長照機構社會支持對照服員悲憫疲憊之影響

The Impact of Social Support on Caregivers' Compassion Fatigue in the Long-Term Care Institution

10.3966/207321472020091203002

王精文(Ching-Wen Wang)；陸佳瑩(Chia-Ying Lu)；盛彧(Yu Sheng)

悲憫疲憊 ； 離職傾向 ； 工作績效 ； 社會支持 ； Compassion Fatigue ； Turnover Intention ； Job Performance ； Social Support

商略學報

12卷3期（2020 / 09 / 01）

195 - 210

繁體中文

照服員為長照機構的第一線照顧提供者，也是照護品質的關鍵。照服員在長時間面臨住民之生老病死卻又無能為力時，心理可能會因為壓力而感到疲憊，影響工作表現並產生離職念頭，此時可以透過社會支持協助其度過各種壓力。本研究目的在探討照服員之悲憫疲憊對離職傾向及工作績效的影響，並探討社會支持是否具有調節效果。以長照機構照服員為對象，進行問卷調查，最後共回收84份有效問卷。資料分析結果，悲憫疲憊較高的照服員會有較高的離職傾向，同儕與朋友支持、家人支持對悲憫疲憊與離職傾向之關係具有調節效果。企業如果希望改善照服員離職率，可考慮設置員工協助方案，透過專業系統及人員協助，來預防與解決影響員工工作表現的相關因素。

The caregivers are the frontline staff to provide service and the key factors of caring quality. When the caregivers are faced with the illness and the death of the aging elderly, they would feel exhausted due to the pressure, which therefore affects their job performance and intends to quit. At this time, social support plays an important role, assisting caregivers to overcome different stress. The focus of this study is to explore the relationship between caregivers' compassion fatigue and their turnover intention and job performance, and how the social support can act as the moderator. This research questionnaire collected data from the long-term care facility of a nonpublic entity in in the central area of Taiwan. The data was gathered from 84 caregivers. The results of the study find that the more serious the compassion fatigue that the caregivers experiences, the greater rates of turnover intention they have. Besides, both peers and friends' supports and family members' support moderate between compassion fatigue and turnover intention. To improve the turnover rates of the caregivers, enterprises can provide employee assistance programs through professional system in the future, preventing and solving the problems that affect caregivers' job performance.

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