視覺障礙者智慧型手機使用之探究

The Use of Smartphones for People with Visual Impairments

10.6308/JCPRC.202312_(38).0003

盧冠甫(Kuan-Fu Lu)；黃宜君(I-Chun Huang)

視覺障礙者 ； 智慧型手機 ； people with visual impairments ； smartphones

諮商心理與復健諮商學報

38期（2023 / 12 / 01）

55 - 78

繁體中文;英文

隨著科技的進步，智慧型手機已經成為日常生活不可或缺的工具，視覺障礙者也普遍擁有智慧型手機，然而智慧型些手機在設計時，通常未將視覺障礙者的需求納入考量，以致他們在使用時容易受到限制。因此本研究目的旨在探究視覺障礙者對於智慧型手機功能以及智慧型手機於日常生活應用的滿意狀況，本研究使用問卷調查，以18歲至65歲之視覺障礙者為對象，共蒐集128份有效問卷。根據調查結果，視覺障礙者對智慧型手機的螢幕大小、作業系統和上網功能的滿意度較高，但對全球衛星定位系統精確度的滿意度最低；在日常生活應用方面，視覺障礙者對於智慧型手機應用在通訊、提醒和視聽娛樂等方面的滿意度較高，但在導航、訂餐和購物等方面的滿意度偏低；主要影響智慧型手機功能滿意度的因素為性別、年齡、有無使用螢幕報讀以及有無使用調整螢幕亮度顏色對比，而主要影響智慧型手機功能於日常生活應用滿意度的因素為障礙程度、視障發生年齡、外出獨立能力以及有無使用螢幕報讀。最後依據研究結果，提供智慧型手機開發團隊與視覺障礙服務規劃相關建議，以助改善視覺障礙者智慧型手機的使用經驗，並且提升獨立性。

As technology advances at a rapid pace, smartphones have become indispensable in our daily lives. A considerable number of people with visual impairments also own smartphones. However, their distinctive needs are frequently disregarded in smartphone design, resulting in various barriers in their smartphone usage. To begin to address this issue, this study aimed to investigate the satisfaction levels regarding smartphone functions and the impact on daily activities from the perspective of people with visual impairments. A questionnaire survey involving 128 participants aged between 18 and 65 years with visual impairments was conducted. The results revealed that, concerning smartphone functions, participants reported relatively high satisfaction with screen size, operating system and internet connectivity. However, the global positioning system accuracy received the lowest satisfaction rating. Regarding daily activity implications, satisfaction was comparatively high for communication, reminders, and audiovisual entertainment, but comparatively low for navigation, food ordering, and shopping. Several factors were identified as influencing satisfaction ratings. Gender, age, the use of screen reader software, as well as adjustments in screen brightness and color contrast were significant factors affecting satisfaction with smartphone functions. Disability level, age of onset, outdoor independence ability, and the use of screen reader software were found to be important factors influencing satisfaction with the implications of daily activities. Based on these findings, recommendations have been provided for smartphone development teams and visual impairment services to enhance the independence and user experience of people with visual impairments when using smartphones.