消費者對於食品管理議題關注及認知之探討

Study on Consumer's Concerns and Cognition on Food Safety Management

喻世青(SHIH-CHING YU)；汪佳穎(CHIA-YIN WANG)；鄭維智(WEI-CHIH CHENG)；闕麗卿(LIH-CHING CHIUEH )；蔡淑貞(SHU-JEAN TSAI)

食品 ； 為民服務信箱 ； Food ； Public Service Mailbox

食品藥物研究年報

14期（2023 / 12 / 01）

260 - 265

繁體中文;英文

本研究統計109－111年衛生福利部食品藥物管理署（下稱食藥署）「為民服務信箱」（亦稱為署長信箱）民眾所提問之議題中，針對食品類別之案件，統計各詢問類別案件數量，以「標示／成分」及「法律規範」為最大宗，此2類占總案件數77%，可見民眾對於食品標示及法規最有疑義，未來政策及法規擬定時，應可強化並更明確說明每條法規之適用性，增加問答集之內容，以淺顯易懂之文字說明法規。另，109－111年食藥署「為民服務信箱」案件數逐年下降，推論與食藥署近年設立食品標示及法規查詢平臺有關，提供民眾自我查詢，進而減少透過為民服務信箱詢問。為提升民眾對食品管理之知能，建議可再行檢視為民服務信箱之系統設計之介面，可考慮將相關食品查詢系統及平台介面連結至為民服務信箱之首頁，當民眾有疑問時，可以先行至相關查詢平台中查詢，以加速民眾對所關注議題之瞭解。

This study collects issues raised by the public in the "Public Service Mailbox (also known as the Director's Mailbox) of the Food and Drug Administration of the Ministry of Health and Welfare (hereinafter referred to as TFDA) from 2020 to 2022. Each inquiry category related to food are counted, with "labeling/ingredients" and "laws and regulate" being the largest cases. These two categories accounted for 77% of the total number of cases, which indicates the people have the most doubts on food labeling and regulations. Hence, future policies and regulations should strengthened on clear explanation of the applicability on each regulation, increased the content of the question and answer set, and explained the statute in easy-to-understand words. In addition, from 2020 to 2022, the number of cases in the TFDA "Public Service Mailbox" decreased year by year, which is inferred to be related to the establishment of food labeling and regulatory inquiry platform in recent years. In order to enhance public knowledge on food management, it is recommended to re-examine the system design interface of the public service mailbox, and consider linking the relevant food inquiry system and platform interface to the homepage of the public service mailbox. When the people have questions, they can first go to the relevant inquiry platform, which accelerate the public understanding of the issues of concern.