题名

節慶意象與目的地飲食意象在遊客節慶體驗與行為意圖關係中的角色:台南清燙牛肉節實徵案例之研究

并列篇名

The Roles of Festival Image and Destination Food Image in the Relationship between Attendee’s Festival Experience and Behavioral Intentions: The Case of the Tainan Blanching Beef Festival

作者

黃仁宗(Jason Huang)

关键词

節慶體驗 ; 節慶意象 ; 目的地飲食意象 ; 遊客滿意度 ; 台南清燙牛肉節 ; Food Festival ; Festival Image ; Festival Experience ; Destination Food Image

期刊名称

島嶼觀光研究

卷期/出版年月

9卷2期(2016 / 06 / 01)

页次

1 - 32

内容语文

繁體中文

中文摘要

台南市政府近年來積極推動觀光與品牌行銷,舉辦了相當多的美食節慶活動。若能透過提升節慶活動遊客美食體驗的滿意度,以提升節慶意象與目的地飲食意象,便可能對遊客行為意圖產生正向影響。本研究旨在測試上述的研究假設,並以2014 年台南清燙牛肉節為實證研究對象。本研究共收集有效問卷273 份,並以結構方程模型進行分析。研究結果支持透過意象轉移以影響行為意圖的研究模型,即節慶體驗會正向直接影響節慶意象與滿意度,且透過節慶意象與目的地飲食意象間接影響滿意度,而目的地飲食意象與滿意度則會正向影響行為意圖。研究結果清楚呈現了舉辦節慶活動對提升目的地意象的效益,其影響路徑乃透過節慶意象→目的地飲食意象→行為意圖,以達到影響行為意圖。本研究證實節慶意象與目的地飲食意象是重要的研究變項,研究結果清楚揭示此二者在節慶活動中扮演的關鍵中介角色,其中,尤以目的地飲食意象在節慶觀光與城市品牌化中所佔有的特殊地位,最值得注意。最後,則對辦理美食節慶活動提出一些實務上的建議。

英文摘要

Tainan has long enjoyed a reputation as a land of delicious snack foods and traditional cuisine. This study aims to investigate, in the context of food festival, the roles of festival image and destination food image in the relationships between festival experience and behavioral intentions. A survey was conducted at a food festival in Tainan, Taiwan and a total of 273 usable questionnaires were collected. A conceptual model was proposed and tested with structural equation modeling, and all hypotheses are empirically supported. Findings from this study reveal that there is an image transfer between festival image and destination food image. Via this route, festival image partially mediates festival experience and destination food image, while destination food image serves as a mediator between festival image and behavioral intentions. Managerial implications for city officials and managers with festival and destination marketing organizations were provided.

主题分类 人文學 > 地理及區域研究
参考文献
  1. 王建興、方怡潔(2014)。賽會形象、目的地意象、賽會滿意度與行為意圖之關係研究。臺灣體育運動管理學報,13(2),135-157。
    連結:
  2. 林宏恩、古志銘、陳文貞(2010)。運動觀光賽會形象、目的地形象與目的地忠誠度關係之研究─以2009 高雄世界運動會為例。休閒與遊憩研究,4(1),157-184。
    連結:
  3. 胡俊傑(2009)。服務品質、服務價值、休閒體驗、滿意度對行為意向之影響─以2008 年澎湖菊島海鮮節為例。島嶼觀光研究,2(3),46-74。
    連結:
  4. Ringle, C.M., Wende, S. & Becker, J.M. (2015). SmartPLS 3, Boenningstedt: SmartPLS GmbH, http://www.smartpls.com. Robinson, R.N.S. & Clifford, C. (2007). Primi, Secondi
  5. Adema, P.(2006).University of Texas at Austin.
  6. Baker, D. A.,Crompton, J. L.(2000).Quality, satisfaction and behavioral intentions.Annals of Tourism Research,27(3),785-804.
  7. Baloglu, S.,McCleary, K.W.(1999).A model of destination image formation.Annals of Tourism Research,26(4),868-897.
  8. Chang, W.,Yuan, J.(2011).A taste of tourism: Visitors' motivations to attend a food festival.Event Management,15(1),13-23.
  9. Chi, C.G.Q. ,Qu, H.(2008).Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach.Tourism Management,29(4),624-636.
  10. Chi, C.G.Q.,Chua, B.L.,Othman, M.,Karim, M.S.A.(2013).Investigating the structural relationships between food image, food satisfaction, culinary qualityquality,and behavioral intentions: The case of Malaysia.International Journal of Hospitality & Tourism Administration,14(2),99-120.
  11. Cohen, J.(1988).Statistical power analysis for the behavioral sciences.Mahwah, NJ:Lawrence Erlbaum.
  12. Cole, S.T.,Illum, S.F.(2006).Examining the mediating role of festival visitors'satisfaction in the relationship between service quality and behavioral intentions.J. Vacation Marketing,12(2),160-173.
  13. Crompton, J. L.(1979).An assessment of the image of Mexico as a vacation destination and the influence of geographical location upon that image.Journal of Travel Research,17,18-23.
  14. Cronin, J. J.,Taylor, S. A.(1992).Measuring service quality: A re-examination and extension.The Journal of Marketing,56(3),55-68.
  15. Day, R. L.(1977).Extending the concept of consumer satisfaction.Association in Consumer Research,4,149-154.
  16. Deng, Q.(2011).Hong Kong,The Hong Kong Polytechnic University.
  17. Deng, Q. ,Li, M.(2014).A model of event-destination image transfer.Journal of Travel Research,53(1),69-82.
  18. Deng, Q,Li, M.,Shen, H.(2015).Developing a measurement scale for event image.Journal of Hospitality & Tourism Research,39(2),245-270.
  19. du Rand, G.,Heath, E.,Alberts, N.(2003).The role of local and regional food in destination marketing - A South African situation analysis.Journal of Travel & Tourism Marketing,14(3),97-112.
  20. Echtner,Ritchie(1993).The measurement of destination image: An empirical assessment.Journal of Travel Research,31(4),3-13.
  21. Engel, J. F.,Blackwell, R. D. ,Miniard, P. W.(1995).Consumer Behaviour.Orlando, FL:Harcourt Brace College Publishers.
  22. Fakaye, P.,Crompton, J.(1991).Image differences between prospective, firsttime, and repeat visitors to the Lower Rio Grande Valley.Journal of Travel Research,30(2),10-16.
  23. Florek, M. ,Insch, A.(2011).When fit matters: Leveraging destination and event image congruence.Journal of Hospitality Marketing & Management,20(3-4),265-286.
  24. Fornell, C.(1992).A national customer satisfaction barometer: The Swedish experience.Journal of Marketing,56(1),6-22.
  25. Fornell, C.,Larcker, D.F.(1981).Evaluating structural equation models with unobservable variables and measurement error.Journal of Marketing Research,18(1),39-50.
  26. Gursoy, D.,Spangenberg, E. R.,Rutherford, D. G.(2006).The hedonic and utilitarian dimensions of attendees' attitudes toward festivals.Journal of Hospitality & Tourism Research,30(3),279-294.
  27. Gwinner, K.(1997).A model of image creation and image transfer in event sponsorship.International Marketing Review,14(3),145-158.
  28. Gwinner, K.P.,Larson, B.V.,Swanson, S.R.(2009).Image transfer in corporate event sponsorship: Assessing the impact of team identification and eventsponsor fit.International Journal of Management and Marketing Research,2(1),1-16.
  29. Hair, J.F.,Hult, G.T.M.,Ringle, C.M.,Sarstedt, M.(2014).A primer on partial least squares structural equation modeling.Thousand Oaks, CA:Sage.
  30. Hair, J.F.,Ringle, C.M.,Sarstedt, M.(2011).PLS-SEM: Indeed a silver bullet.Journal of Marketing Theory and Practice,19(2),139-151.
  31. Hall, C.M.(ed.),Sharples, E.(ed.),Mitchell, R.(ed.),Cambourne, B.(ed.),Macionis, N.(ed.)(2003).Food tourism around the world: Development, management and markets.Oxford:Butterworth-Heinemann.
  32. Henseler, J.,Wilson, B.,Westberg, K.(2011).Managers' perceptions of the impact of sport sponsorship on brand equity: Which aspects of the sponsorship matter most?.Sport Marketing Quarterly,20(1),7-21.
  33. Huang, J. Z.,Li, M.,Cai, L. A.(2010).A model of community-based festival image.International Journal of Hospitality Management,29(2),254-260.
  34. Jung, T.H.,Ineson, E.M.,Kim, M.,Yap, M.H.T.(2015).Influence of festival attribute qualities on Slow Food tourists' experience, satisfaction level and revisit intention: The case of the Mold Slow Food festival.Journal of Vacation Marketing,21(3),277-288.
  35. Kaplanidou, K.,Vogt, C.(2007).The interrelationship between sport event and destination image and sport tourists' behaviors.Journal of Sport & Tourism,12(3-4),183-206.
  36. Karim, M. S. A.,Chua, B. L.,Salleh, H.(2009).Malaysia as a culinary tourism destination: International tourists' perspective.Journal of Tourism, Hospitality & Culinary Arts,63-78.
  37. Karim, M.S.A.,Chi, C.G.Q.(2010).Culinary tourism as a destination attraction: An empirical examination of destinations' food image.Journal of Hospitality Marketing & Management,19,531-555.
  38. Keller, K.L.(1993).Conceptualising, measuring and managing customer-based brand equity.Journal of Marketing,57(1),1-22.
  39. Kim, D.C.(2013).Lafayette, IN.,Purdue University.
  40. Kim, S.K.,Park, J.A.,Kim, W.(2015).The mediating effect of destination image on the relationship between spectator satisfaction and behavioral intentions at an international sporting event.Asia Pacific Journal of Tourism Research
  41. Kim, Y.H.,Kim, M.,Ruetzler, T.,Taylor, J.(2010).An examination of festival attendees' behavior using SEM.International Journal of Event and Festival Management,1(1),86-95.
  42. Kotler, P.(2003).Marketing Management.New Jersey:Prentice Hall.
  43. Kotler, P.,Hamlin, M.A.,Rein, I. ,Haider, D.H.(2002).Marketing Asian Places.Singapore:John Wiley & Sons (Asia).
  44. Kronenberg, C.(Ed.),Mueller, S.(Ed.),Peters, M.(Ed.),Pikkemaat, M.(Ed.),Weiermair, K.(Ed.)(2008).Change Management in Tourism.Berlin:Erich Schmidt Verlag.
  45. Lam, T.,Hsu, C.H.C.(2006).Predicting behavioral intention of choosing a travel destination.Tourism Management,27(4),589-599.
  46. Lee, J.,Kyle, G.,Scott, D.(2012).The mediating effect of place attachment on the relationship between festival satisfaction and loyalty to the festival hosting destination.Journal of Travel Research,51(6),754-767.
  47. Lee, J.S.,Lee, C.K.,Choi, Y.(2011).Examining the role of emotional and functional values in festival evaluation.Journal of Travel Research,50(6),685-696.
  48. Lee, S.,Arcodia, C.(2011).The role of regional food festivals for destination branding.International Journal of Tourism Research,13(4),355-367.
  49. Lee, Y.K.,Lee, C.K.,Lee, S.K.,Babin, B.J.(2008).Festivalscapes and patrons' emotions, satisfaction, and loyalty.Journal of Business Research,61(1),56-64.
  50. Lertputtarak, S.(2012).The relationship between destination image, food image and revisiting Pattaya, Thailand.International Journal of Business and Management,7(5),111-122.
  51. Lin, C.H.,Morais, D.B.,Kerstetter, D.L.,Hou, J.S.(2007).Examining the role of cognitive and affective image in predicting choice across natural, developed and theme park destinations.Journal of Travel Research,46(2),183-94.
  52. Lin, Y.C.,Pearson, T.E.,Cai, L.A.(2011).Food as a form of destination identity: A tourism destination brand perspective.Tourism & Hospitality Research,11(1),30-48.
  53. Ling, L.Q.,Karim, M.S,Othman, M.,Adzahan, N.M.,Ramachandran, S.(2010).Relationships between Malaysian food image, tourist satisfaction and behavioural intention.World Applied Sciences Journal,10,164-171.
  54. MacCannell, D.(1999).The Tourist: A New Theory of the Leisure Class.Berkeley, CA:University of California Press.
  55. Mason, M.C.,Paggiaro, A.(2012).Investigating the role of festivalscape in culinary tourism: The case of food and wine events.Tourism Management,33,1329-1336.
  56. Moon, K.S.,Kim, M.,Ko, Y.J.,Connaughton, D.P.,Lee, J.H.(2011).The influence of consumer's event quality perception on destination image.Managing Service Quality,21,287-303.
  57. Morgan, M.(2008).What makes a good festival? Understanding the event experience.Event Management,12(2),81-93.
  58. Oliver, R.(1980).A cognitive model of the antecedents and consequences of satisfaction decisions.Journal of Marketing Research,17(4),460-469.
  59. Pine, B. J., II、Gilmore, J.H.、夏業良譯、魯煒譯(2003)。體驗經濟時代。台北:城邦文化。
  60. Qu, H.,Kim, L.H.,Im, H.(2011).A model of destination branding: Integrating the concepts of the branding and destination image.Tourism Management,32(3),465-476.
  61. Quan, S.,Wang, N.(2004).Towards a structural model of the tourist experience: An illustration from food experiences in tourism.Tourism Management,25(3),297-305.
  62. Richards, G.(2012).An overview of food and tourism: trends and policies.Food and the Tourism Experience: The OECD-Korea Workshop
  63. Rigatti-Luchini, S.,Mason, M.(2010).An empirical assessment of the effects of quality, value and customer satisfaction on consumer behavioral intentions in food events.International Journal of Event Management Research,5(1),46-61.
  64. Robinson, R.N.S.,Clifford, C.(2007).Primi, Secondi, Insalata: Augmenting authenticity at special events via foodservice experiences.International Journal of Event Management Research,3(2),1-12.
  65. Schmitt, B.(1999).Experiential marketing.Journal of Marketing Management,15(1-3),53-67.
  66. Seo, S.,Yun, N.(2015).Multi-dimensional scale to measure destination food image: Case of Korean food.British Food Journal,117(12),2914-2929.
  67. Seo, S.,Yun, N.,Kim, O.Y.(2014).Destination food image and intention to eat destination foods: a view from Korea.Current Issues in Tourism
  68. Stylos, N.,Vassiliadis, C.A.,Bellou, V.,Andronikidis, A.(2016).Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination.Tourism Management,53(1),40-60.
  69. Talhah, H.F.,Hashim, R.(2012).Homestay destination: Accessing destination's food image, tourists' satisfaction and tourists' revisit intention.Current Issues in Hospitality and Tourism Research and Innovations,London:
  70. Tarn, J.(1999).Effects of service quality, perceived value and customer satisfaction on behavioural Intentions.Journal of Hospitality and Leisure Marketing,6(4),31-43.
  71. Telfer, D.,Wall, G.(1996).Linkages between tourism and food production.Annals of Tourism Research,23(3),635-653.
  72. Tellstrom, R.,Gustafasson, I.B. ,Mossberg, L.(2006).Consuming heritage: The use of local food culture in branding.Place Branding and Public Diplomacy,2(2),130-143.
  73. Timothy, D.J.,Ron, A.S.(2013).Understanding heritage cuisines and tourism: identity, image, authenticity and change.Journal of Heritage Tourism,8(2-3),99-104.
  74. Vinzi, V. E.(Ed.),Chin, W. W.(Ed.),Henseler, J.(Ed.),Wang, H.(Ed.)(2010).Handbook of Partial Least Squares Concepts, Methods and Applications.Berlin:Springer-Verlag.
  75. Wan, Y.K.P.,Chan, S.H.J.(2013).Factors that affect the levels of tourists' satisfaction and loyalty towards food festivals: A case study of Macau.International Journal of Tourism Research,15(3),226-240.
  76. Wong, J.,Wu, H.C.,Cheng, C.C.(2015).An empirical analysis of synthesizing the effects of festival quality, emotion, festival image and festival satisfaction on festival loyalty: A case study of Macau Food Festival.International Journal of Tourism Research,17(6),521-536.
  77. Xing, X.,Chalip, L.(2006).Effects of hosting a sport event on destination brand: A test of co-branding and match-up models.Sport Management Review,9(1),49-78.
  78. Yoon, Y.S.,Lee, J.S.,Lee., C.K.(2010).Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach.International Journal of Hospitality Management,29(2),335-342.
  79. Yu, L.,Wang, C. ,Seo, J.(2012).Mega event and destination brand: 2010 Shanghai Expo.International Journal of Event and Festival Management,3(1),46-65.
  80. Zarantonello, L.,Schmitt, B.H.(2013).The impact of event marketing on brand equity: the mediating roles of brand experience and brand attitude.International Journal of Advertising,32(2),255-280.
  81. Zhang, L.,Lin, S.,Fan, T.(2008).The antecedents of image transfer - An empirical study of event sponsorship.Advances in Consumer Research,Duluth, MN:
  82. 余基吉、趙海倫、盧俞亘(2011)。以消費者體驗觀點探討台南市美食與古蹟旅遊顧客滿意度行為意象關連性研究。臺灣觀光學報,8,1-12。
  83. 吳國榮(2006)。碩士論文(碩士論文)。台中,靜宜大學觀光事業系。
  84. 李佳珮、莊茹倩、鍾志強(2010)。遊客旅遊意象、體驗與行為意圖關係之研究─以古坑旅遊地區為例。休閒運動期刊,9(7),47-59。
  85. 李慧、林曉(2011)。節事行銷的長期旅遊效應考慮-事件形象、事件滿意和來訪意願的關係研究。技術經濟與管理研究,9,110-114。
  86. 沈芳如(2008)。碩士論文(碩士論文)。台北,臺灣師範大學歷史學系。
  87. 許美鈴(2014)。碩士論文(碩士論文)。台北,中國文化大學觀光事業系。
  88. 陳勁甫、蘇佳鈴(2003)。遊客對觀光節慶活動意象、服務品質、滿意度與忠誠度關聯之研究—以屏東黑鮪魚文化觀光季為例。第3 屆觀光休閒暨餐旅產業永續經營學術研討會論文集
  89. 陳苡廷(2006)。碩士論文(碩士論文)。台中,中興大學行銷學系。
  90. 黃惠珍(2007)。碩士論文(碩士論文)。台北,銘傳大學觀光研究所。
  91. 黃惠萱(2008)。碩士論文(碩士論文)。台北,中國文化大學觀光事業系。
  92. 黃萱榕(2012)。碩士論文(碩士論文)。高雄,高雄餐旅大學台灣飲食文化產業研究所。
  93. 黃夢媛(2015)。碩士論文(碩士論文)。澳門,澳門科技大學國際旅遊管理學院。
  94. 詹又臻(2014)。碩士論文(碩士論文)。台北,中國文化大學觀光事業系。
  95. 譚健萍(2013)。碩士論文(碩士論文)。廣州,華南理工大學現代服務業研究院。
被引用次数
  1. 蔡玲瓏(2020)。服務創新與節慶意象對遊客重遊意願之影響-以臺灣燈會為例。休閒產業管理學刊,13(1),1-26。
  2. 蔡瑋菱,黃仁宗(2018)。節慶體驗與節慶意象對宗教節慶遊客的情緒、知覺價值、滿意度與行為意圖的影響-台南市鹿耳門天后宮文化季的實徵案例研究。島嶼觀光研究,11(2),51-87。
  3. 曾繁絹,白佩宜(2023)。以語料庫分析社群媒體探討地方觀光吸引力-臺南市政府臉書專頁為例。圖書資訊學刊,21(2),89-118。
  4. 張德儀,沈進成,李志偉(2018)。以從眾行為理論探討大陸網民來臺觀光意象、知覺價值及行為意圖之研究。島嶼觀光研究,11(2),27-50。