對假說提供明顯地支持，發現組織學習和知識管理的綜效，明顯影響成功使用電子化企業系統。這研究結果的建議將於後被討論。

Technological innovation and organizational capabilities are significant challenges and essential to firm success. Successful c-business practices require leveraging unique capabilities with IT and supporting technology; and managing enveloping information and communication technology applications that are increasingly integrated and convergent. This study examines the successful use of c-business practices and its perceived benefits, as well as improvement in organizational capabilities; then, this study identifies the influence of organizational learning and knowledge management processes on the successful use of c-business. Data gathered from 202 CIOs of large Taiwanese organizations are employed to test the relationships between the research model constructs using a structural equation modeling (SEM) approach. The study hypotheses are strongly supported: the synergies of organizational learning and knowledge management are found to influence the successful use of e-business. The implications of this finding are also discussed.

1. Anderson, J. C.,Gerbing, D. W.(1988).Structural equation modeling in practice: a review and recommended two-step approach.Psychological Bulletin,103,411-423.
2. Ash, C.G.,Burn, J.M.(2003).A strategic framework for the management of ERP enabled c-business change.European Journal of Operational Research,146(2),374-387.
3. Attewell, P.(1992).Technology diffusion and organizational learning: the cane of business computing.Organization Science,3(1),1-19.
4. Bagozzi R.P.,Yi Y.(1988).On the evaluation of structural equation model.Journal of Academy of Marketing Science,16(1),74-94.
5. Barney, J.B.(1997).Gaining and Sustaining Competitive Advantage.Reading, MA:Addison-Wesley.
6. Barney, J.B.(1991).Firm resources and sustained competitive advantage.Journal of Management,17(1)
7. Bong, S.H.,Lee, J.,Gil, Y.(2004).Effective team processes for technology internalization with special emphasis on knowledge management: successful late starter, Samsungcase.International Journal of Technology Management,27(1),16-39.
8. Borromeo, J.,McGuinness, D.(2001).Becoming eB ready.Energy Markets,6(1)
9. Bradford M.,Florin J.(2003).Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems.International Journal of Accounting information Systems,4(3),205-225.
10. Browne M.W.,Cudeck R.(1993).Alternative Ways of Assessing Model Fit.Newbury Part:Sage.
11. Caloghirou, Y.,Kastelli, I.,Tsakanikas, A.(2004).Internal capabilities and external knowledge sources: complements or substitutes for innovation performance.Technovation,24(1),29-39.
12. Carayasinis, E.G.,Alexander, J.,Ioannidis, A.(2000).Leveraging knowledge, learning, and innovation in forming strategic government-university-industry (GUI) R&D partnerships in the US, Germany, and France.Technovation,20,477-488.
13. Celuch, K.G.,Kasouf, C.J.,Peruvemba, V.(2002).The effects of perceived market and learning orientation on assessed organizational capabilities.Industrial Marketing Management,31,545-554.
14. Chan, M.F.S.,Chung, W.W.C.(2002).A framework to develop an enterprise information portal for contract manufacturing.International Journal of Production Economics,75(1),113-126.
15. Chau, P.Y.K.,Hu, P.J.E.(2001).Information technology acceptance by individual professinnals: a model comparison approach.Decision Science,32(4),699-719.
16. Clemons, E. K.,M. C. Row.(1991).Sustaining IT advantage: The role of structural differences.MIS Quart,15(3),275-292.
17. Cohen, W.,Levinthal, D.(1990).Absorptive capacity: a new perspective on learning and innovation.Administrative Science Quarterly,35(1),128-152.
18. Damaskopoulos, P.,Evgeniou, T.(2003).Adoption of new economy practices by SMEs in Eastern European.European Management Journal,21(2),133-145.
19. Damodaran, L.,Olpher, W.(2000).Barriers and facilitators to the use of knowledge management systems.Behaviour and Information Technology,19(3),405-413.
20. Darroch, J.,McNaughton, R.(2002).Examining the link between knowledge management practices and types of innovation.Journal of Intellectual Capital,3(3),210-222.
21. DeLone, W.H.,McLean, E.R.(2003).The DeLone and McLean model of information systems success: A ten-year update.Journal of Management Information Systems,19(4),9-30.
22. Dewar, R.D.,Dutton, J.E.(1986).The adoption of radical and incremental innovations: an empirical analysis.Management Science,32,1422-1433.
23. Drucker, P.(1993).Post-Capitalist Society.New York:Butterworth-Heineman.
24. Dubelaar, C.,Sohal, A.,Savic, V.(2005).Benefits impediments and critical success factors in B2C e-business adoption.Technovation,25,1251-1262.
25. Duncan R,Weiss A.(1979).Organizational learning: implications for organizational design.Res Organ Behav,1,75-123.
26. Ettlie, J.,Bridges, W.,O''Keefe, R.(1984).Organization strategy and structural differences for radical versus incremental innovation.Management Science,30(6),682-695.
27. Fahey, L.,Srivastava, R.,Sharon, J.S.,Smith, D.E.(2001).Linking e-business and operation processes: the role of knowledge management.IBM Systems Journal,40(4),889-907.
28. Gilbert, M.,Cordey-Hayes, M.(1996).Understanding the process of knowledge transfer to achieve successful technological innovation.Technovation,16(6),301-312.
29. Gold A.H.,Malhotra A.,Segars A. H.(2001).Knowledge Management: An Organizational Capabilities Perspective.Journal of Management Information Systems/Summer,18(1),185-214.
30. Grant R.M.(1996).The resource-based theory of competitive advantage: Implications for strategy formulation.California Management Rev.,33(3),114-135.
31. Hair J.F.,Anderson R.L.,Tatham W.C.(1998).Multivariate Data Analysis with Reading.Upper Saddle River, NJ:Prentice-Hall.
32. Hall, R.,Andriani, P.(2003).Managing knowledge associated with innovation.Journal of Business Research,56(2),145-152.
33. Heijden H.V.D.(2001).Measuring IT core capabilities for electronic commerce.Journal of information Technology,16(1)
34. Hoyle R.H.(1995).Structuring Equation Modeling: Concepts, Issues and Applications.London:Sage.
35. Hult, G.T.(1998).Managing the international strategic sourcing process as market-driven organizational learning system.Decision Sciences,29(1),193-216.
36. Hult, G.T.,Ferrell, O.C.(1997).A global learning organization structure and market information processing.Journal of business research,40(2),155-166.
37. Jackson, P.,Harris, L.(2003).E-business and organizational change.Journal of organizational Change Management,16(5),497-511.
38. Johannessen, J.A.,Olsen, B.,Olaisen, J.(1999).Aspects of innovation theory based on knowledge-management.international Journal of Information Management,19(2),121-139.
39. Johnson, M.(1997).Teleworking in Brief.Oxford:Butterworth-Heinermann.
40. Joreskog K.G.,Sorbom D.D.(1996).LISREL 8: Structural Equation Modeling.Chicago:Scientific Software International Cop.
41. Kettinger, W.J.,Grover, V.,Guha, S.,Segars, A.H.(1994).Strategic information systems revisited.MIS Quarterly,18(1),31-58.
42. Lassila, K.S.,Brancheau, J.C.(1999).Adoption and utilization of commercial software packages: Exploring utilization equilibria, transitions, triggers, and tracks.Journal of Management Information Systems,16(2),63-90.
43. Lederer, A.L.,Mirchandami, D.A.,Sims, K.(2001).The search for strategic advantage from the World Wide Web.International Journal of Electronic Commerce,5(4),117-113.
44. Leonard-Barton, D.(1992).Core capabilities and core rigidities: a paradox in managing new product development.Strategic Management Journal,13(11),11-25.
45. Lewis, R.,Cockrill, A.(2002).Going global-remaining local: the impact of c-commerce on small retail firms in Wales.International Journal of Information Management,22(3),195-209.
46. Liebowitz, J.(2002).Facilitating innovation through knowledge sharing: a look at the US Naval Surface Warfare Center-Carderock division.Journal of Computer Information Systems,42(5),1-6.
47. Liedtka J. M.(1996).Collaborating across lines of business for competitive advantage.Academic Management Execution,10,20-37.
48. Lin, H.F.,Lee, G.G.(2005).Impact of organizational learning and knowledge management factors one-business adoption.Management Decision,43(2),171-188.
49. Martin, L. M.,Matlay, H.(2003).Innovative use of the internet in established small firms: the impact of knowledge management and organizational learning in accessing new opportunities.Qualitative Market Research: An international Journal,6(1),18-26.
50. Martinez, J.J.,Redondo Y.P.(2004).The influence of EDI adoption over its perceived benefits.Technoration,24,73-79.
51. Mata, F.,Fuerst, W.,Barney, J.(1995).Information technology and sustained competitive advantage: A resource-based analysis.MIS Quart,19(4),487-505.
52. McGowan, M.K.,Madey, G.R.(1998).The influence of organizational structure and organizational learning factors on the extent of EDI implementation in US Firms.Information Resource Management Journal,11(3),17-27.
53. McManus, D.J.,Sankar, C.S.,Carr, H.H.,Ford, F.N.(2002).Intra-organizational Versus Inter-organizational Uses and Benefits of Electronic Mail.Information Resources Management Journal,15(3),1-13.
54. Mirani. R.,Lederer, A.L.(1998).An instrument for assessing the organizational benefits of IS projects.Decision Sciences,29(4),803-838.
55. Montealegre R.(2002).A process model of capability development: Lessons from the electronic commerce strategy at Bolsa de Valores de Guayaquil.Organization Science,13(5),514-531.
56. Moodley, S.(2003).The challenge of c-business for South African apparel sector.Technovation,23(7),557-570.
57. Nah, F.,Siau, K.,Tian, Y.,Ling, M.(2002).Knowledge management mechanisms in c-commerce: a study of online retailing and auction sites.Journal of Computer Information Systems,42(5),119-128.
58. Nevis, E. C.,DiBella, A. J.,Gould, J. M.(1995).Understanding organizations as learning systems.Sloan Management Review,36(2),73-85.
59. Nonaka, I.,Takeuchi, H.(1995).The Knowledge Creating Company.Oxford:Oxford University Press.
60. Oliver C.(1997).Sustainable competitive advantage: Combining institutional and resource-based views.Strategic Management J.,18(9),697-713.
61. Raymond, L.,Blili, S.(2001).Organizational learning as a foundation of electronic commerce in the network organization.International Journal of Electronic Commerce,5(2),29-45.
62. Robey, D.,Ross, J.W.,Boudreau, M.C.(2002).Learning to implement enterprise systems: an exploratory study of the dialectics of change.Journal of Management information Systems,19(1),17-46.
63. Ross, J.,Beath, C.,Goodhue, D.(1996).Develop long-term competitiveness through IT assets.Sloan Management Rev.,38(1),31-42.
64. Segars, A.H.,Grover V.(1998).Strategic information systems planning: an investigation of the constructs and its measurement.MIS Quarterly,22(2),139-163.
65. Sinkula, J.M.,Baker, W.E.,Noordewier, T.(1997).A framework for market-based organizational learning: linking values, knowledge, and behavior.Journal of Academic Market Science,25(4),305-318.
66. Teece, D.J.,Pisano, G.,Shuen, A.(1997).Dynamic capabilities and strategic management.Strategic Management Journal,18(7),509-533.
67. Teo, T.S.H.,Pian, Y.(2004).A model for Web adoption.Information and Management,41(4),457-468.
68. Thong, J.Y.L.(1999).An integrated model of information systems adoption in small business.Journal of Management information Systems,15(4),187-214.
69. Tornatzky, L.,Fleischer, M.(1990).The processes of technological innovation.New York, NY:Lexington.
70. Veliyath, R.,Fitzgerald, E.(2000).Firm capabilities, business strategies, customer preference, and hypercompetitive areas: the sustain ability of competitive advantages with implications for firm competitiveness.Competitiveness Review,10(1),56-82.
71. Venkatesh, V.,Speier, C.(2000).Creating an effective training environment for enhancing telework.International Journal of Human Computer Studies,52(6),991-1005.
72. Young, D.,Benamati, J.(2000).Differences in public Web sites: The current state of large U.S. firms.Journal of Electronic Commerce Research,1(3)
73. Zhu, K.,Kraemer K.L.,Xu S.,Dedrick, J.(2004).Information technology payoff in c-business environments: An international perspective on value creation of e-business in the financial services industry.Journal of Management Information Systems,21(1),17-54.
74. Zhu, K.,Kraerner K.L.(2005).Post-adoption variations in usage and value of e-business by organizations: Cross-country evidence from the retail industry.Information Systems Research,16(1),61-84.
75. Zhuang, V.,Lederer, A.L.(2003).An instrument for measuring the business benefits of e-commerce retailing.International Journal of Electronic Commerce,7(3),65-99.