非營利組織專案管理職能表現與組織績效關係之研究

The Relationship between Project Management Competence and Organizational Performance in Nonprofit Organizations

高義展(I-Chan Kao)

非營利組織 ； 專案管理 ； 專案管理職能指標 ； 平衡計分卡 ； 組職績效 ； nonprofit organizations (NPO) ； project management ； project management competence indicators ； Balanced Scorecard ； organizational performance

城市學學刊

14卷（2024 / 09 / 01）

119 - 159

繁體中文;英文

本研究根據國際專案管理協會（International Project Management Association, IPMA）的專案管理個人職能基準第4版（Individual Competence Baseline, ICB 4.0）的架構與內涵所建構的非營利組織專案管理職能指標，做為本研究專案管理職能表現概況調查問卷題項及個案訪談大綱的內容；其次，本研究根據平衡計分卡的理論系統建構的財務控管、顧客認同、內部流程、學習成長等四項構面內涵所建構組織績效評估項目，做為本研究組織績效表現概況調查問卷題項。本研究編輯完成具信度與效度的《非營利組織專案管理職能表現與組織績效概況調查問卷》，以作為非營利組織專案管理職能表現以及組織績效表現評估之有效工具。本研究完成553名非營利組織成員進行《非營利組織專案管理職能表現與組織績效概況調查問卷》的便利取樣的網路問卷調查，瞭解非營利組織專案管理職能表現及組織績效表現的概況。研究結果發現非營利組織專案管理職能表現及組織績效均呈現中高程度的表現，且反映出非營利組織專案管理職能表現程度越高，其組織績效表現越佳。

This study developed project management competence indicators of nonprofit organizations based on the structure and content of the International Project Management Association's Individual Competence Baseline (ICB 4.0). These were used as survey questionnaire items regarding project management competence performance in nonprofit organizations, which served as the content of this study's case interview outline. Next, this study constructed organizational performance assessment items comprising four dimensions: financial control, customer recognition, internal processes and learning, and growth based on the Balanced Scorecard theoretical system. These were used as questionnaire items for organizational performance. This study developed and completed a reliable and valid questionnaire on the survey of project management competence performance and the organizational performance of nonprofit organizations. This was used as a valid tool for assessing nonprofit organizations' project management competence and organizational performance. Using convenience sampling, we conducted a web-based survey questionnaire of 553 nonprofit organization members. The questionnaire on the survey of project management competence performance and organizational performance of nonprofit organizations was used to obtain an overview of project management competence and organizational performance in nonprofit organizations. The results indicate that both the project management competence performance and organizational performance of nonprofit organizations were medium to high; the higher the level of project management competence performance in nonprofit organizations, the better their organizational performance.