题名

Effects of Individual Factors and Marketing Strategies on Impulsive Buying Urge in TV Shopping

并列篇名

電視購物中,個人因素與行銷策略對衝動購買迫切性之影響

DOI

10.3966/207321472018061002003

作者

陳薇薇(WeiWei Chen);蔡東峻(Dungchun Tsai);陳獻凱(Hsien-Kai Chen)

关键词

Television Shopping ; Impulse Buying ; Attractiveness ; Perceived Risk ; Positive Affect ; 電視購物 ; 衝動購買迫切性 ; 吸引力 ; 知覺風險 ; 正面情緒

期刊名称

商略學報

卷期/出版年月

10卷2期(2018 / 06 / 01)

页次

131 - 150

内容语文

英文

中文摘要

Rapid growth of TV shopping is attributed to the fact that viewers make impulse purchase on TV shopping channels. By applying Beatty and Ferrell (1998)'s impulse buying model and incorporating two new antecedents (perceived risk and the attractiveness of host and celebrity) which are unique to TV shopping, this study investigates the antecedents of viewers' impulse buying urge. Analysis of a questionnaire survey with 262 subjects, utilizing structural equation modelling, reveals that impulse buying tendency has the strongest impact on viewers' impulse buying urge, followed by TV shopping channel browsing behaviors and positive affect. In addition, viewers who perceive less risk toward TV shopping and have less time to go out shopping are more likely to browse TV shopping channels. The authors also find that positive affect is primarily enhanced by attractive hosts and celebrities. Through the examination of a comprehensive framework, this study contributes that the previously found and new factors could influence buying urge in TV shopping contexts and compare their relative impact. In addition, this study extends the applicability of impulse buying model in the TV shopping context and also identifies additional constructs, including perceived risk and attractiveness of host and celebrity, which are not discussed in the model.

英文摘要

電視購物快速成長,歸因於收視者在觀看電視購物頻道時常會發生衝動性購買的行為。本研究應用Beatty and Ferrell (1998)衝動購買的模式,並加入知覺風險與主持人與來賓吸引力等兩個因素,探討影響電視購物衝動購買迫切性的前因。本研究透過問卷調查方式,蒐集262位有效樣本,經由線性結構模式分析發現,收視者衝動購買傾向是最主要影響衝動購買迫切性的因素,其次是電視購物頻道瀏覽行為與收視時的正面情緒。本研究進一步發現,低知覺風險和較少時間外出購物的收視者,會增加電視購物頻道瀏覽行為,主持人與來賓的吸引力會大幅影響收視時的正面情緒。本研究透過整體性架構,探討多個影響因素,並比較個別因素的影響程度,對於電視購物衝動迫切性有更完整的了解。

主题分类 基礎與應用科學 > 資訊科學
社會科學 > 經濟學
社會科學 > 管理學
参考文献
  1. Ahearne, M.,Gruen, T. W.,Jarvis, C. B.(1999).If Looks Could Sell: Moderation and Mediation of the Attractiveness Effect on Salesperson Performance.International Journal of research in marketing,16(4),269-284.
  2. Alcańiz, E. B.,Blas, S. S.,Garcia, I. S.(2004).Motivational Segmentation of Spanish Teleshoppers in an International Context.Journal of International Consumer Marketing,7(1),97-122.
  3. Beatty, S. E.,Ferrell, E. M.(1998).Impulse Buying: Modeling its Precursors.Journal of Retailing,74(2),169-191.
  4. Blasco-Arcas, L.,Hernandez-Ortega, B.,Jimenez-Martinez, J.(2013).Adopting Television as a New Channel for E-commerce. The Influence of Interactive Technologies on Consumer Behavior.Electronic Commerce Research,13(4),457-475.
  5. Brida, JG,Tokarchuk, O.(2017).Tourists' Spending and Adherence to Shopping Plans: The Case of the Christmas market in Merano, Italy.Tourism Management,61,55-62.
  6. Burgess, B.(2003).A Comparison of TV Home Shoppers Based on Risk Perception.Journal of Fashion Marketing and Management,7(3),259-271.
  7. Chang, C-L., 2014. The Drop of Rating Stimulates TV Shopping Channels to Enter E-commerce, retrieved from http://www.cna.com.tw/magazine/13/201410060001-1.aspx
  8. Chang, M.,Wu, W.(2012).Revisiting Perceived Risk in the Context of Online Shopping: An Alternative Perspective of Decision-Making Styles.Psychology & Marketing,29(5),378-400.
  9. Cloninger, R. C.,Przybeck, T. R.,Svrakic, D. M.(1991).The Tridimensional Personality Questionnaire: U.S. Normative Data.Psychological Reports,69(3),1047-1057.
  10. Cobb, C.J.,Hoyer, W.D.(1986).Planned versus Impulse Purchase Behavior.Journal of Retailing,62(4),384-409.
  11. Coley, A.,Burgess, B.(2003).Gender Differences in Cognitive and Affective Impulse Buying.Journal of Fashion Marketing and Management,7(3),282-295.
  12. Cooper, L.(2013).How to Switch on to the TV Shoppers.Marketing Week,3
  13. Cox, A.D.,Cox, D.,Anderson, R.D.(2005).Reassessing the Pleasures of Store Shopping.Journal of Business Research,58(3),250-259.
  14. Dholakia, R. R.(1999).Going Shopping: Key Determinants of Shopping Behaviors and Motivations.International Journal of Retail & Distribution Management,27(4),154-165.
  15. Dickson, P. R.,Sawyer, A. G.(1990).The Price Knowledge and Search of Supermarket Shoppers.Journal of Marketing,54(3),42-53.
  16. Dowling, G. R.,Staelin, R.(1994).A Model of Perceived Risk and Intended Risk-handling Activity.Journal of Consumer Research,21(1),119-134.
  17. Egeln, L. S.,Joseph, J. A.(2012).Shopping Cart Abandonment in Online Shopping.Atlantic Marketing Journal,1(1),1-14.
  18. Flight, R. L.,Rountree, M. M.,Beatty, S. E.(2012).Feeling the Urge: Affect in Impulsive and Compulsive Buying.Journal of Marketing Theory & Practice,20(4),453-466.
  19. Goldman, A.(1977).The Shopping Style Explanation for Store Loyalty.Journal of Retailing,53(4),33-46.
  20. Hair, J. E.,Anderson, R. E.,Tatham, R. L.,Black, W.(1998).Multivariate Data Analysis.Upper Saddle River, NJ:Prentice Hall.
  21. Heilman, C.M.,Nakamoto, K.,Rao, A.G.(2002).Pleasant Surprises: Consumer Response to Unexpected in-store Coupons.Journal of Marketing Research,39(2),242-252.
  22. Herabadi, A. G.,Verplanken B.,Knippenberg, A. V.(2009).Consumption Experience of Impulse Buying in Indonesia: Emotional Arousal and Hedonistic Considerations.Asian Journal of Social Psychology,12(1),20-31.
  23. Horton, D.,Wohl, R. R.(1956).Mass Communication and Para-social Interaction.Psychiatry,19(3),215-229.
  24. Huang ,K. S.,Gale, F.(2009).Food Demand in China: Income, Quality, and Nutrient Effects.China Agricultural Economic Review,1(4),395-409.
  25. Istudor, N.,Pelau, C.(2013).Impulsive Buying Behavior Depending on Gender.International Journal of Management Science & Technology Information,2(10),157-165.
  26. Kaltcheva, V.D.,Weitz, B.A.(2006).When Should a Retailer Create an Exciting Store Environment?.Journal of Marketing,70(1),107-118.
  27. Kim, M.,Lennon, S. J.(2000).Television Shopping for Apparel in the United States: Effects of Perceived amount of Information on Perceived Risks and Purchase Intentions.Family and Consumer Sciences Research Journal,28(3),301-330.
  28. Lee, S.-H.,Lennon, S. J.,Rudd, N. A.(2000).Compulsive Consumption Tendencies among Television Shoppers.Family and Consumer Sciences Research Journal,28(4),463-488.
  29. Leong, LY,Jaafar, NI,Ainin, S.(2018).The Effects of Facebook Browsing and Usage Intensity on Impulse Purchase in F-Commerce.Computer in Human Behavior,78,160-173.
  30. Leug, J. E.,Ponder, N. N.,Beatty, S. E.,Capella, M. L.(2006).Teenagers' Use of Alternative Shopping Channels: A Consumer Socialization Perspective.Journal of Retailing,82(2),137-153.
  31. Lim, C. M.,Kim, Y-K.(2011).Older Consumers' TV Home Shopping Loneliness, Parasocial Interaction, and Perceived Convenience.Psychology and Marketing,28(8),763-780.
  32. Lim, C. M.,Kim, Y-K.(2017).Older Consumers' TV Shopping: Emotions and Satisfaction.International Journal of Retail & Distribution Management,45(3),292-307.
  33. Lin, P.,Lin, Z.(2013).Buying Impulse Triggered by Digital Media.Service Industries Journal,33(9/10),892-908.
  34. Lin, S.,Lo, L. Y.(2016).Evoking Online Consumer Impulse Buying through Virtual Layout Schemes.Behaviour & Information Technology,35(1),38-56.
  35. Luo, M. M.,Chen, J.,Ching, R. H.,Liu, C.(2011).An Examination of the Effects of Virtual Experiential Marketing on Online Customer Intentions and Loyalty.Service Industries Journal,31(13),2163-2191.
  36. McColl, R.,Truong, Y.(2013).The Effects of Facial Attractiveness and Gender on Customer Evaluations During A Web-Video Sales Encounter.Journal of Personal Selling & Sales Management,33(1),117-128.
  37. Mihić, M.,Milaković, I. K.(2017).Examining Shopping Enjoyment: Personal Factors, Word of Mouth and Moderating Effects of Demographics.Economic Research Ekonomska Istraživanja,30(1),1300-1317.
  38. Myers, H.,Lumbers, M.(2008).Understanding Older Shoppers: A Phenomenological Investigation.Journal of Consumer Marketing,25(5),294-301.
  39. Nanda, A.(2013).Impulse Buying of Apparels.International Journal of Research in Commerce & Management,4(2),170-176.
  40. Parboteeah, D. V.,Valacich, J. S.,Wells, J. D.(2009).The Influence of Website Characteristics on a Consumer's Urge to Buy Impulsively.Information Systems Research,20(1),60-78.
  41. Park, H. C.-M.,Lim, V. B.,Kim, Y.-K.(2011).Benefit Segmentation of TV Home Shoppers.International Journal of Retail & Distribution Management,39(1),7-24.
  42. Park, J. H.,Lennon, S. J.(2006).Psychological and Environmental Antecedents of Impulse Buying Tendency in the Multichannel Shopping Context.Journal of Consumer Marketing,23(2),56-66.
  43. Parsad, C.,Prashar, S.,Tata, VS(2017).Understanding Nature of Store Ambiance and Individual Impulse Buying Tendency on Impulsive Purchasing Behaviour: An Emerging Market Perspective.Decision,44(4),297-311.
  44. Rajamma, R.,Paswan, AK.,Hossain, M.(2009).Why Do Shoppers Abandon Shopping Cart? Perceived Waiting Time, Risk, and Transaction Inconvenience.Journal of Product & Brand Management,18(3),188-197.
  45. Reinhard, M.-A.,Messner, M.,Sporer, S. L.(2006).Explicit Persuasive Intent and its Impact on Success at Persuasion - the Determining Roles of Attractiveness and Likeableness.Journal of Consumer Psychology,16(3),249-259.
  46. Rook, D. W.,Fisher, R. J.(1995).Normative Influences on Impulsive Buying Behavior.Journal of Consumer Research,22(3),305-313.
  47. Rubin, A.M.,Step, M.M.(2000).Impact of Motivation, Attraction, and Parasocial Interaction on Talk Radio Listening.Journal of Broadcasting,44(4),635-54.
  48. Segal, B.,Podoshen, J. S.(2013).An Examination of Materialism, Conspicuous Consumption and Gender Differences.International Journal of Consumer Studies,37(2),189-198.
  49. Sethi, U. J.,Sethi, R. S.(2016).Impact of Internet Usage Riskness, Attitude towards Website Safety, Online Shopping Convenience on Online Purchase Intention.International Journal of Research in Commerce & Management,7(10),11-14.
  50. Shannon, R.,Mandhachitara, R.(2008).Causal Path Modeling of Grocery Shopping in Hypermarkets.Journal of Product & Brand Management,17(5),327-340.
  51. Sharma, P.,Sivakumaran, B.,Marshall, R.(2014).Exploring Impulse Buying in Services: Toward an Integrative Framework.Journal of the Academy of Marketing Science,42(2),154-170.
  52. Shen, P-H., 2016. Alliance of TV Shopping Channels Broadens the Markets. Retrieved from http://www.chinatimes.com/realtimenews/20161021001762-260410.
  53. Stephens, D.L.,Hill, R.P.,Bergman, K.(1996).Enhancing the Consumer-Product Relationship: Lesson from the QVC Home Shopping Channel.Journal of Business Research,37(3),193-200.
  54. Stevens, P.(2017).Retail Therapy the Electronic Way.TVB Europe,12-13
  55. Tao, S.,Guohua, W.(2011).Trait Predictors of Online Impulsive Buying Tendency: A Hierarchical Approach.Journal of Marketing Theory & Practice,19(3),337-346.
  56. Tsiros, M.,Mittal, V.(2000).Regret: A Model of its Antecedents and Consequences in Consumer Decision Making.Journal of Consumer Research,26(4),401-417.
  57. Warden, C. A.,Huang, S. C.-T.,Liu, T.-C.,Wu, W.-Y.(2008).Global Media, Local Metaphor: Television Shopping and Marketing-as-relationship in America, Japan, and Taiwan.Journal of Retailing,84(1),119-129.
  58. Watson, D.,Clark, L. A.,Tellegen, A.(1988).Development and Validation of Brief Measures of Positive and Negative Affect: The PANAS Scales.Journal of Personality and Social Psychology,54(6),1063-1070.