Library 2.0的網站評估指標建構和服務功能分析研究

Website Evaluation Indicators and Service Functions of Library 2.0

林淑瓊(Shu-Chiung Lin)；陳海璆(Hai-Chiew Tan)；陳澄瑞(Chen-Jui Chen)

國書館 ； 網站評估指標 ； 服務功能 ； National Central Library ； Website evaluation indicator ； Service Function

商略學報

8卷1期（2016 / 03 / 01）

17 - 40

繁體中文

圖書館網站不僅是便利民眾獲取知識的重要管道，更應掌握Web 2.0資訊發展趨勢，以建置符合使用者資訊需求的多功能網站。本研究透過文獻分析建構圖書館網站功能的四個評估構面，並且分析Library 2.0的服務項目，再以此為基礎設計問卷，並以國家圖書館網站使用者為調查對象，進行Library 2.0網站功能和服務功能認知程度與重視程度之差異分析。研究結果顯示，使用者對於Library 2.0網站功能和服務功能的重視程度皆高於認知程度，表示使用者對於現今Library 2.0的功能與服務的認知皆期望有更多提升品質的空間，在網站功能部份為內容品質與資源搜尋等，在網站服務部份為部落格服務項目的「提供部落格作為圖書館與使用者間之學術交流管道」。本研究成果可提供國家圖書館或其他圖書館作為調整與強化網站功能的參考依據，並作為網站經營者制定相關服務策略之參考。

Library website is an important and convenient channel to provide users accessing abundant knowledge. Not only the modern libraries must maintain their basic functions of traditional services and book reservation, but also they should further master the developing trend of Web 2.0 to continuously improve service quality and website functions as well as to establish multi-functional websites that match the users’ needs of information search. This study reviews literatures to build four evaluative constructs of library website including website content, website structure & navigation, website design, and website service & promotion. Meanwhile, this study also analyzes applications and services of Web 2.0 and Library 2.0. This study integrates website evaluative indicators with service items of Library 2.0 to design a questionnaire for differential analysis between perceived degree and attention degree of website functions and services of Library 2.0. In addition, the readers and users of National Central Library are participants to response the web or paper questionnaire. The results show users’ attention degree of website functions and services of Library 2.0 is higher the perceived degree. The meaning of the finding points out the modern users expect for providing quality of functions and services of Library 2.0. In the functions of website, the users pay much attention to the content quality and resource searching function of National Central Library website. In the services of Library 2.0, the users who have the concepts of Web 2.0 attach importance to the service of providing blogs that is a communicative channel between library and users to make academic communications. The results can be used as a reference basis for the National Central Library to adjust and enforce the website functions, and also as a reference for the website decision maker to establish related service strategies.

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